Heavenly Desserts Nottingham

Featured reviews

• J

  Ju

  ·2 months ago

  “Great food and drink, service also very good, although we were the only people in there, not sure what its like when its busy. All in all a very good experience but a bit on the pricey side.”

• G

  Gharam Rawwaf ALMHMAD ALSALEH

  ·5 months ago

  “The place is beautiful and clean, the food is clean and delicious, and it's quiet. Today, a girl named Kavi was there; she was very kind and treated us very well. It was the best experience of the place.”

• J

  Jude

  ·5 months ago

  “Heavenly Desserts was a great spot for dessert after a meal. The restaurant itself is really well decorated and has a much nicer atmosphere than you’d expect from a dessert place. I ordered a waffle and was pleasantly surprised to see they offered low gluten waffles as an option. The desserts were very rich, the portions were generous, and it felt like you got what you paid for. The create-your-own option is also a great touch if you want something more personalised. Service was quick and efficient throughout, with ordering done remotely via tablet/app which made everything really straightforward.”

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• D

  Dhanumjay Reddy

  ·6 months ago

  “I’m really disappointed with my recent visit. I ordered a vanilla pistachio rose milk cake, but the quality was very poor. The texture was more like foam than a proper milk cake, and the taste was completely different from what it should be. We’ve visited around 10 times before, so this experience was very unexpected. The female staff were polite and handled things well, but the male staff were not helpful. When we raised the issue, their response was dismissive—they simply said they had sold many cakes that day, which didn’t address the problem at all. It felt like they didn’t care about customer feedback. Overall, disappointing experience due to both the product quality and the way the issue was handled. I hope management takes this seriously and improves.”

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• M

  Mariya Jijo

  ·6 months ago

  “Visited Heavenly Desserts Nottingham and loved it. The desserts were absolutely delicious and beautifully presented. We tried saffron milk cake, strawberry-based dessert with ice cream and a Dubai chocolate-loaded pancake topped with ice cream — both were rich, indulgent, and perfectly balanced. Great ambience and a lovely place to enjoy desserts. Would definitely visit again. 🍨🍫🍓”

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• S

  Sheeba S

  ·6 months ago

  “We went to eat at 1am after seeing the shop was open until 2:30 am, but the minute we opened the door, one of the two guys said it’s takeaway only in a very rude way. There was no greeting, just rudely asked us to take out. As we came from ng7 by walk, we didn’t want to go empty handed so we ordered a milk cake and a pistachio dark chocolate cookie dough. By the time we placed order, the guy threw something on the floor after taking our order. We waited. When our order was ready and packed, he called us and threw our cutlery on the floor. He didn’t bother to take it or give us a new pair of cutlery. We took our takeout and left. The minute we left, he banged the main door so loud that my friend actually went back in to check if everything was fine. When we finally went back home and opened to eat our dessert, we were extremely shocked to see the cookie dough. It was smaller than the size of our palm without fingers. We paid £9.95 for it. It was the size of a £1 cookie that comes in a pack of 4. Not only was the guy who waited us was extremely rude, unwelcoming and disrespectful, we got more disappointed to find out the size of the cookie dough. We have always had cookie dough here and it was less than 1/3rd of the usual portion. I understood that employees might get tired of working long hours and late at night, but they cannot treat us like this especially when we were very quiet and not messy. Showing some other frustration on us is extremely unacceptable.”

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• P

  Persefoni Neofytou

  ·8 months ago

  “I have been to this restaurant many times over the past three years, both for takeaway and dining in. Despite the food quality usually being very good, the service has often been disappointing. However, this last experience was truly awful. I don’t usually leave reviews about service because i understand that everyone can have a bad day, but this experience truly made me feel ignored and undervalued! They have recently introduced ordering and payment machines, which I assume are meant to be more convenient. I actually liked the idea, as it allowed us to take our time deciding what to order. After placing our order, the screen prompted us to pay, and there was an option to split the bill. We split it into two payments. The first payment went through without any issue. However, during the second payment, the machine prompted us to pay again, as it appeared the transaction had not gone through. We paid again using another card, and the order was confirmed. Shortly after, we received notifications from the bank showing that both transactions had been processed. When the waitress brought our food, we informed her about the issue. She said she would check, but she never came back to update us. An hour later, when they came to collect the plates, we reminded her again. She said she would check and later told us that there seemed to be no issue. We showed her our bank statements as proof, and she directed us to the main cashier. At the cashier, a man,who I assume was the manager, initially did not believe us. He checked the machine and reviewed the recent transactions. Only then did he admit that there had been an error and that we had indeed paid twice for half of the bill. He did not apologize or acknowledge the inconvenience or even offered us like a discount for our next visit. He simply said there was a mistake and offered a refund, asking us to pass the card. It was very disappointing to be treated with such disbelief for an error that was clearly not our fault. Beyond the payment issue, the service throughout the meal was extremely poor. The machine has a button to call a waitress, but it seemed to be completely ignored by the staff. We pressed it around ten times just to order some water, and no one came. When a waitress approached the next table, we politely asked for water. She said yes but never brought it. She returned to the neighboring table twice with their drinks and completely ignored us. We assumed they might be busy, so when another staff member was cleaning a nearby table, we asked again. She also said yes, but again, no water arrived. The third time we asked someone, she even said, “We didn’t bring you water?” and promised to bring it immediately. In total, we waited about 40 minutes for tap water, which is completely unacceptable. Finally, when they came to collect our plates, they did not even ask if everything was okay. I am extremely disappointed. While the food remains good, the service was unacceptable, and the lack of care shown toward customers has convinced me not to return. It is a shame, because with better service, this could have remained one of my regular places.”

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• F

  Francis Anne

  ·9 months ago

  “I had such a lovely experience at Heavenly Desserts! I tried the Vanilla Pistachio & Rose Milk Cake along with a latte, and wow — everything tasted absolutely amazing. The cake was perfectly soft and fragrant, with such a beautiful balance of pistachio and rose flavors — not too sweet, just perfect. The latte was smooth and paired so well with dessert. A special shoutout to Ruby, who served us — she was so friendly, attentive, and made the whole visit even more enjoyable with her great service. Definitely a place I’ll be coming back to. Highly recommend if you want desserts that taste as good as they look!”

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• N

  Noorin Rehman

  ·9 months ago

  “Came down with my friends for dessert and absolutely loved it. The desserts were amazing, and our server, Vysh Navi, was lovely and very friendly. She really added to the experience!”

• M

  Mhadie M

  ·9 months ago

  “The food was so nice! This is definitely the best place for desserts! Very heavenly indeed! 😁👏👌 Thank you to their staff Rube, she made sure we are well looked after and we got what we needed.”