Five Bridges

Featured reviews

• B

  Babs Nutcher

  ·2 months ago

  “I had a very disappointing experience , when visiting with family for lunch,I ordered the Ultimate veggie burger, I had to wait until everyone had there’s and when it arrived it looked nice, but when I cut it half the burger fell to bits, and it was very cold, so I returned it to the young bar staff and told her, she looked at me and said are you sure they have only just made it, I repeated myself again, and she became rude and said do you want a fresh one then, she didn’t even take the plate from me and walked off without another word. I left the plate of food on the bar and returned to my family, 30 minutes later I was still waiting for my meal everyone had finished there food, I went back to the bar same staff and asked her were my meal was? Her words were haven’t you got it yet, I went on to tell her I want a full refund, without a word she went and got another member of staff . He sorted my refund without a apology.it returned to my bank 3 days later .”

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• C

  Christopher Fisher

  ·2 months ago

  “A nice pub staffed by polite staff.... that's the good bit! Came here for a carvery on 9th August 2026 and only experienced disappointment. On arrival we were told that there was a delay of 30 minutes for the carvery to be ready to serve food....this was at 2.30pm. We decided to order something else and low and behold after only 15 minutes the carvery was replenished and serving had begun. Now we waited and waited for the mixed grill we had ordered to be brought to our table....it eventually came after 30 minutes!.(I had to go to the bar and ask where our meal was...it seemed like they had forgot!.) So this place has lovely staff yes but on this particular day it had a total lack of communication from the kitchen to the bar staff. As we left after about an hour customers arriving were also being told once again that the carvery would be a 30 minute wait!...a carvery should not occasionally run out of food during service. Needless to say we left feeling disappointed and very unlikely to return here. With more communication this could be a pleasant place to have a meal. Unfortunately at this time i would definitely not recommend visiting here.... certainly not for the Sunday carvery.”

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• L

  Lauren Dale

  ·2 months ago

  “This was our first time in here and it was an awful experience. We were a group of 12 on 3 separate orders and pretty much the only ones in here, so much of the food we wanted to order was out of stock which we only found out after ordering. The chicken on the hunters chicken was burnt and crispy, the best part of our meals was the cauliflower starter. We all had 3 courses each with drinks and sides so spent a small fortune in here but based on this experience we wouldn't return. The outside tables just out of the door where we were sitting were full of glasses and plates and none of these were cleared the whole time we were here neither were our tables we piled all the plates etc up and moved them ourself. Not once did anyone come over to check everything was ok with our meals either.”

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• T

  Tracy Payne

  ·3 months ago

  “Haven't been for a while but the food at previous visits has mostly been far better than our latest experience. My chicken was so dry it was difficult to get through and my partners cowboy burger was also dry,lacking lettuce and came in a burnt bun.We regularly eat out and this combined meal was by far the worst we have had this year.We weren't asked how our meal was,the only time we spoke to any staff was at the bar to take the order.We won't be returning and won't be passing our remaining voucher on to anyone else as would be too embarrassed if they experienced a meal as we did.Its not even worth the 40% off.”

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• D

  Dan Andrews

  ·3 months ago

  “On the isle of Sheppy where there doesn’t seem to be any life it’s great to find this Marston’s. We hadn’t booked and the kind waiter found us a table for five with no issues. Food was even better as we signed up to the website and received a 40% off mains. My Indian platter was a little over cooked but the rest of our families meal was bang on. I felt compelled to leave this review as both my children won a free desert. Thank you so much for a lovely meal”

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• M

  Mathew C

  ·4 months ago

  “I honestly wouldn’t recommend eating here. The kids’ meal was exactly the same size as the adult meal, which was really disappointing considering the price difference. When I took it back to ask about it, I was told that the adult meal came with a bit of bacon and one extra meat patty. However, the extra patty was tiny—about the size of the palm of your hand—so it certainly didn’t justify paying an extra £9. To make matters worse, the man behind the till was quite rude when I raised my concerns. Rather than listening or trying to explain things politely, I felt as though my complaint was dismissed. Good customer service goes a long way, especially when a customer has a genuine concern, but that wasn’t the experience I had. Overall, I paid significantly more for what amounted to a tiny extra piece of meat and a bit of bacon. It would have been much better value to order two kids’ meals instead of one adult meal. My advice is to save your money and go to McDonald’s instead. In my experience, it’s much better value for money, and the customer service is far friendlier. Unfortunately, based on this visit, I won’t be returning or recommending this place to others”

