Bill's Cardiff Bay Restaurant

Featured reviews

• E

  Emily Francis

  ·1 month ago

  “Had a lovely family meal here on a busy Saturday evening. Despite a couple of kitchen hiccups, our waitress Eva was smiley, attentive and made sure to keep us updated throughout. The manager told us she was new and she is absolutely worth her weight in gold Delicious food, excellent service 5⭐️”

• J

  J P

  ·1 month ago

  “We live across the road from Bills so always meant to try it. Cocktail week came around and we had such a good time last year we gave it a try again this year. When we entered the host stand was visible so we stood around and waited, the team were really busy so we didn’t mind. One team member did just walk passed us, I asked if we should seat ourselves but he just walked on by. The host was lovely, bubbly and full of life. She sat us and said that someone would be over t take our drinks order. The man that came over was so deflated, I get that it was busy but it’s a hospitality job. Not many words exchanged but after around 15 minutes we managed to order the cocktail week cocktails. They arrived and they were genuinely nice (pistachio colada if you’re wondering). This tells me the brand is doing everything it can in regards to product but the service was terrible from here. The same lady that sat us came to bring our drinks, same energy, a genuine interest in why we were there! (I didn’t expect her to care but she did and it was lovely). We wanted a few drinks off the menu because they looked nice and they were 241. We finished our drinks and for about 15/20 minutes…nothing. We saw tables getting up and asking the waiter for things, only 4 tables outside though. We had enough and asked for the bill. The guy came over said “£10” I tapped my card and nothing. No “thank you” no “have a nice day” The final nail in the coffin was the fact he gave himself a service charge. Although the receipt said a “12.5% charge will be added” maths wasn’t his strong point because he charged us £11.25. Little win I guess. It’s not a lot but considering we had zero service it’s terrible. It’s a stones throw from our house and we won’t return based on this visit.”

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• A

  Adam Speake

  ·2 months ago

  “Went for 2 for 1 cocktails today. We were served the 2 worst mojitos ever. Undrinkable and shouldnt have been served as clearly didnt have the correct ingredients. The manager dealt with it professionally and removed them from the bill. Cosy Club cocktails next door were good and real ones.”

• K

  Katy Booth

  ·2 months ago

  “We visited on 21st July, and I felt compelled to leave a review because the experience was exceptional from start to finish. Unfortunately, I’m currently struggling with a back injury, which has made sitting for long periods quite uncomfortable. Our waitress, Catarina, couldn’t have been more caring and attentive. Without hesitation, she brought me a cushion to support my back, which made such a difference. Throughout our meal, she regularly came back to check that I was comfortable and to make sure everything was okay. It wasn’t overbearing—it was genuine, thoughtful customer service that made us feel truly looked after. The food was absolutely outstanding. Every dish was beautifully presented, full of flavour, and cooked to perfection. You can tell that a lot of care and attention goes into every plate that leaves the kitchen. I’m someone who eats out regularly and enjoys trying different restaurants, so I have experienced a wide range of customer service over the years. I can honestly say it has been a long time since I’ve visited a restaurant where the level of service has been this high. Catarina is a real credit to the restaurant, and her kindness and professionalism genuinely enhanced our evening. Fantastic food, outstanding service, and a welcoming atmosphere. I would 100% return and wouldn’t hesitate to recommend this restaurant to anyone looking for a memorable dining experience. Thank you to Catarina and the whole team for making our visit so enjoyable. We’ll definitely be back.”

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• H

  Helen Hare

  ·3 months ago

  “Warm welcome and seated quickly. First course served quickly unfortunately some of the chilli oil from the starter was dropped on my handbag as it was in a ridiculously shaped mini bowl. Starts delicious though!!! Mains took a while. Meanwhile we realised the table we were sat at was right in the main walk way and staff were constantly pushing passed around us. Mains tasted great and portions just right. Served in paper layers which disintegrated ! Apart from that friendly service. Reasonably varied menu. Would return.”

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• A

  Alun Griffiths

  ·4 months ago

  “We have been fortunate enough to have dined at Bills in The Bay a number of times in the last few months, each time the food has been nothing less than first class and the service has been warm, welcoming, courteous and efficient, nothing is too much trouble. We will return shortly for sure !!”

• R

  rachel Hannah

  ·6 months ago

  “I am currently waiting for a reply off Bills contact form so this is an interim warning to customers. I had a caeser salad with halloumi at around 7.30pm 3rd April cardiff bay Bills. Staff all amazing, service great, food absolutely shocking. I am currently doubled over horrendous pains and diarrhoea unable to work today (in care sector) because I was given spinach leaves hiding brown iceberg lettuce leaves underneath, a side salad portion anyways for nearly £20.. the lovely waiter got me a free second portion and that was even more drenched in caeser dressing to disguise the brown iceberg lettuce leaves underneath the layer of spinach..I need answers.i am currently poorly. Awaiting a reply off Bills hopefully today. Please dont order salad from Bills ******* and check the chef from last night is also not on in the kitchen, sub standard and dangerous. Waiting staff all amazing and I have no issue with their service. Chef needs looking into asap. And food they hide and serve. ****** FSA have been contacted as concerned they need an inspection i am super poorly today.”

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• J

  Justyna K

  ·6 months ago

  “I had a very positive experience at Bill’s Cardiff Bay. We ordered dumplings, sweet potato fries, BBQ burgers, and two types of pancakes, and everything tasted very good. The Biscoff pancakes were great, although the portion is quite large. Our waiter, Sławek, was very professional, friendly, and helpful throughout our visit. The rest of the staff were also kind and attentive. The restaurant has a very nice and cozy interior, but slightly bigger tables would make it more comfortable to eat. I highly recommend this place – it is definitely worth a visit!”

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• S

  Sebastian

  ·6 months ago

  “The starters and burger were very good. The dessert was decent, though nothing particularly special. The interior of the restaurant is pleasant, but there’s a bit too little space between the tables, making it slightly difficult to move around comfortably. The staff were very friendly, especially Sławek.”

• V

  VoodooToad

  ·1 year ago

  “We called in here for lunch following a walk around the Bay. The service was excellent from every colleague that engaged with us. They offered recommendations and all seemed very happy. It was a scorching day outside and they even came and offered us a move to a table in the shade when they could see we were struggling with the heat 🥵 The food choices across the menu were very good. Lots to choose from depending on how you feel. The specials menu was also available with some other options. Music playing at a low level, almost the perfect volume to support the atmosphere. The only negative about the visit was the fact that we were asked five times about allergies. Whilst I get that this is important..they need to have a process to ask once..five times became borderline frustrating..that being said, other than this, the service was excellent. We were very happy with our choice to eat at Bill’s. I would highly recommend this place if you are passing and looking for some food or drink.”

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