Grapes Hotel

Featured reviews

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  patricia carroll

  ·2 months ago

  “The most awful experience. We hadn’t even sat down and were told to hurry up with our order. We arrived 8pm and were told carvery was closed. The carvery area was so full of food it makes me wonder what happens to all that food. I cannot find anywhere on the menu or on site where it says carvery closes at a certain time. Just a terrible experience. A strange odd atmosphere and rude ignorant staff. Would never ever go back.”

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• P

  Phil R

  ·2 months ago

  “Emma & the team looked after us really well. I had the carvery (recommend) & my other half had the gammon which she loved too. Look forward to many a return visit.”

• B

  Billy Smith

  ·2 months ago

  “We recently visited the restaurant with a large party for our sons 18th, the food was very good, but that was the only good thing. The table we was given wasn't suitable for a big party, we asked if there was any other tables to be abruptly told by the manager we always sit big parties on this table, this was despite there being plenty of tables available. When I ordered the food at the bar, the person who took my order was annoyed I ordered with her and not via the app. We was barley half way through eating our starters to be told by the manager is anyone having the carvery as it shuts soon, despite it being 7:40 on a Saturday evening and the kitchen being open till 9pm, we had to ask for our plates to be taken when they bought our mains over, there was no check backs either, also there was no napkins or sauce on the table, when I asked for the sauce at the bar the lady looked annoyed, all the front of house have no manners or customer service skills and non of them were polite, they were all rude and abrupt, even the person on the carvery was very rude to my dad and my son. We eat out loads and this is bar far the worst customer service we've ever had. Im not after a refund as we would never eat in there again, considering it was a Saturday night the place was empty which tells you everything about the place, the only positive was the food was nice, you only have the read the negative reviews they get on google when they reply to them to see how rude they are, no doubt they'll probably use the excuse for the carvery shutting early due to the carvery not holding temperature, it was just very quiet, that's why the carvery shut early, they never take ownership with negative feedback, this is despite them advertising to leave google reviews in the restaurant, on the day we went they wasn't understaff or anything they'll use as an excuse as to why the service was so bad, yet the staff were so rude, from the time we arrived to the time we left they clearly didn't want our custom despite spending over £200, id defiantly recommend people avoid this place.”

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• A

  Amanda Passmore

  ·2 months ago

  “Had a lovely dinner for my mums birthday. Food was lovely and fresh and the staff can’t do enough for you especially Jennie and Heather! We are returning customers and will continue to do so! Thanks ladies xxx”

• S

  Sara Roberts

  ·2 months ago

  “Went to the Grapes this evening. Group of 8 of us to celebrate an 80th birthday. Drinks were served with a smile. Food was of good quality. Food requests for our fussy eaters were dealt with without question. All food arrived as ordered. We brought decorations for our table and a cake. Staff looked after the cake and brought it out when requested, even joining in with a rendition of Happy Birthday! Special thanks to Jenny for for looking after us (and for clearing up after us too). Would definitely recommend ⭐”

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• G

  Geraldine Edwards

  ·3 months ago

  “Just had a roast dinner with the family, a last minute trip. The food here was amazing! From the roast dinners to the kids meals, cant complain for the price at all. Great atmosphere and the staff were very attentive. Would highly recommend!”

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  Mark Evans

  ·3 months ago

  “pub and carvery that serves as a highly convenient spot for a casual meal. Because it sits practically on the doorstep of Knowsley Safari Park, it is an incredibly popular choice for families looking to fill up after a busy day out. ​### The Positives The absolute highlight of The Grapes is its famous carvery. For around £10, it offers exceptional value for money, giving you a choice of slow-roasted meats alongside an impressive, unlimited mountain of trimmings like fluffy Yorkshire puddings, crispy roast potatoes, and a great selection of seasonal veg. They even cater well to vegetarians with meat-free carvery options. ​If you aren't in the mood for a roast, the standard menu features solid, comfortable pub classics like steak pies and fish and chips. The drink deals are also fantastic, with great weekday promotions on both food and drinks that make it highly budget-friendly. The staff are generally very warm and welcoming, doing a brilliant job of accommodating walk-ins even during the busiest hours. On top of that, the pub features convenient practicalities like an outdoor beer garden and handy EV charging stations on-site. ​### Room for Improvement Because of its great location and excellent value, the pub gets incredibly busy, particularly on Sunday afternoons and when big football matches are being shown on their screens. If you visit during peak times without booking ahead, you can expect a bit of a wait. Because the team is often stretched thin during these massive rushes, standard menu orders (like burgers or steaks) can occasionally be a bit hit-or-miss compared to the consistently fresh carvery line. ​### Final Verdict The Grapes Hotel doesn't pretend to be a high-end gastro-pub, but it executes the traditional, community pub experience very well. If you book a table in advance, stick to the carvery, and enjoy the lively, bustling atmosphere, you are guaranteed a satisfying and highly affordable meal.”

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  Peter D

  ·3 months ago

  “My wife and I had a lovely meal here. The food was delicious, the service was friendly and attentive, and the atmosphere was warm and welcoming. We thoroughly enjoyed our experience and would happily return. Highly recommended!"”

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  Colin Lea

  ·5 months ago

  “Had a great afternoon at the ABBA tribute show. Lovely carvery too. Jenny was a great hostess and very informative. So much so that we've booked for the next two events. Many thanks to all the staff at the Grapes for a fab afternoon.”

• L

  Laura Ankers

  ·5 months ago

  “We visited the grapes last night for the first time. We weren't sure what to expect as wed heard mixed reviews. Can honestly say we had an amazing evening with you guys! We came for a meal for our sons 18th birthday. We wanted to make sure he bought us all a round and the ladies at the bar were just amazing and so lovely! The food was delicious! Their wasnt a huge amount of choice but for us there was definitely something for everyone! Myself an husband both chose the carvery and omg it was so tasty! I asked the lady at the bar if it would be possible to add candles to oke of the deserts for our son. I told her we didnt expect singing but if we could add the candles that would be amazing and she was only too happy to do it! She actually did tell me they had candles i didnt need to supply them but I gave them to her anyway as id brought them with me. Deserts came out. Our sons did have the candles and the staff did also sing to him too which was juat amazing! We had a very special evening and I can honestly say we can't wait to come back!!! Thank you for going out of your way to make our sons birthday meal so special!”

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