Zaza's Coffee House

Featured reviews

• R

  RHS

  ·2 months ago

  “Very disappointing experience. The staff, especially the man at the counter, were extremely rude and unwelcoming. My mother has difficulty walking, so after ordering coffee and cheesecake, we waited for the toilet because there is only one available and several other customers were also waiting. During this time, the man and another member of staff kept staring at us in a way that made us feel very uncomfortable. As a Pakistani/Desi family, we genuinely felt we were being treated differently. We had ordered our food as takeaway because we were not aware that dining in costs £1 extra per item. While waiting for the toilet, the man told us to move and not stand there, so we sat down instead. He then approached my cousin and said that we had ordered takeaway but were sitting inside. If the dining-in charge had been explained to us when we ordered, we would have been happy to pay the extra £1. Instead of politely informing us, the staff chose to stare at us and speak to us rudely, which made the whole experience very unpleasant. Good customer service is about communicating respectfully. Unfortunately, we did not feel welcome, and because of the way we were treated, we will not be returning.”

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• S

  Shaxos Travel

  ·2 months ago

  “Food: Excellent, halal, had to try the haggis! Atmosphere: Busy but didn't have to wait for a table, relaxed atmosphere in a great location with great views of the castle. Service: Excellent, didn't have to wait too long for the freshly made breakfast Shaxos Travel on YT for short video”

• S

  Sofia Sebastian

  ·2 months ago

  “We just stopped by for a quick refreshment and we had fresh and delicious drinks indeed. The staff were friendly and accommodating.”

• M

  Md Khairul Anuar Md Zubaidi (ManKhai)

  ·3 months ago

  “Staff is very friendly. Food portion is big for asians but managed to finish it. Delicious way to start the day.”

• F

  Fatin Nur Afiqah Shamsudin

  ·3 months ago

  “Had breakfast here this morning. As a first-time visitor to Edinburgh, I’d definitely recommend this spot if you’re looking for a halal breakfast. The food was great, the view was amazing, and you can even see Edinburgh Castle from the cafe!”

• S

  Salman Sikandar

  ·3 months ago

  “Zaza’s Coffee House is a fantastic spot right in the Grassmarket with an unbelievable view of Edinburgh Castle. The host is incredibly welcoming and makes you feel right at home the moment you walk in. The food is excellent, and it’s a huge plus that the menu is fully halal. Their Full Scottish Breakfast is a must-try—getting to experience authentic local staples like haggis and tattie scones while enjoying that view is unmatched. Definitely worth a visit!”

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• B

  Bilz

  ·4 months ago

  “I came to this restaurant after reading many positive reviews about the food, only to be met with disappointing customer service. At around 8:50 a.m. on June 10, I walked all the way from Edinburgh Castle to Zara Cafe carrying a heavy backpack and sling bag, and on an empty stomach. Excited to try the food, I entered with a smile but was greeted with a cold, expressionless response. While I was setting down my belongings, I was directed to a menu placed on a table near the entrance. If I recall correctly, the staff member repeated himself several times, but because he was quite far away, I could not hear him clearly. I did notice a similar menu near the cashier where he was pointing from. Although I felt somewhat unwelcome from the start, I chose to overlook it. As I reviewed the menu, I could not find any coffee listed, perhaps because I was tired after the long walk uphill and back. When I politely asked about it, the staff member, who was wearing a red T-shirt and a hat, appeared irritated and responded in a confrontational tone, telling me to check the menu again. Rather than arguing, I simply thanked him and left. Unfortunately, despite my enthusiasm to try the food, the customer service experience left a negative impression. I would not recommend this place to tourists like myself who have travelled thousands of miles to visit Edinburgh. A single unpleasant interaction can detract from what is otherwise a beautiful and welcoming city.”

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• B

  Bay Walker

  ·4 months ago

  “Latte and snack before Castle tour was an excellent refreshing stop. Excellent service. Perfect latte and great ambiance. Happily it was a less busy time when I stopped in.”

• R

  Reedznan Samath

  ·6 months ago

  “I don’t know why this place is considered famous or good in anyway. Walked in cause of the hype, the people at the counter weren’t welcoming at all. Wanted to have a look at the menu but was told to go out. This was all within 2 mins of entering the shop. It wasn’t even that full , they couldn’t sit 3 together but we were obviously happy to wait! Just not friendly!! Not going to comment on the food. The ambiance was at best average. The only good thing was the view of the castle.”

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• A

  Auliya Rahman

  ·6 months ago

  “I had a wonderful breakfast experience here. The food was delicious, everything tasted good, and full of flavor. It was the perfect way to start the day. What really stood out was the friendly and welcoming service. The staff were attentive, warm, and made the whole experience even more enjoyable. On top of that, all of the food is halal, they have delicious turkey bacon for our english breakfast! Highly recommended for anyone looking for a great halal breakfast in Edinburgh — I’ll definitely be coming back!”

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