Kong

Featured reviews

• G

  Google user

  ·2 months ago

  “I booked 2 tables here for my birthday. As a venue this place is pretty decent, the rooftop bar is definitely a must in the summer. The biggest let down, however, is the security that make the entire experience almost worthless. Having worked in nightlife and hospitality for over 5 years, I have worked with stewards that actually care about the nature of their job, who work with integrity, care and efficiency. The same cannot be said for the stewards here who must have some sort of power and superiority complexes in the way they treat the paying customers. In particular, the steward at the top of the stairs on the night we were out was absolutely vile in the way he barked orders at me when I was trying to tell him I had a booking. He tried to make us pay £10 entry (which was absolutely ridiculous considering we had already paid a £200 deposit) and when he'd finally stopped yelling and understood I had a booking (mind you, a grown, middle aged man talking to a 22 year old girl half his size) he told us to go in. Honestly I think that guy just liked the sound of his own voice. When entering the venue, my friends and I tried to get a bottle of wine using the deposit I had paid for, the bar staff asked us to go to reception to verify that it was us who made the booking which made sense. That same bouncer barked at us again and told us to go back to the bar. When I told him that the bar staff asked us to go to reception, he yelled even more for us to go back to the bar. At this point I was sick of the sight and sound of him so went back to the bar staff and told them of what he said and even the bar staff admitted their security is both useless and rude but unfortunately they couldnt do anything about it and therefore we couldnt get served. After maybe 30 mins of back and forth, the hostess brought us the drinks we had been waiting for. Later in the night, some members of our party were knocked back after simply going outside for a cigarette. I will say the bar staff and hostess were absolutely fabulous in looking after us that night but it was severely dampened by the so-called "security". I wouldn't recommend booking here for any special occassion unless you want to be screamed at, knocked back for no reason and experience absolutely 0 human decency from the stewards.”

• G

  Google user

  ·2 months ago

  “Visited Kong on around midday Sunday, very quiet and mainly peaceful vibes. Started to pick up after 4pm I'd say. I enjoyed the greenery and aesthetic. The terrace has a cover for bad weather, multiple tv's and heaters outside. However it was rather warm despite the rain so we had asked for them to be turned off. Service was okay, not to much checking up on us but our table was cleared a few times from empty drinks and such. Staff were polite, thankfully with no rudness as mentioned in the other reviews. There was no one waiting at the entrance to be seated however I spotted my colleagues so I wasn't too fussed. Food was mediocre, but on the better side from the things we tried. The chicken burger and fries were good however the my could definitely benefit from a wider variety on the food menu. The loaded fries are massive, definitely more of a whole meal size opposed to a small side unless sharing. Drinks were reasonably priced and thankfully not diluted as some places do when you order a few. All in all, spent £50 getting the chicken burger and chips, 1 French Martini (£11.50) and 3 pornstar Martini's (£7.50 offer).”

• G

  Google user

  ·3 months ago

  “Decided to go for a few drinks on the rooftop bar and wow it was beautiful...my wife and I Decided to site outside and even though it was raining on and off the heaters outside definitely make it a nice warm area to sit and have a drink...we got 2 drinks each but I did see other people with food and it looked very very nice...thats why I cant give any stars for food.”

• G

  Google user

  ·4 months ago

  “Sadly, I was really disappointed with the place. We had visited it together with my partner on Tuesday and ordered a cocktail and a Guiness for our table. My booking was for food and cocktails but there was no food menu, so we have decided to skip it, especially after we got out cocktails. So what you see on the picture is *apparently* a Mojito. £11.50 for a Mojito with no mint and no lemon, as the guy had placed in front of us saying that “oh i forgot to tell you but we dont have any mint or lemon left”. Would have been nice to know this *before* he had charged us for basically watered down alcohol with a dash of lemonade. Deeply disappointed”

• G

  Google user

  ·4 months ago

  “Arrived on Sunday at lunch time with no booking but thought we’d chance the roof top terrace. The first girl we spoke to was lovely and said theres no seats but we can stand at the bar or grab a table when one becomes free. We walked up and met a 2nd girl at the roof top who said there was standing at the bar but no chance of a table and basically said see you later. We were happy to stand at the bar but was made to feel like we had no choice but to leave. We then went to the outdoor seating on the street and that was even worse. 1 girl (trying her best) to manage around 15+ tables. Only a handful of tables actually had drinks and some tables said they had been waiting over 30mins for their drinks. We ordered and had been waiting only 10 and got told they had no draught beer left which on a sunday at 1pm is crazy! We just left and went elsewhere. If i’d seen the amount of bad reviews before I went, I probably wouldn’t have gone.”

