Nero Express

Featured reviews

• G

  Google user

  ·4 months ago

  “Small counter but very nice staff. Like the pistachio croissant.”

• G

  Google user

  ·5 months ago

  “I come here most weekends before I catch my train, usually no issue however the last time I was in my drink wasn’t warm when I arrived on my train(2 mins after getting my coffee), as I say this is the first time this has happened so I called in at the store to give them a heads up today just so this can be avoided, I spoke to Sergio and he was confrontational from the start claiming that what I was saying was impossible, I have no reason to lie I wasn’t even trying to get a replacement coffee it was just a simple heads up. I explained that the temperature of my girlfriends drink was fine and mine wasn’t there for it not an issue of mine cooling, plus mine wasn’t the bigger drink so should of retained heat more, Sergio then told me that all the drinks are the same size which is not true as I had a latte my girlfriend had a flat white, he was simply looking to debunk what I was saying and being confrontational rather than to actually take on board the issue, very unprofessional and a bad example, the only other time this happened in my life as an avid coffee drinker was in Greggs and they dealt with it immediately and apologised, I just wish pret mirrored the same professionalism. We will now steer clear of pret from now on and are currently enjoying a nice warm Caffè Nero, thanks Sergio 🥶”

• G

  Google user

  ·7 months ago

  “Regularly closed during stated opening hours (confirmed on their website), especially in the evenings- today closed at 1945 when stated 2100 as closing time. Service is below average for a Nero in terms of friendliness, although usually is quick, as you need in this location. Drinks to usual Nero standard.”

• G

  Google user

  ·10 months ago

  “I asked for an americano, they asked if I wanted milk and I said no. Got on the train and realised they put cows milk in there and I am severely lactose intolerant so I couldn’t drink it. £3.70 down the drain, cheers.”

• G

  Google user

  ·11 months ago

  “Great team work this morning. I really wanted a coffee but thought I didn’t have time to get one before my train. They made my coffee in seconds! Thanks so much!”

• G

  Google user

  ·11 months ago

  “Great service from one of the younger men here, always polite and professional. The prices are no different despite it being in a station, and never had any issue. This is my go to when visiting the city and waiting for trains.”

• G

  Google user

  ·1 year ago

  “I went to the Caffè Nero stand in Leeds Train Station today just after 3pm, whilst waiting for the train to work. As I approached the stand, there were two men at the counter, who were serving another male customer. When it was my turn to order, I ordered a decaf latte. One of the staff then asked if I had the app, to which I said no. He then asked me “Do you have the card?” To which I obviously assumed he meant a points card, as he’d just asked about the app and I know Nero did used to have points cards. So to this question I also said no, as I do not have the app or points card currently. The man then said “What, you don’t have a card? How do you expect to pay then? Do you expect to get it for free?” And he started laughing at me, as did the other man at the counter, and the other customer. The staff then said “It’s okay, it’s been a long day”, still laughing at me and making me feel like I’d been stupid when I’d literally done nothing wrong. They then proceeded to tell me that the same thing had happened with another customer earlier in the day saying “These customers just expecting things for free”. I just didn’t know how to react and felt really embarrassed, wishing I’d never gone to this Nero, as I was already having a very stressful, difficult day and it was the last thing I needed to be made to feel like that. It was then put down and the other staff member said “There you go honey”. I honestly wished I’d not bought the coffee by this point, because I didn’t even want it any more. I just felt intimidated being a young girl there at the stand on my own, being laughed at and made to look stupid by a group of men. None of this was said in a jokey way, it was said in a patronising and mocking way and they wouldn’t let it drop. Really unhappy about it, won’t be going here again.”

• G

  Google user

  ·1 year ago

  “I often come to cafe nero during my commute to work. When I usually come the girls seem really happy and are super attentive. They also always know my drink and ask me how I am, etc. However, today’s visit left me confused and upset. I first noticed a tense atmosphere and the girls, which are usually cheery and joyful, seemed on edge and upset. I was shocked to see this, I really hope they’re okay. I noticed a man I have never seen before, perhaps it’s because I got my order at a later time in the day! I asked the girls if they were okay and they seemed reserved and stressed. The man shouted at me rich or smooth. I said smooth, but he must not have heard me because he rudely shouted it again. So I shouted back smooth. He did not inform me it was an extra charge. Not only did he not inform me of the extra charge, I still don’t know the difference. I went along with the extra charge and didn’t comment on it. What really made it worse was- I ordered a latte. I saw he made it not the girls. It was full of burnt foam and tasted revolting. I had to throw it away! It was a waste of an extra 30p. What worries me overall is the change in atmosphere. I just hope the girls are okay and this man isn’t causing them any upset. Tomorrow I will be going to starbucks and hopefully next week it will resume as normal😥😥”

• G

  Google user

  ·1 year ago

  “Came a week or two ago. The lady working there was so lovely. Came after a long day at work in the evening and wanted a latte. She was very friendly and gave me one on the house and said I didn’t need to pay. Thank you. I appreciate it.”

• G

  Google user

  ·1 year ago

  “Usually a great little shop to get a drink from before your train, however on this occasion I ordered a tea and it was overflowing and leaking everywhere :[ I understand working in the food industry is difficult and none of the people there are to blame, however i scalded my hand several times as the cup leaking ended up breaking the cardboard sleeve. It is a safety hazard, and I would never usually complain about something like this as it might not happen often, however I feel like it’s something to note. brilliant service nonetheless, wonderful staff that are attentive and kind.”