Terrace NQ

Featured reviews

• G

  Gemma Pink

  ·1 month ago

  “Didn't eat so didn't rate that. This place is vast plenty of seating indoors and outside tables, big roof terrace nice place to enjoy the wide range of ever changing ales”

• E

  Emma P

  ·2 months ago

  “We didn't eat here, great atmosphere it is a lively area of the city centre. Beer and white wine were decent. Perfect spot for a couple of afternoon drinks and a catch up”

• M

  Mohammad Aghajani

  ·3 months ago

  “Visited Terrace NQ with three friends and sat on the terrace at table 48, right next to the bar. The atmosphere was great, and the cocktails were enjoyable. The food was decent too – I’d give it 4/5. Unfortunately, that’s where the positives ended. When we arrived, our table was still covered with glasses from the previous guests. After waiting and seeing nobody deal with it, I ended up clearing them myself and placing them by the bar. Rather than receiving a simple thank you, I was met with a hostile look from a member of staff with black-and-yellow braided hair, as if I had done something wrong. Our food arrived in takeaway containers, which felt strange for customers dining in. Whether that’s a cost-saving measure or not, it certainly doesn’t create the best dining experience. The bigger issue was the service. No cutlery, napkins, or sauces were provided. I had to go and ask for them myself. The same staff member initially ignored me and only responded after I called over twice. Despite clearly seeing there were four of us, she handed me cutlery and napkins for only one person. The napkins themselves were dirty, and when I mentioned it, her response was, “That’s the best I can bring you.” Not “let me get you a better one,” not “you can find more over there” – just “that’s the best I can do.” To make matters worse, our table was next to the bar door, and staff repeatedly slammed it throughout the evening. Every few minutes we were startled by another bang. If the door doesn’t close properly, fix it. If it does, close it with some consideration for the guests sitting beside it. Eventually we became so frustrated that we asked to move and sat downstairs outside instead. To be fair, the experience immediately improved. The two girls working behind the downstairs bar were friendly, welcoming, and genuinely helpful. They acknowledged us, had positive energy, and treated us the way hospitality staff should treat guests. That’s actually what makes the contrast even more surprising. The problem clearly wasn’t the venue itself, and not every member of staff was an issue. Some of the team were excellent. Unfortunately, our experience upstairs was so poor that it completely overshadowed the rest of the evening. I’ve worked in hospitality for years and currently help manage one of the busiest café groups in Manchester with multiple locations. Service standards matter, and unfortunately this was some of the worst customer service I’ve experienced in a long time. Great location. Decent food. Excellent staff downstairs. Terrible service upstairs. I won’t be returning, and I certainly wouldn’t recommend it.”

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• M

  Mehmet Agaoğlu

  ·3 months ago

  “Lovely terrace, good cocktails and decent food. Unfortunately, the service upstairs was some of the poorest I’ve experienced in Manchester. Our table wasn’t cleared when we arrived, we had to ask repeatedly for cutlery and napkins, and the staff attitude left a lot to be desired. The constant slamming of the door beside our table didn’t help either. The only reason I’m not leaving an even lower rating is because we later moved downstairs, where the two bar staff were fantastic – friendly, attentive and genuinely welcoming. The contrast between the upstairs and downstairs service was night and day. A venue with a lot of potential, but consistency in customer service is desperately needed.”

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• C

  Chris Wenger

  ·5 months ago

  “So wanted to enjoy this place but had some major problems with the servers. First beer I ordered was out, second beer I ordered was a hazy, it was poured a clear beer and when I asked she misheard my request and poured me an Amstel. Gave up, disliked the Amstel, went back for a second beer a few sips in. Trying for a can from Track, they were out of that too. Settled for a different can from Track listed 7.1% alcohol, on receiving i see its 4.1%. It tastes fine but disappointed in everything from the staff.”

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• R

  ruev burton

  ·6 months ago

  “Wanted to order a hot drink and a water to then be denied due to not having ID? Whilst my freshly 18 year old younger sister was served a cider without checking her ID. Was kicked out 5 minutes later for no apparent reason. Do not recommend the manager was very odd.”

• O

  Ollie Laura

  ·6 months ago

  “Nice bar with a hipster vibe. This place likes its reclaimed wood aesthetic and so do I. We didn't go to the roof so no comment there but overall chill vibes with ambient lofi jazz and table candles.”

• E

  Elisha Fray

  ·7 months ago

  “I’m extremely disappointed with how I was treated at Terrace on the evening of 20th December. When I reached the front of the queue and presented my ID, a member of the door staff wrongly accused me of being a woman who had been removed from the venue the previous week. This was completely untrue. Despite my calm attempts to explain the mistake, the accusation was repeated in front of other customers, which was incredibly embarrassing and upsetting. While I understand that door staff have an important role in maintaining safety, the way this situation was handled was unnecessarily confrontational and humiliating. The bouncer’s tone became aggressive and disrespectful, and when it became clear that he was mistaken, I asked for an apology — which was refused. I have been a regular customer at Terrace and have always enjoyed my visits in the past, which made this experience even more shocking. It completely ruined what should have been an enjoyable evening. What is most disappointing is the lack of response since. I emailed the manager, Charlie, in December to formally raise this complaint and followed up again in January, but I have received no reply. A simple acknowledgement or apology would have gone a long way. I hope this feedback is taken seriously and that steps are put in place to ensure situations like this are handled with more professionalism and respect in the future.”

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• N

  Nathan R

  ·1 year ago

  “Huge, multi-area bar in the Northern Quarter, with several inside and outside spaces, including a substantial roof terrace. Decent selection of craft beers, bottles, and cocktails on offer. All brick walls, leather benches, and subdued lighting - very cool atmos!”

• J

  Justin Langdon

  ·1 year ago

  “This is a really nice welcoming bar that straddles two pedestrianised roads. They have a really great selection on tap and the staff are very nice. There is a good size terrace. However, I only lasted 20 minutes in the late February weather before I retreated back inside. The bar plays great music ( jazz funk disco whilst i was there ) and seems to attract a young trendy crowd, though I didn't feel out of place or unwelcome as a 50 plus year old. I didn't eat there, so I haven't rated the food.”

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