Norwood Arms

Featured reviews

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  el parker

  ·2 months ago

  “Had a lovely meal here with my family. The team were very accommodating with my little girl. The team really couldn’t do enough for us. We will definitely be soon for another lovely meal.”

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  Amy Saggers

  ·2 months ago

  “Absolutely love it here. Great atmosphere. As a local we come here very often, place is lovely and clean, a bit weird to say but the best toilets of a green king of Gloucestershire. Thanks to all the staff!”

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  Anni Liseborg

  ·3 months ago

  “What a fantastic and cosy place this is. The staff are friendly and helpful with lots of smiles.😊 We had a very great dinner ( Pulled Lamb Shepherds pie and Camembert & Mushroom Tart). Both were very tasty 😋 We have been so lucky to eat here on an evening with live music. This has definitely been a dinner to remember 🤩”

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  Anna Smithers

  ·3 months ago

  “I very rarely leave negative reviews but I think some people working here should go across and learn customer service from Fioro Launge across the street. We found a few people to be quite grumpy to say at least. We also had our hearts set up on ordering the sharing boards. However we were told we can't because they don't serve them. My friend order a meal with squashed potatoes so she asked if they're available. To our amazement they were. So we asked if halloumi fries are available and they were. So all the ingredients of the sharing board were available but we couldn't get it... Food was OK. I was forced to order beyond burger really and it wasn't anything special. Just ready bought burger with a slice of lettuce, tomato etc. It looks better on the photo than it tastes. Fries were very dry. However other vegetarian and vegan dishes which was the pastry tasted much better. So I would recommend it more. The space outside was lovely in a sunny weather and obviously the company of my friends made it a good experience but I don't think it was thanks to the restaurant.”

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• R

  Rachel Mcmurtrie

  ·4 months ago

  “A big big thank you to Johnny , Rob and the other amazing staff for a wonderful day yesterday. I had arranged a surprise gathering for my husbands 60th. So professional, so accommodating; so kind and so genuinely interested in making sure we had the best time. We were looked after above and beyond! Can’t wait till we move back to cheltenham permanently one day to make the Norwood out local! ❤️”

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  petra de paiva

  ·5 months ago

  “The perfect pub garden! Food is always of great quality, especially the chips or a scotch egg on the side of a nice cold drink. Simon in particular, went above and beyond for service as I came for a particular meal that was out of stock and he kindly asked the chef if he could find any. He was very polite and kind despite the busy bank holiday weekend and hot weather! Thank you so much.”

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  Lauren Millyard

  ·5 months ago

  “I really don't like leaving negative reviews, the pub itself has a nice vibe, I think it would okay if you were just going for a few drinks but I certainly would not recommend eating there. Got there about 7pm on a Thursday eve, so not a particularly busy time, but I had to stop in for some emergency food for my little one as our journey had overrun and it was getting late. I stood at the bar (which as far as I could tell had no other customers) for about five minutes waiting to order food and was ignored. So ended up going and downloading the app to order online which took ages. And meant I couldn't customise my order either. Ordered a cheese and tomato pizza with corn on the cob for my little one, and a beyond burger for myself. The pizza came out with what looked like just a tomato base and no cheese (as you can see in the photo, and was so hard I had to lean on the knife the cut it into four, and was basically inedible. My burger was meant to come with skin on rosemary fries, and I got a small handful of regular chips instead , the burger itself was alright but I imagine the beyond team are to thank for the that, the bun was simultaneously stale, hard and soggy, which I guess is impressive in its own right... I ended up giving the burger patty and my chips to my little one so he could have something to eat and going without myself. I took my plates back to the bar and would have complained in person and asked for money back, but I waited again for a few minutes to just be ignored, by this time it was really late and I needed to get out of there with my child so just left.. my child seemed to enjoy the few chips and the corn on the cob though.”

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• K

  Kirsti Restall

  ·6 months ago

  “Simon, Johnny and the team are absolutely mint. Never had such a great time & service at a local pub! Loads of space & great garden. 100% recommended”

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  ushii :꣓

  ·6 months ago

  “The team here are one of a kind. Simon, Johnny et al are perfect - it feels like a small community. I feel lucky to have this place as my local pub, and I'll never stop singing high praises. Thank you all for the kind gestures and genuine kindness.”

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  Mark

  ·8 months ago

  “Dining from start to finish waa excellent. Great staff and couldn't do more to help. 2nd time here and will definitely be back. Simon the assistant manager went above and beyond. Great atmosphere.”