Samuel Jones, Exeter

Featured reviews

• G

  Google user

  ·1 month ago

  “Concierge greeting was really generous, "sit where you like first come first served". Seating was really nice outside, essence of vape, and some food left tables so you could be entertained by the seagulls which was very thoughtful and enjoyable. Beer was lovely at £7.50 a pint. They prefer linear quing in this region as spreading along the bar doesnt seam to be the thing. Staff are very knowledgable about the beer as they kept asking questions amongst each other thus sharing their knowledge. The value for money thay you get here along with the welcome and busy staff mean you only really need one pint in this pub restaurant.”

• G

  Google user

  ·1 month ago

  “So bad..... Firstly, the guy in the black hawaiiwan shirt is awful. Is he the Manager? If so, good grief. How rude is he?! If he is leading the team, there is no hope. I asked for two drinks on our table, to be told 'you can't have a tab unless you have booked'. When I explained we had a tab, he checked and then rolled his eyes. Made my two drinks and then chucked them on the bar, without saying thanks, then walked off. The rest followed this level of service. Super poor. We are local, and come here frequently. But this was by far the worst experience. The chicken satay one of our table ordered came out late, with zero sauce. When we told the waitress, she didn't really comment. The waiter then told me I was wrong. The worst dining experience i have ever had. A short while back, there was a female Manager that ran a tight ship. Polite and professional. It could not be further from that now. Shame. It used to be good. Hard to believe it has the same owners as the Mill On The Exe, which is very good. * Update - Charlotte Gooding (GM), not sure why you have replied asking for more information, offering to try and make the situation better, when you then just again reply and agree the customer service was rubbish but dont actually offer anything to resolve. I feel the reply of offering to try and make it better is purely for others on Google Reviews to actually believe you care.”

• G

  Google user

  ·1 month ago

  “Very nice.. drinks /cocktails were great. Unfortunately we had a delay in receiving our food and had to remind the servers. The food most likely had been sitting on the side as it was verging on cold when we received our food, which almost spoiled the anticipation of what would have been 2 very tasty dishes. Where as our dining partners received their food promptly.”

• G

  Google user

  ·2 months ago

  “Very delicious food, a great ambience, and top notch service by Sumit. He was attentive, friendly, and made our dining experience even better. Highly recommend this place to anyone looking for excellent food and outstanding hospitality!”

• G

  Google user

  ·2 months ago

  “Never ever have I been treated like this in restaurant!! They could hear from my accent that I wasn't a local. I got the menu at the bar without any further information. After waiting at the table for service that wouldn't come I went back to the bar just to ask how things are done here. The man heard my question and ignored me. While I still didn't know what to do the man went on serving the people left and right from me. I finally insisted it way my turn and ordered. Again no information was given that apparently I had to pay immediately (???) so I went back to my table. After waiting for my meal for more than half an hour I was told to leave the restaurant since I was just sitting there without ordering anything!! I was told that in the unfriendliest way possible as if I were a criminal and not a client. I could not believe my ears. Never ever in any country I've ever been to have I been treated like that!! So far my experience in restaurants in England was the exact opposite: everyone was super friendly and attentive as is the case right now on the fish restaurant opposite.”

• G

  Google user

  ·3 months ago

  “Food was very nice. Service was unenthusiastic and unimpressive. That clouded the atmosphere. I simply dont understand staff who are uninformed about the menu and if you can't at least smile, go home. Standard was still nice but less so than the last time I was here.”

• G

  Google user

  ·3 months ago

  “Writing on behalf of my mum and her friend.. they had the most amazing Sunday lunch and the Yorkshire puddings were incredible. Jake gave them first class service and would definitely go back again because of the amazing service and incredible food. Also location is great! Thank you!”

• G

  Google user

  ·4 months ago

  “Bang average my partner ordered chicken burgers tasty but fries absolutely covered in salt! My beef burger was about 90% sauce, tiny patty for the bun and not enjoyable. Only consumed as was hungry no one did check back to make sure our food was ok.”

• G

  Google user

  ·5 months ago

  “The pub is located in an amazing location. Our service was done by Sumit the whole time who cared about making sure we feel welcomed and comfortable in the pub. He made sure to take care of us till the end until we finished having the food. Heart warming customer service and helped us have a memorable time at the pub located in Quay.”

• G

  Google user

  ·1 year ago

  “Located at an excellent spot in the quays, this large and well appointed bar and restaurant was head and shoulders above everywhere else here. Great to watch sport, a g cool outside bar area and the service was totally on point. A real gem.”