Festival Inn

Featured reviews

• A

  Alex

  ·2 months ago

  “Could do with a couple fly killers - felt like eating at an Indian street food stall”

• J

  Jon Reid

  ·3 months ago

  “15th June. This is duty manager matt. Matt thinks it's ok to abuse a customer by being rude arrogant and belligerent towards them when challenged over a poorly served £5 pint of shandy. But instead of just apologizing and provide better customer service by poring another pint correctly took the glass away and gave it stir and handed it back. I said his attitude was poor and unacceptable. But instead of taking accountability he started ranting arguing with the customer like he wasn't a human being. When i told him i will be complaining to Green King over his attitude he just said ''go for it'' and walked away dismissively. This is very unprofessional immature behaviour the kind that needs weeding out of the industry. On Green Kings website it outlines a number of qualities needed to become a manager, and on this occasion i didn't see any of these displayed here. Reading other customer reviews it's not the first time the manager's attitude has been flagged. Save the usual scripted response as this WILL now be escalated to Green King Corporate offering further evidence if required and hopefully this particular manger will receive a much needed attitude adjustment and some re-training improving his customer service.”

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• J

  Jordan Grandon

  ·3 months ago

  “My pals from work and I have been coming here for months, but unfortunately it seems to be getting worse every time we visit. The beer is poor quality and often not a good pint, and the staff don’t seem to smile or care about your order. It’s really disappointing because we used to enjoy coming here. Sadly, I can’t recommend this place anymore.”

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• L

  Laura Bowler

  ·4 months ago

  “Celebrated a wedding here yesterday and it was amazing. The staff are so polite and accommodating. Food was great and all requests were welcome. Thank you for a great visit”

• V

  vicky pegler

  ·6 months ago

  “This place is always busy, which says a lot about how good it is. The food was really nice, and I’ve actually visited twice now. Each time, the staff made me feel genuinely welcome, which made the experience even better. Definitely somewhere I’d return to again.”

• D

  Daniel Hickie

  ·9 months ago

  “Great choice of meals but the mixed grill is wonderful”

• L

  Laura Blurton

  ·9 months ago

  “Christmas Day lunch!!! Was outstanding service, food and atmosphere. Very conscientious staff, nothing was too much trouble. Made our Christmas Day even more special than it already was!! Thanks to Debbie, Matt and the Festival Inn Team!!”

• R

  richard fleckney

  ·1 year ago

  “Excellent bar,restaurant type place. Ideal for a round of fish and chips on a Friday,and at the bargain basement price! Extensive menu and selection of beers. Outdoor seating area and large car park. Friendly,helpful staff. Well worth a visit!”

• B

  Becky Jones

  ·1 year ago

  “We hired both rooms for our cheer and dance event, from the start to finish Matt was brilliant and accommodating all the staff were lovely and helpful and went above and beyond to help us create the perfect night for all the kids and coaches ! Thankyou so much”

• A

  Andy B

  ·4 years ago

  “Very disappointed!! Service for food was extremely slow. When we asked where the food was, the staff apologised, and initially offered us a free drink....but then the food turned up soon afterwards, they changed they mind and rescinded the offer, even though we'd waited nearly an hour. To compound matters, the food was only like warm when it arrived. Whilst the delay was poor, the offer of drinks would have appeased our party, but to then not deliver it having agreed to provide isn't was simply appalling. Whilst the menu was different, the customer service means we won't unfortunately be rushing back.”

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