Restaurant at The Plough & Harrow Hotel

Featured reviews

• G

  Google user

  ·1 year ago

  “The in-room information States that the bar restaurant is closed - it hasn't been updated since COVID. Very limited menu and the food is basic. The hotel is shabby and not well maintained. Breakfast was unappealing so I skipped it. I stayed 2 nights - the place is run by teenagers who don't know what they are doing. My room wasn't made up even though I left the Please Make Up My Room tag on the door. If you just want a place to crash then it's okay. I expected more.”

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• G

  Google user

  ·2 years ago

  “Thanks to our waitress Eva and keira :) great range of cocktails and beautifully decorated. Me and my wife had a great time and will be recommending to our friends/family.”

• G

  Google user

  ·2 years ago

  “Thank you to Paul for arranging every detail to perfection and making a small celebration a wonderful evening. The plough exceeded my expectations and the whole team were attentive and hospitable all evening. Meg made sure everything was perfect and Colin the dj made it a fabulous party. .”

• G

  Google user

  ·2 years ago

  “Quite a dated hotel in need of some updates. Bathroom taps spin round when trying to turn on. Bed comfy and clean. Staff were very friendly and helpful especially Tracy and Tom. Unfortunately I had my car broken into during the night in their car park. Not alerted until next morning despite alarm going off. Two cars smashed into the same night. No security and cctv didn’t cover the area. Tracy and Tom did the very best they could in helping to clear glass etc. Very disappointing on security/night staff. Myself and other owner told they had called our rooms, but neither room phones working.!! Would not recommend if you need to park overnight”

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• G

  Google user

  ·3 years ago

  “Great venue to hold a small function such as a birthday party or anniversary. The staff are very friendly and helpful there is lots of onsite free secure parking. I would highly recommend.”

• G

  Google user

  ·4 years ago

  “Absolutely amazing hotel! We chose this hotel to host our wedding, if I could give 10* I would, from the moment we booked our wedding to checking out we were really looked after by the hotel manager and her amazing team! Nothing is ever too much trouble for them all, they are all so polite and well mannered. We stayed for 2 nights and the rooms were clean and comfortable, the housekeeping staff are lovely and always have time to talk to you when passing. The breakfast on both mornings was lovely and well stocked, if anything ran out the servers would make sure it was topped back up really quick. So if your looking for a wedding venue or even just a place to stay for a few nights this is the place to be❤️”

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• G

  Google user

  ·5 years ago

  “Booked this place for one night as part of an onward journey. The room itself was clean and suited our needs for the evening. The sofa had been made up for our Son. The hotel itself is very tired. Nothing like you'd expect given the photographs online. The first thing I noticed when we went inside was the smell. Its not something I can pin point...like state old food. It lingers through the reception area and the lounge area,and eases off as you walk through the hotel. The bar was open at 4pm so we went down for a drink at around 4:30 to find the barman inside but the door locked. After gaining entry we ordered drinks. Again there was this strange smell. We found out they don't do evening meals any longer but you can order via deliveroo and get a discount...we did this and ate in the bar..but there was no discount. The barman was new that evening and service was VERY stilted. Persobally if there is a new member of staff I find it unporfessional to leave them on their own from the very begining of their first shift. After a few drinks(some of which were right,some weren't) we left for our room. Braakfast we were totally shocked. In the mist of a pandemic the hotel were allowing a serve yourself breakfast of continental options,plus a "cooked breakfast" option. A family stood around the food,touching things,picking them up with their bare hands then putting them back and not one member of staff either stopped them or took the food away which they had touched(and there is no hand gels on offer) This was particularly horrify to witness when the evening before we had overhead the female adult telling someone that a member of their party was showing symptoms of the virus!! We opted for a hot breakfast but this was an error on my part. The cheapest beans I have ever tasted or see,three small,cheap,tasteless sausages (I opted for sausages beans and toast) and all of it was left it was such poor quality. I ended up eating a chocolate bar from the services. People who say their food is 'second to none' clearly have very low standards. When we left we accidentally left our Son's new hat in the room..reception were kind enough to ring and tell us,and ask if we could come collect it,but when I explained we wouldn't be going into the city again as we weren't local,she offered to post it back to us...unfortunately 11 days after our visit,the hat has not come through the post. Such a shame...maybe if they could not do this they should not make the offer? Certain won't be visiting again if we are in the city.”

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• G

  Google user

  ·5 years ago

  “Restaurant is closed which they don't tell you before you book your room. Breakfast was okay. Woman serving the hot food was miserable and acted as it she wanted to be anywhere but there and hated you're presence and the fact she had to server you food. Food pre-cooked and kept warmed until severed. Coffee was very weak, which was disappointing. The one plus, the woman who showed me to my seat was full of smiles, great first impression that went down a steep hill from that moment on.”

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• G

  Google user

  ·5 years ago

  “Very tired hotel. Must have been lovely in it's time. Stayed 3 nights. Slept 1 night the other 2 nights I was kept awake due to the thin wall adjoining the neighbouring bedroom. Sneezing, continuous coughing, conversations etc.. I am pleased to be home so I can sleep. I am aware that we are in a pandemic but food options for breakfast was very poor. Went elsewhere for dinner.”

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• G

  Google user

  ·5 years ago

  “The hotel has an excellent car park and good facilities however it was short on staff . Reception was the best part of the time we were there, unmanned. Breakfast was a disaster. The staff were very short handed and having to multitask. They did work hard and polite at all times suffering from management failure. We have stayed at many best Western hotels, this one was quite the worst service we have ever had.”

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