Rotana Grill House
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Quick info
About Rotana Grill House
Rotana Grill House is a casual kebab shop in Cardiff, at 21 Caroline St. Shawarma and shish are cooked over coals, so the grill offers more than doner. Kebabs come in chicken and lamb, and the wraps include a halloumi & hummus option for anyone skipping meat. Chips are served as a side. A loyalty card gets stamped with each purchase, and after five purchases it earns a free wrap or other food.
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Reviews
What reviewers say
Reviewers most often mention kebab, halloumi and hummus wrap, shawarma and shish over coals and loyalty card free wrap.
What reviewers say
Reviewers most often mention kebab, halloumi and hummus wrap, shawarma and shish over coals and loyalty card free wrap.
Customer Review Summary
Reviewers split on Rotana Grill House, with the kebab and wrap as the main draw. Praise centers on a tasty, freshly cooked kebab with a Rio water, and one diner notes the shawarma and shish come off the coals rather than just donor. Staff are called friendly and quick, and several find the food a hearty snack at a good price, a fit for a night out or a quick lunch. The complaints are specific. A halloumi and hummus wrap arrived without the hummus and with two slivers of cheese, and the fries went hard once cooled. A shush wrap came as mostly lettuce with almost no chicken, and the reply to a request for a replacement was "that's how we make it." Another pair of kebabs, chicken and lamb, arrived cold and dry, with the lamb not tasting like lamb. One regular said the till worker refused the free wrap owed on a full loyalty card, and another noted a pound overcharge, taken as a genuine mistake.
Customer Review Summary
Reviewers split on Rotana Grill House, with the kebab and wrap as the main draw. Praise centers on a tasty, freshly cooked kebab with a Rio water, and one diner notes the shawarma and shish come off the coals rather than just donor. Staff are called friendly and quick, and several find the food a hearty snack at a good price, a fit for a night out or a quick lunch. The complaints are specific. A halloumi and hummus wrap arrived without the hummus and with two slivers of cheese, and the fries went hard once cooled. A shush wrap came as mostly lettuce with almost no chicken, and the reply to a request for a replacement was "that's how we make it." Another pair of kebabs, chicken and lamb, arrived cold and dry, with the lamb not tasting like lamb. One regular said the till worker refused the free wrap owed on a full loyalty card, and another noted a pound overcharge, taken as a genuine mistake.
Featured reviews
- Neil Pryce
“I'm not sure if there's been a change of management, but today's visit was disappointing. Increased price, skimpy portion and the guy on the till was rather ignorant.”
- Joshua M.G. Thomas
“Asked for a shush wrap, gave me a wrap of lettuce, when asked for a replacement was told “that’s how we make it”.. with basically no chicken. Don’t bother.”
- Rebecca Davies-Mckay
“Service was friendly, quick and food was good. Just check the price. I realised we were overcharged after we left, it was only a pound and I think it was genuine mistake but worth adding up before paying.”
- H Kaur
“Bought 2 kebabs , one chicken and one lamb. Both were cold and the chicken look like it was from yesterday . Dry , cold and tasted disgusting. The lamb did NOT taste like lamb at all!!. Had a horrible tasteless flavour to it. My husband had a bad stomach the next day! Avoid at all cost!!!”
- Viktor Ostapenko
“I ordered a kebab and Rio water - it was very tasty. I recommend this place. The price is also great for such a hearty snack. 👍🏻”
Hours
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
Good to know
- AccessibilityWheelchair-accessible entrance
Amenities
- Wheelchair-accessible entrance
Location
Restaurants near Rotana Grill House
- 0 mi£10–20Outdoor seatingVegan optionsVegetarian options
pan-fried sea bass, eggs benedict, pancakes with bacon or berries
- Greek Village4.43150 mi£10–20Wheelchair accessibleGood for kids
chicken gyros, lamb souvlaki, sharing platter
- Tŷ Madeira Restaurant4.61,7470.1 mi
seafood cataplana, fresh fish, wine recommendations
| Place | Rating | Distance | Price | Mentioned in reviews |
|---|---|---|---|---|
| Rotana Grill House | 3.6112 | — | — | kebab, halloumi and hummus wrap, shawarma and shish over coals |
| Bill's Cardiff Central RestaurantOutdoor seating · Vegan options · Vegetarian options | 4.33,622 | 0 mi | £10–20 | pan-fried sea bass, eggs benedict, pancakes with bacon or berries |
| Greek VillageWheelchair accessible · Good for kids | 4.4315 | 0 mi | £10–20 | chicken gyros, lamb souvlaki, sharing platter |
| Tŷ Madeira Restaurant | 4.61,747 | 0.1 mi | — | seafood cataplana, fresh fish, wine recommendations |
The 3 nearest restaurants by distance. Ratings, hours and review terms come from public business profiles.
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