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• D

  Dwayne Fountain

  ·4 months ago

  “Dear Customer Services, I am writing to make a formal complaint about my recent visit to The Five Bridges Pub, operated by Marston’s. I left feeling extremely disappointed, not only by the poor value for money but also by the dismissive attitude of the staff when I raised my concerns. The menu states that the Cowboy Burger costs £15.29 and is described as: * Two prime beef burgers * Crispy bacon * American-style cheese * Shredded iceberg lettuce * Served with skin-on fries * Burger sauce dip However, when the meal arrived it was missing key advertised items. There was no lettuce in the burger and no burger sauce dip was served. At the very least, customers should receive what is advertised on the menu. What made matters worse was comparing the adult Cowboy Burger with the children’s burger meal (£6.99). As the attached photographs clearly show, the burgers are effectively the same size, with very little difference in the portion of fries either. When I questioned this with a member of staff, I was told: “All our burgers are the same size.” If that is indeed the case, then I find it impossible to understand how Marston’s can justify charging £15.29 for the adult Cowboy Burger while charging £6.99 for what is essentially the same-sized burger with fries on the children’s menu. The explanation given by your staff only reinforced my concerns that the pricing is completely disproportionate. Customers naturally expect an adult meal costing over twice the price to provide a noticeably larger portion or additional value. Instead, I was effectively told that the burgers themselves are identical. To summarise my concerns: * The advertised Cowboy Burger was not served as described (missing lettuce and burger sauce dip). * The adult burger appeared to be the same size as the children’s burger, despite costing more than double the price. * The portion of fries also appeared very similar. * Staff confirmed that “all our burgers are the same size,” which makes the pricing difficult to justify. * Rather than addressing the concern, the response was dismissive and offered no explanation or resolution. I appreciate that children’s meals may sometimes be subsidised or marketed differently, but when the food presented appears virtually identical and staff openly state that all burgers are the same size, it leaves customers feeling misled and overcharged. Unfortunately, my experience gave the impression that the “Cowboy Burger” is aptly named—not because of its ingredients, but because the pricing feels like daylight robbery. That is certainly not the standard I would expect from a Marston’s establishment. I would appreciate: * An explanation as to how this pricing difference is justified when the burgers are apparently the same size. * An explanation as to why the advertised meal was served without all of its listed ingredients. * Appropriate compensation for a meal that did not match the menu description and represented poor value for money. I have attached photographs showing both meals for comparison, which I believe speak for themselves. I look forward to your response. Yours faithfully”

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• S

  Samuel Green

  ·6 months ago

  “Food slow. 45 mins for basic fast food. Oil for fries is dirty and £16 burger very small. Everyone in here seems to be having as miserable a time as us and paying for the privilege. Very poor.”

• A

  Angela Taylor

  ·8 months ago

  “recently visited Marston’s for the first time and was really impressed. The food was absolutely delicious, full of flavour, and clearly freshly prepared. The portion sizes were generous and great value for money. The atmosphere was welcoming and relaxed, which made the whole experience even better. As a first-time visitor, I was very pleased and will definitely be returning. Highly recommend!”

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• S

  S May

  ·1 year ago

  “I visited Five Bridges recently for lunch and opted for the lunchtime menu. The meal was a bit of a mixed bag. The breaded garlic mushrooms were the absolute highlight – perfectly cooked, crispy on the outside, and packed with flavour. Unfortunately, the hunters chicken was underwhelming. The portion of chicken was surprisingly small – only about three bites – and it lacked the hearty, satisfying quality I was hoping for. Service was another let-down. Despite the restaurant being far from busy, it took much longer than expected for food and drinks to arrive, which dampened the overall experience. In short, while there were flashes of quality in the starters, the portion sizes and slow service left me feeling a little disappointed.”

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