The London and North Western

Featured reviews

• A

  A L

  ·1 month ago

  “A little greasy, sure, and Saturday seemed to have better cooks on duty than Monday, but reliably good hot inexpensive food, very gracious and friendly service, and a refillable coffee/tea deal that can’t be beat.”

• A

  Ant

  ·1 month ago

  “Came into pub tonight to order food and drinks , the chicken basket with chips , everything was just warm didn’t taste not good at all . Up on speaking to male member of staffs who I believed to pub management and express my disappointment with food . The response I got well it’s kept on hot plate . When you’re spending money you aspect food to be hot hence I order hot food and not cold . I’m of view of the manager I spoken to is over all pub manager. This really concerns me how complaints being under looked and no apogee not even to offer to re cook it .”

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• C

  Cookie M

  ·1 month ago

  “Extremely disappointing customer service. I would avoid this location. I have visited Wetherspoons pubs all over the country and have never experienced service as poor as this. As I didn’t have the app, I followed the usual procedure of taking a table and going to the bar to order my food and another drink, giving the table number. I left my pint on the table to clearly indicate that it was occupied. When I returned, my drink had disappeared and a party of four had moved my table (No. 20), together with another table, and sat down. When I questioned this, I was told there had been no drink on the table. I politely asked a waitress whether they had taken my drink. Rather than simply resolving the issue, a member of the management team approached me in what I found to be an extremely aggressive and confrontational manner. She told me that she had checked the CCTV and claimed that I had not been anywhere near the table. When I tried to respond and explain what had happened, I was cut off and then accused of being confrontational. I found this extremely unfair and completely unnecessary. I was simply trying to explain my side of what had happened and was not given a reasonable opportunity to do so. The loss of a drink is one thing; being spoken to in such an accusatory and hostile manner as a customer is quite another. I was made to feel as though I was lying, rather than having my concern dealt with professionally and respectfully. I had absolutely no reason to make this up, and I believe the CCTV should be reviewed again, particularly the footage showing what happened at the table before I went to the bar. I would strongly encourage Wetherspoons senior management to look into this incident, including reviewing the CCTV and how the matter was handled. Customers should be treated with courtesy and respect, even when there is a disagreement or misunderstanding. Having visited Wetherspoons establishments across the country, this is by far the worst experience I have had. Extremely disappointing and, unfortunately, not a location I would choose to visit again.”

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• S

  Sara Sal

  ·2 months ago

  “Definitely one of the best spoons in Birmingham. Service can be slow as it is too busy. But sit outside on a sunny day and you have yourself a chill day. Food is good.”

• M

  Matthew Saunders

  ·4 months ago

  “This place is BUSY so be warned you might not get a seat. Additionally, the app told me drink wait times were two minutes but it took about fifteen minutes to get a single coke, and the tables are incredibly close to one another. But it's a Wetherspoons, so you know what you're getting. Haven't tried the food but i imagine it's like any other Wetherspoons. A good place to hang around if you want cheap food whilst waiting for your train but I wouldn't come here if you're not using the station.”

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• K

  Keith Russell

  ·4 months ago

  “I had a nice pizza in there with a Guinness on Friday evening. Once I've found a table I asked for it to be cleaned that was promptly done. With my premier inn room on one side of the station and this pub on the other side one doesn't have to walk in the rain to reach the pub (unlike The Square Peg - another good wetherspoons pub).”

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• R

  Reinaldo Resan

  ·6 months ago

  “I was one of the first customers on that Bank Holiday morning and was served quickly. However, the coffee is from a machine, which was very disappointing as I wanted a decaf with almond milk, but they have no dairy-free options. The coffee was served lukewarm, so it was practically cold by the time the food arrived. The food itself was a letdown: the toast and hash brown were cold, the eggs were freezing, and the bacon was tough and cold. Honestly, if someone had told me the entire meal had just been taken out of the fridge, I would have believed them.”

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• G

  Guy Marshall

  ·6 months ago

  “First things first. One spoons is much like another. Decent cheap eats and drinks. This one was Busy and I mean BUSY. The staff really earned there money. Which brings me to my main point of the review. There was a totally blind chap in there on his own. I only noticed him in passing when he was eating with his fingers. Stand to reason if your totally without sight. At some point he needed some help navigating the pub and a young lad, despite rushing around like a mad thing gave him his arm and helped him out. I did tell the lad how impressed I was but forgot to ask his name. This small amount of kindness made a great impression on me. It would be nice if he had some reward.”

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• D

  Dal

  ·11 months ago

  “Fairly busy pub as expected with its location. Fantastic service. I used the app for table service, they'd run out of the beer I ordered, but a nice young lady brought out two samples for me to choose from instead. Perhaps it's this level of assistance that attracted the next Monarch in line to drink in here.”

• U

  UK Photo Journey

  ·1 year ago

  “Can't believe it's spoons. Amazing layout and interior like a 4star bar. Big seating area but always full pack because of amazing location. Big staff team but don't ask about service because it's like a fish market. There's no queue system or staff is serving here and there and people who are waiting long, they're not noticeable. Nice atmosphere but too much notice. Back after long time and there’s much progress in service.”

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