• G

  Google user

  ·4 months ago

  “HORRIBLE EXPERIENCE !!! We came to Kong completely sober, elegantly dressed, and excited to celebrate a successful business deal after traveling from Brussels, Belgium. We were four respectful women simply hoping to enjoy drinks on the terrace, yet we were refused entry without any explanation. What shocked us most was the behavior of the security staff. The bouncers were unnecessarily aggressive, dismissive, and rude from the beginning. When I politely asked for a reason, I was told that the bouncer “doesn’t need to give a reason.” We then spoke to a female supervisor outside, who was standing there representing hospitality while casually licking a lollipop during the conversation — something that looked incredibly unprofessional considering the situation. The experience became even worse when we spoke to the security manager outside. The moment I politely asked for his name so I could report the issue to management, he refused to tell me, hid his name card on his jacket, became extremely aggressive, called me “entitled,” and threatened to get out of there even though we were already standing outside on the street, completely calm and sober. What made the situation especially upsetting was the feeling of discrimination because we were foreigners with Belgian accents. After I explained that I had traveled all over the world and never experienced treatment like this before, he responded with: “Well, go back to your country then.” I am considering formally reporting this incident to the relevant authorities and equality services, as no customer should be spoken to in this manner. I have traveled extensively for business and leisure, and I can honestly say I have never been treated with such hostility and disrespect anywhere in the world. This experience completely ruined our evening and left a terrible impression. If management is reading this, I strongly suggest reviewing the conduct of the security staff working outside that evening, because their behavior was aggressive, humiliating, and completely unacceptable. The comments and behavior we experienced were completely unacceptable, and I am considering taking this matter further with the relevant authorities and organisations dealing with discrimination and customer rights.”

• G

  Google user

  ·4 months ago

  “There should be a zero-star option because this place honestly deserves it. I still can’t believe a place like Kong Roof Bar in Glasgow operates with such terrible customer service. A staff member showed my friend and me to a table without mentioning that it was reserved or that we would have to leave shortly. Because of that, we ordered a full bottle of wine and got comfortable. Only 15 minutes later, the same staff member came back and told us we had to leave because the table was reserved. When we explained that nobody had informed us about this beforehand, she was rude, dismissive, and completely unfriendly. If we had known from the beginning, we would never have ordered a bottle or stayed at that table. The whole situation was badly managed, unprofessional, and honestly embarrassing for a place that tries to look classy and upscale. Terrible experience, terrible attitude, and definitely not a place I would ever recommend or return to.”

• G

  Google user

  ·4 months ago

  “Shocked at this place. Independent male in early 40s in Glasgow on business. It’s a beautiful bank holiday Monday and the sun is shining. So just after an early dinner I google the ovation of a roof top bar and pick Kongs as it is close by. On approaching the door the bouncer asks if I have a table reservation. I don’t as I just want to sample the roof top bar, have a cocktail and soak in some sun. I explain as much. He said so you are by yourself- ‘yes I am here on business’. He refused entry. Clearly I challenged this to no avail. Absolutely shocked, Glasgow is one of the friendliess cities and is very business orientated. So if you’re a business man looking for a drink whilst travelling this is not the bar for you.”

• G

  Google user

  ·5 months ago

  “I’d like to highlight my disappointing experience at Kong Glasgow, particularly regarding the customer service. We had booked a table on the rooftop garden, so it was frustrating to be told on arrival that we would have to sit inside due to a lack of seating outside. This was not communicated in advance and felt misleading. Unfortunately, the service throughout the visit only added to the negative experience. Staff were unwelcoming and dismissive, repeatedly shutting down our requests to sit outside without offering any alternatives or explanation. We were also largely ignored at our table, with long waits before anyone approached us to take drinks orders. When we did manage to speak to someone, the interaction felt condescending and unhelpful. It seemed as though other customers were being prioritised over us, and service remained slow throughout. To make matters worse, we were told off for approaching the bar to order drinks, despite no one informing us beforehand that it was table service only. Overall, the lack of communication, poor attitude from staff, and slow service made for a very disappointing visit”

• G

  Google user

  ·1 year ago

  “Had a reservation for the indoor roof area, beautiful surroundings & a great vibe. We were there for drinks, great choice and the offer on cocktails was on, so sampled a few 😜 aswell as the red wine. We sat in the outdoor area on the rooftop latterly, what a really nice vibe. Staff friendly and attentive. Definitely worth a visit.”