McDonald's
Quick info
About McDonald's
On Stechford Retail Park in Birmingham, McDonald's serves an American fast food menu spanning 78 items, from burgers and fries to halloumi fries and a McFlurry with Oreo pieces. Coffee options round out the counter, including a Flat White, Cappuccino, and Toffee Latte. The restaurant takes walk-ins only, with no booking needed, and opens daily. A step-free entrance serves visitors with mobility needs, while high chairs suit families with young children. Outdoor seating gives an option for eating in the open air, and free Wi-Fi is available for those dining in. Takeaway and delivery let customers eat off site. A large car park is available on the retail park site.
Good to know
- ReservationsWalk-in only
- ParkingFree of charge street parking · Free parking lot · Paid parking lot
- AccessibilityHas wheelchair-accessible car park · Has wheelchair-accessible entrance · Has wheelchair-accessible seating
- Good for kidsGood for kids · Good for kids birthday · Has changing table(s)
- DietaryServes vegetarian dishes
Menu & Prices
78 dishes- Toffee Latte
- Flat White
- Latte
- Cappuccino
- White Coffee
- Black Coffee
Reviews
What reviewers say
Reviewers most often mention cold or stale fries, missing items from delivery orders, halloumi fries and refused extra sauce.
What reviewers say
Reviewers most often mention cold or stale fries, missing items from delivery orders, halloumi fries and refused extra sauce.
Customer Review Summary
At this Stechford McDonald's, missing or incorrect delivery and takeaway orders form the most frequent thread running through reviews, with several diners describing whole happy meals left out, a Grand Big Mac arriving without bacon, or mozzarella sticks served cold, and multiple accounts of unhelpful phone lines and no refunds when problems occur. Close behind, reviewers repeatedly flag rude or unhelpful staff and refusals over extra sauce, alongside one Sunday evening wait of nearly half an hour blamed on delivery drivers being prioritized over other customers. A few reviewers describe dirty tables and fries or halloumi made in what they called old, burnt oil, with one pair reporting indigestion afterward. Against this, some praise the fast-paced counter service, the halloumi fries and Cookie Crumble McFlurry, and the kids' milkshakes and ice creams, and one reviewer singled out a customer experience leader for particularly welcoming service. The site's large car park and busy retail park location are also noted favorably by a few diners.
Customer Review Summary
At this Stechford McDonald's, missing or incorrect delivery and takeaway orders form the most frequent thread running through reviews, with several diners describing whole happy meals left out, a Grand Big Mac arriving without bacon, or mozzarella sticks served cold, and multiple accounts of unhelpful phone lines and no refunds when problems occur. Close behind, reviewers repeatedly flag rude or unhelpful staff and refusals over extra sauce, alongside one Sunday evening wait of nearly half an hour blamed on delivery drivers being prioritized over other customers. A few reviewers describe dirty tables and fries or halloumi made in what they called old, burnt oil, with one pair reporting indigestion afterward. Against this, some praise the fast-paced counter service, the halloumi fries and Cookie Crumble McFlurry, and the kids' milkshakes and ice creams, and one reviewer singled out a customer experience leader for particularly welcoming service. The site's large car park and busy retail park location are also noted favorably by a few diners.
Featured reviews
- Selena A
“I just wanted to say how amazing Christine, the customer experience leader at McDonald’s, was during my visit. She was so welcoming, friendly, and genuinely helpful from the moment I walked in. You don’t often come across customer service like that anymore, and she really made such a positive impression on me. Christine went above and beyond to make sure everything was okay, always with a smile and such a warm attitude. She is an absolute credit to your team and a real asset to McDonald’s. Staff members like her are the reason people come back. Keep up the amazing work, Christine — you truly made my day!”
- Mark Smith
“No hot drinks, because we have some hot weather.”
- Randeesha Maynard
“I ordered take away/ delivery service literally just now..food came fries half empty/ little bit of fries cold/ fries also stale.. those fries look fresh?i live 4 min drive from here btw.mozerella sticks/ coldd block cheese im swallowing …I don’t know if I ordered close to the closing time or what.. but that’s not okay, McDonald’s is already under a-lot of boycotting I would suggest if you take an order, do it and do it properly.. or just cancel the order.. Yunno.. literally it’s something I’m digesting so yea a lil bit of love wouldn’t hurt.. ❤️💗”
- Ruqiyo Ahmed
“i have now twice ordered from this mcdonalds trough just eat and on both occasions they have left out a whole happy meal, i tried calling they are extremely rude and useless dont even acknowledge they have made a mistake. Just eat doesent refund anymore i would stay away from this place!!!”
- Sophie
“Gave me the wrong food on 2 separate days poor service and workers lazy an careless”
Hours
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
Highlights
“Classic, long-running fast-food chain known for its burgers & fries.”
- Serves great coffee
- Popular for popular for breakfast
- Popular for popular for lunch
- Popular for popular for dinner
- Popular for good for solo dining
Amenities
- Has Wi-Fi
- Has wheelchair-accessible car park
- Free of charge street parking
- Has outdoor seating
- Has no-contact delivery
- Offers takeaway
Show more amenities
- Serves dine-in
- Family friendly
- Serves vegetarian dishes
- Casual
- Offers kerbside pickup
- On-site services available
- Dining options· 7
- Serves breakfast
- Serves lunch
- Serves dinner
- Has counter service
- Serves dessert
- Has seating
- Has table service
- Parking· 3
- Free parking lot
- Paid parking lot
- Plenty of parking
- Highlights· 1
- Serves great coffee
- Facilities· 1
- Has toilet
- Accessibility· 3
- Has wheelchair-accessible entrance
- Has wheelchair-accessible seating
- Has wheelchair-accessible toilet
- Family-friendly· 5
- Good for kids
- Good for kids birthday
- Has changing table(s)
- High chairs available
- Has kids' menu
- Service options· 2
- Offers delivery
- Has drive-through
- Offerings· 3
- Serves coffee
- Serves late-night food
- Quick bite
- Popular for· 4
- Popular for breakfast
- Popular for lunch
- Popular for dinner
- Good for solo dining
- Crowd· 1
- Good for groups
Location
Fast Food near McDonald's
- UK Fried Chicken4.31190.2 mi£1–10
crispy fried chicken, cheap prices, wings and cheese burgers
- MeriGo Stechford4.43450.3 mi
chicken and rice box, cold fries, chicken burrito
- 3 in 1 Burger4.37303.6 mi
spicy dip burger, double dip chicken burger, injected sauce chicken
| Place | Rating | Distance | Price | Mentioned in reviews |
|---|---|---|---|---|
| McDonald's | 3.71,890 | — | £1–10 | cold or stale fries, missing items from delivery orders, halloumi fries |
| UK Fried Chicken | 4.3119 | 0.2 mi | £1–10 | crispy fried chicken, cheap prices, wings and cheese burgers |
| MeriGo Stechford | 4.4345 | 0.3 mi | — | chicken and rice box, cold fries, chicken burrito |
| 3 in 1 Burger | 4.3730 | 3.6 mi | — | spicy dip burger, double dip chicken burger, injected sauce chicken |
The 3 nearest fast food by distance. Ratings, hours and review terms come from public business profiles.
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