William & Florence

Featured reviews

• G

  Google user

  ·2 months ago

  “We arrived for brunch and some friends joined us later. We were informed at 10:45 that the kitchen was closed and that half of the group wouldn’t be able to order as the kitchen closed for brunch 15 minutes early. We therefore found ourselves with members of the group with food and members without. The group therefore had to split up and go elsewhere. The food was mediocre, the service extremely slow and the closing of the kitchen 15 minutes early disappointing from such a large pub.”

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• G

  Google user

  ·3 months ago

  “Friendly and attentive customer service alongside some tasty food. The staff member was friendly with my toddler which helped her feel comfortable.”

• G

  Google user

  ·3 months ago

  “Such a shame as I’ve never had a bad experience here before- but after dining here on Friday, I feel it has gone massively downhill🥲 We were seated outside (this was pre booked) at 19:00. We didn’t end up having a food order taken until 20:30, which they had apologised for and acknowledged we had been forgotten. However, when the food came out, the portions were tiny. I ordered the chicken leg confit- and it could’ve been more comparable to a chicken drumstick. With some sweet potatoes underneath, and then a bunch of herbs and some pickled relish. The meal was quite dry, and the sides didn’t appear to really go with the meal at all - and then when we’d both finished, we were still hungry - which when you’re paying over £20 for a single main, definitely shouldn’t be the case. Not sure I’ll be returning for food.”

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• G

  Google user

  ·4 months ago

  “Thursday Lunchtime 18th June. As a local who uses the W&F say 5/6 times a month with friends, for the last 5 years, I write these observations with thought.. . Over the last couple of weeks the service has become increasingly poor. Today, was a true example of why I'm now writing...arriving just after 1pm I eventually walked away after waiting for over 5/10 minutes standing at the bar to order food. One of the two staff did manage to pour me a drink then 'disappeared'. The pub was not even 25% full. After a sequence of recrnt poor experiences I decided to also disappear. I paid for my drink and left. The bar staff were clearly aware but did not care So, why should I? What a shame. I ate further down the Unthank. Good service, good food. Kindest Prof Ken Kennard”

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• G

  Google user

  ·6 months ago

  “Popped in over Easter for a Sunday lunch with the family. We had no table reserved but we were greeted by a lovely girl with ginger hair who went above and beyond to accommodate us. This was greatly appreciated! The food was lovely and the service was even better. I highly recommend.”

• G

  Google user

  ·7 months ago

  “We enjoyed breakfast here last year and all really liked it. The outside area was lovely in the morning sunshine!”

• G

  Google user

  ·7 months ago

  “We came in on the off chance for Sunday lunch and were seated straight away for two, and the service was good. Unfortunately the food was disappointing — the meat was mostly fat, and the vegetables were minimal: one carrot, one parsnip, and some kale that tasted raw. Sadly it really let the meal down.”

• G

  Google user

  ·1 year ago

  “Bloody lovely, big up Willy F’s!!!! The cheese fondue is absolutely divine, it will change your life. The atmosphere is relaxing and chilled out, and staff are great! Love it here.”

• G

  Google user

  ·1 year ago

  “Went for dinner as part of a large group and my goodness I was glad we went here. The food was absolutely delicious, filling, and for the quality very well priced. The service was flawless, very prompt, friendly staff and a wonderful atmosphere. I will definitely be back again.”

• G

  Google user

  ·1 year ago

  “Sunday morning breakfast has a lot of competition in the norwich area, so when William Florence was suggested I was really pleased to try someplace new (for me). I hadn't been in since it had changed names and owners. The first thing that greets you is the friendly, warm and kind service. it's one of those places where I got a genuine feeling of affection from the staff. this isn't just professional- it's just what they do! We ordered two hot chocolates (I was with the kids) and a mocha with oats milk (this is a recent change for me- try it- you'll never go back to milk) hands down this was amongst the top 3 best hot chocolates I've tasted in norwich and the top 5 best mochas' I've had in the same vicinity. They were both well mixed without an ounce of powderyness, served in a homely mug, with a rich- luxuriant mouth coating viscosity that just makes you go "aaaah". it's just great to be in a place that gets the simple things right. With this success we ordered the foods. I ordered the full english, we also had eggs benedict with salmon, the pancakes with yogurt and fruit and the French toast with blackcurrant compote. All of which you can see pictures of below. My full English was well prepared and arrived first- the plate reassuringly hot- nicely cooked eggs and crispy bacon. I object to the thimble sized baked bean receptacle- why the cheapest ingredient have to be in the least quantity I'll never understand. The bread was an average sourdough that felt a bit lacking, as was the sausage. the clear winner on the plate was the black pudding. it was just the right amount of spice, and cooked to a crispyness that was delightful. The eggs benedict were on smallish pieces of bread- but the eggs were perfectly cooked. although a smaller looking portion is hit all the taste buttons. It does (I'm sure you'll agree) look a little lonely on the plate. the real disappointment was the French toast. The toast was a little soapy in texture and a touch too dark for my liking. it's lack of sweetness or even delicate saltiness (they could have taken it into either direction) was exacerbated by the splurge of compote that had been ejaculated across the serving. This watery sea of tartness not only looked off-putting but was also a really strong flavour (see the picture) if you order this tell them you want the compote on the side! however if you are really into your French toast, go to Amelias in town- then again their chef is French... moving on to the pancakes, this was a wonderful mix of wet, fruity and American type pancakes. we had a discussion on the table as to whether they were store bought or made in the kitchen. I didn't ask, and the table remained firmly divided as to the answer. The pancakes were the best value, in terms of quantity to cost ratio. Slightly too many for the plate (which is exactly how you want pancakes served) Williams and Florence have a simple pub decor wich is clean and wholesome. however sitting near on of the large windows meant that we heated up quite a bit during the meal. Mostly becuase of the UV light that was bounching off the the warm comfyn furniture. I wish they would have turned on the AC or opened a window- but other than this it was very pleasant and the service was a high high standard throughout the meal. Would I go back? I would- but perhaps not for breakfast. I'd definitely give the lunch menu a try and then have one of their luxurious Mochas.”

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