Overstone Manor

Featured reviews

• G

  Georgina Mead

  ·3 weeks ago

  “Went for dinner on a Sunday, signs out for carvery only, which was fine with us. Taking my dad out after his knee operation. Was taken to a table and seated. Went to the bar and asked if I had a booking, told the lady that we hadn’t and she said ‘we were only doing bookings’. I stated that we had been seated at a table which was then followed by an eye roll. Not professional at all. I’ve never written a bad review but this behaviour was uncalled for. I understand hospitality is struggling but it doesn’t cost anything to have manners. At this point we left”

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• K

  K

  ·3 weeks ago

  “Absolutely shocking service — avoid this pub! Honestly, one of the worst experiences we’ve had at a pub. We walked in and were seated by a member of staff at the door, only to be told at the till that they weren’t accepting walk-ins. So why on earth were we seated in the first place? How is a customer supposed to know they aren’t accepting walk-ins when your own staff are seating people? When we explained that we had already been seated by their staff, the woman serving us rolled her eyes and huffed and puffed, as though we were being unreasonable for questioning a completely ridiculous situation. The attitude was disgusting and completely unprofessional. We weren’t asking for special treatment; we were simply pointing out the fact that we had been invited to sit down in the first place. To make matters even worse, they seemed to have run out of practically everything. No Coca-Cola and apparently no suitable alternatives either. Absolutely ridiculous that a pub can have so little available for its customers. What makes the whole experience even more disappointing is that one of our party had recently undergone knee surgery and was visibly wearing a knee brace and using crutches, yet we were still put through this unnecessary hassle. You would expect a bit of basic courtesy and understanding, but clearly that was too much to ask. Between the lack of drinks, the complete lack of communication between staff and the appalling attitude we received, this place was an absolute joke. There was no apology, no attempt to resolve the situation and certainly no sign of decent customer service. We certainly won’t be returning, and based on this experience, I wouldn’t recommend this pub to anyone. A complete waste of time and a thoroughly unpleasant experience.”

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• A

  Amanda Gibson

  ·1 month ago

  “I booked a table of 6 (2 days in advance) for 7pm last night. 4 of us arrived on time but a couple were delayed slightly. We were informed that the only food available was the buffet, but they only had two meats left and had run out of pigs in blankets. There were no desserts available other than the children’s menu. At 7.10pm we were asked if the other two were going to be long as they were waiting to close the buffet (which is advertised as being available until 8pm). Our friends arrived at 7.15pm we went straight to the carvery. The chefs were extremely generous with the meat portions and we all enjoyed our meals. The staff were hovering waiting to clear our plates. They then cleared our glasses without offering another drink or a dessert. We felt very rushed. And then, to our horror, at 8.30pm they actually switched off all the lights in the restaurant whilst we were still sitting at our table! I have never felt so unwelcome in a restaurant in all my life!”

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• P

  Phil Barker

  ·1 month ago

  “Stayed nearby and used Overstone Manor for 2 evenings, food was a good sized portions, with plenty of choice. Plenty of free parking, and quick service. Unfortunately the Sunday wasn't as favourable, being turned away as walk in customers weren't being seated. Even though lot of vacant tables that were still waiting to be cleared. I would recommend just avoid Sunday carvery day as they are obviously overwhelmed.”

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• L

  Leon Williams

  ·2 months ago

  “Really impressive grounds, the venue is great. First time visitor and attended with high expectations. Bar staff were really ill equipped to take an order. One struggled with an order and took an age to tend to the family ordering food. His colleague arrived after some time, enquired if I were waiting to order! Before taking the order needed to help herself to a few Maltesers…. Then at 20:02 says no more food orders! Can’t help but think if staff were attentive to customers an order would have been in time to eat? Left without sampling the food, I didn’t order any drinks and promptly left. Good luck if you do try this establishment.”

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• D

  DNT DNT

  ·2 months ago

  “Just had a very lovely family dinner outside in the sunshine. Two of us had the carvery. Brilliant value for money and so good to have a roast dinner again. Kim & Team gave great service. Thank you”

• J

  Jason

  ·2 months ago

  “What’s with all these bad reviews this place was great. 1st time coming service was fast, carvery was so nice best I had in a long time and the kids played in the playground so the adults could chill, beautiful location too. We stayed for hours, the place could do with a minor spruce up like toilets etc but come for the money it cheap and very cheerful. We would definitely come back again. To be fair we dined outside the whole time. Manager came a spoke to us just for a chat nice guy, completely unprompted review. Highly recommend, especially carvery.”

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• L

  Lorna Beard

  ·3 months ago

  “We hadn’t been here for years and won’t rush back. The Carvery was delicious and the reason we went however the service and environment was incredibly disappointing. In fairness the pub was busy. However, we had booked a table. We waiting 10 mins to be great and then we spoke to a very flustered manager who said she would ‘find somewhere to put us’. Ordering at the bar took 35 minutes, followed by a 20 queue at the carvery where only one person was serving as well as replenishing the supplies. Once our meat was served we had to wait for some vegetables to be restocked. The sauce station was dirty and there was a big layer of dust on the hot plate where one of our party had a vegetable pie waiting. When we got our food there was no cutlery on our table. I went to find someone at the bar as there were no sign of any other staff to be told I would have to wait. Two waitresses were called over to be asked if they could find me some. They took so long I wandered round other empty tables to collect some. Just after starting our dinner the electric went and the pub emptied. All in all a disappointing experience for a Green King pub. Food was great and good value but this place needs managing and more staff!!”

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• M

  Michelle Mobbs

  ·3 months ago

  “Very disappointed! There was a power cut, the staff did there best. I was surprised how dirty it was there. Ladies toilets are not very clean and locks are broken. Food all over the floor. The area where you helped yourself to the carvery was a mess. I understand you get spillages, but there was rather a lot and needed cleaning up. Went outside, rubbish everywhere. This place could be made so much nicer if it was maintained better. Definitely in need of some refurbishment.”

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• E

  Eliya Best

  ·6 months ago

  “Lovely food, great quality produce and cooked perfectly! Compliments to the chef Neil! The staff behind the bar and serving were so attentive, kind, friendly and happy to help! Compliments to Kim and her team. Our children were very happy in the play area and the place was beautiful, clean and inviting. Looking forward to coming again!”

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