Royal Inn on the Park

Featured reviews

• G

  Google user

  ·2 months ago

  “Really rude staff. Bartender had taken my order and disappeared for a bit. It was busy so another bartender had asked what my order was so i told them. When she returned she then started filling out my order and realised another bartender was also doing it and shamed me in front of all other customers as well as both bartenders staring at me in genuine disgust. It was an honest mistake and the lack of communication their side too (i was not asked if i was being served / where the other has gone to) - regardless, there was no need to be rude and try to embarrass a customer. The order was just 2 pints of Guinness, which was quickly taken up by other customers- nothing was wasted nor real inconvenience caused. It was more inconvenient to take the time to be condescending”

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• G

  Google user

  ·3 months ago

  “Very disappointing experience at Royal Inn on the Park. We had a table booked for 12:00pm, but when we arrived we were told we couldn't sit in the main restaurant because they were still rearranging the tables and chairs after a wedding the previous night. While these things can happen, it's something that should have been sorted before opening or at least communicated to customers with reservations. We were then informed that the kitchen wouldn't open until 1:00pm. As none of us had eaten breakfast, we decided to wait and asked for a food menu. We were told they didn't have any available but that some would be printed. After waiting until 1:00pm, we asked again and were told, once more, that they would print them and it would only take a few minutes. When we finally received the menus, we discovered they were only offering a very limited menu consisting of a handful of unusual dishes and just four sandwiches. There weren't even simple options like chips available. Unfortunately, nothing appealed to us, so after waiting for an hour while already very hungry, we had no choice but to leave without eating. The biggest disappointment was the lack of communication and organisation. Had we been told in advance that the restaurant wasn't fully operational and only a limited menu would be available, we could have made other plans instead of wasting an hour waiting. Overall, the service was virtually non-existent, communication was poor, and the whole experience was frustrating. Sadly, we won't be returning.”

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• G

  Google user

  ·5 months ago

  “We visited Royal Inn on the Park after completing the Victoria Park Half Marathon, looking forward to a relaxed lunch in what is usually a much-loved local spot. Unfortunately, the experience was very disappointing. We had a booking, after waiting and trying to get someone’s attention, we were told we could sit anywhere. There was also confusion around the menu. The menus on the table showed different items and prices to what was actually available at the bar, which we only discovered when ordering. It felt disorganised and misleading. Ordering itself was not a pleasant experience. A simple requests (removing coriander from nachos) was met with visible annoyance. The overall tone made us feel like we were asking for too much, when these are very basic requests. After a 45-minute wait, a £19 burger arrived burnt. When we raised it, there was no apology or acknowledgement. It was simply taken away, and shortly after someone came over with a card machine to process a refund, again without any apology or attempt to make things right. This was particularly frustrating as we had just finished a half marathon, and one of our group ended up leaving without eating after a long wait. This pub is a local favourite with such a great setting, which is why it’s genuinely disheartening to see this level of service. You expect better care in a place that so many people value. With some attention to customer experience and basic communication, this could have been a very different visit. Sadly, this experience fell well below expectations.”

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• G

  Google user

  ·5 months ago

  “Historic gathering place - lovely atmosphere with CHARACTER! We had a wedding reception gathering on the patio - delightful,”

• G

  Google user

  ·7 months ago

  “A great pub in viccy park. The food is actually really good - two of us had the chicken Shnitzel and have talked about it multiple times since. Proper wholesome food. We sat outside In Jan as many others were but it didnt feel overly cold as there are plenty of heaters. There were lots of people with dogs, we loved saying hi to them all. Was also child friendly! We will be going back for dinner and a quiz night in the future ☺️”

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• G

  Google user

  ·10 months ago

  “I had a phenomenal Sunday roast, Nicky looked after us so well, great value and beyond exceptional service I will definitely come back. all of the staff were so lovely!”

• G

  Google user

  ·1 year ago

  “Had my very first Sunday roast here and it was amazing! Great food, friendly service, and such a cozy place to spend the afternoon. The roast was cooked perfectly with generous portions. Highly recommend if you’re in the area!”

• G

  Google user

  ·1 year ago

  “Myself & ex-work colleagues met up as we often do for a meal & a chat. This was our first & probably last visit based on our experience. It was chosen as an alternative to our usual spot, based on reviews. I was greeted very well by a particular bar staff who also took our food order. She advised she would be leaving shortly (it was about 3-30pm). My party of 4 ordered the chicken dish served in a breadcrumb coating, egg & chips with a salad with dressing. Once served the dish, no member of staff came to check if the food was to our liking. The chicken coating was so hard, it knocked against the plate. We were so hungry, the only edible part was the chips & egg. We agreed collectively that it was the worst dish we ever had in a pub. Total cost of the meal was £20 per person. We complained & was offered a complimentary drink each. Nice gesture, but I would have preferred decent food.”

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• G

  Google user

  ·2 years ago

  “This is a lovely pub but much better on a quieter day. We came on a day that was way too busy. But the food in here is decent, the surroundings are lovely as you're in the park itself. It's dog friendly. But beware because of the crowds, it is a queue at the bar system, no table service. Which is fine, but just be aware of this before coming. I have been coming here for over 20 years and have seen the changes in this area and this pub. But I will always visit when I'm in the area as for me it's a part of my Eastend history.”

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• G

  Google user

  ·7 years ago

  “The roast dinners are amazing here - only downside is the ordering system (no table service for restaurant and considering roasts are steep at £17.50 I was disappointed to have to queue 20 minutes along with the entirety of the park pub goers ordering 10 pints at a time). Staff were lovely - just come early or be prepared to queue.”

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