Bank Restaurant Bar & Grill

Featured reviews

• G

  Google user

  ·1 month ago

  “I choose this beautiful restaurant for My Partner and Myself for our 5th Anniversary. I went into book myself with A Wonderful young lady by the name of Tara. She greeted us and took our coats and showed us to a table where right by the window over looking the Beautiful Canal. Service was timely and we were served by a Wonderful delightful young gentleman by the name of Allam. His service was absolutely on point no complaints... And even at the end of our meal he surprised us with lovely dessert to help us celebrate. So Tara and Alam Thank you for your Wonderful Hospitality and making us feel at ease comfortable and happy... Bless you Both. From Audrey and Colin... Please visit this wonderful atmosphere of a beautiful restaurant staff are Awesome and Amazing... Thank you”

• G

  Google user

  ·2 months ago

  “I had a lovely visit at the restaurant this evening. I ordered the scallops, crispy squid and leek croquettes. Then for my mains I had the ribeye steak, with a fried egg, peppercorn sauce, mash and tender stem Brockley. I rate my experience a 10/10 every dish was superb. Also big thanks to ALAM, he made our visit very special and has a very warm welcoming and enthusiastic character. I am satisfied money well spent”

• G

  Google user

  ·2 months ago

  “First time visiting, and we were one of only three tables in the restaurant on Sunday evening (12/07/26) while celebrating a birthday. We were shown to our table by the front of house staff member, but weren’t initially given a drinks menu. After a short wait, someone brought one over, and we ordered both our food and drinks together. For starters, we had the Korean Fried Chicken and the Fried Chilli Squid. Both were well presented, and the squid was enjoyable. However, the Korean Fried Chicken was overly salty, especially when paired with the chilli dip. The mains were decent overall, although my steak, which I ordered medium rare, arrived closer to medium. The biggest let-down of the evening was the service. It started off well, but it quickly became apparent that things weren’t being managed properly. Our mains arrived while our starter plates were still on the table, and after finishing our mains we waited so long for someone to clear the table or check on us that we decided to skip dessert altogether. This would have been more understandable if the restaurant had been busy, but with only three occupied tables there seemed to be little urgency. Staff were often standing around, and at other times no one was visible for several minutes. It also felt like there was a lack of communication between the team. Our initial server appeared to finish her shift, but no one took over looking after our table. In the end, we had to find a member of staff ourselves just to ask for the bill. Overall, the food was average, with a few positives, but the poor service completely overshadowed the experience. Unfortunately, it wasn’t the birthday meal we’d hoped for, and it’s not somewhere we’ll be returning.”

• G

  Google user

  ·2 months ago

  “We had a really enjoyable evening overall. The food was excellent and our waiter was genuinely lovely friendly, attentive and a real credit to the restaurant. Up until one point, everything about the experience was exactly what we had hoped for. Unfortunately, the atmosphere was spoiled by who I believe was the manager, Angela. We witnessed her speaking to members of staff in a very aggressive and dismissive manner, which immediately changed the mood in the restaurant. It was uncomfortable to watch and not something you’d expect from someone in a management position. Later, I asked a simple question about one of the drinks and was surprised by how dismissive the response felt. Rather than being met with a helpful explanation, I felt as though my question was brushed aside. It was disappointing, especially as managers should be leading by example when it comes to customer service and creating a welcoming environment. It’s such a shame, because the waiting staff were fantastic and the food was genuinely very good. One unpleasant interaction shouldn’t overshadow an otherwise great evening, but unfortunately it did leave a lasting impression. I really hope this is something that’s addressed, because the rest of the team deserves better.”

• G

  Google user

  ·3 months ago

  “We attended for dinner at Bank on a warm Sunday evening. Our host was Reneé - she was outstanding. Her energy and warmth was a cut above the rest - and especially after such a long, hot and challenging week. Her hospitality was kept at the highest standard, and me and my partner both agreed that such pleasant hosting really does go a long way. She made our on-a-whim random meal out a wonderful and memorable dining experience. Thank you Reneé - you helped us finish our week beautifully ❤️”

• G

  Google user

  ·5 months ago

  “Our experience at Bank was amazing! Our server, Leilani, truly made it special for us. She was attentive, friendly, and kept the energy up throughout our visit. Her recommendations were spot on, and she made sure we had everything we needed. The food was beautiful, and thanks to Leilani’s excellent service, we’ll definitely be visiting again. She was absolutely brilliant!”

• G

  Google user

  ·5 months ago

  “We had such a great experience last night, and a big part of that was thanks to Susanna. She was absolutely lovely, friendly, attentive, and made us feel really well looked after throughout the evening. Nothing felt like too much trouble, and she checked in at just the right moments without being overbearing. All of the staff were welcoming and kind, but Susanna in particular stood out as she looked after our table. We’d happily come back again based on the service alone. Thank you for such a warm and enjoyable experience!”

• G

  Google user

  ·6 months ago

  “Renee was amazing at serving us, she was enthusiastic and so lovely which made my friends birthday extra special. She also gave us good recommendations with drinks and food. I did get the set menu - the Korean chicken and the sea bream. The cauliflower on the sea bream was a little bitter but I love the fish and enjoyed the chicken.”

• G

  Google user

  ·7 months ago

  “Came for Valentine’s night and pre-selected the sharing menu, but they were already out of T-bones- frustrating since they should’ve allocated stock based on bookings! The alternative was lovely, but service was very slow (3 hours total). The restaurant was freezing. We had to wear our coats through the entire meal. Check your bill carefully, our £20 deposit wasn't deducted, though I did get a refund after calling the next day. The food was nice and has potential, so we’ll try again on a quieter weekday.”

• G

  Google user

  ·7 months ago

  “Elegant and cozy restaurant with plenty of seating. The staff were very friendly, attentive, and accommodating, which made our visit really enjoyable. We ordered the 26 Collection steak, cooked to a perfect medium-rare, it was juicy and full of flavor. It came with fries, and mushroom with tomato, and green beans with pistachio butter, which were surprisingly good. I couldn’t even finish the steak because I was already so full. For starters, the fried chilli squid was soft, well-seasoned, and not dry at all. The truffle and leek croquettes were creamy, rich, and absolutely melted in the mouth. We also ordered from the kids’ menu , fish and chips followed by vanilla ice cream. My little one enjoyed it very much, it was his first time tasting ice cream. Special thanks to Victoria, who was incredibly friendly and attentive throughout our visit. The restaurant also gave a small cake for my child’s 1st birthday lunch celebration, which we truly appreciated 🤍 Highly recommended, we’ll definitely be back!”