
McDonald's
Quick info
About McDonald's
McDonald's operates as an American fast food restaurant at Stechford Retail Park in Birmingham, serving a menu of 78 items that covers breakfast, chicken and burgers. The Mcchicken Sandwich and Vegetable Deluxe sit alongside the Oreo Mcflurry on the menu. Orders are taken on a walk-in basis with no reservations, and the restaurant opens daily. Wheelchair-accessible, step-free entry serves visitors with mobility needs, and high chairs are set out for families with young children. Free Wi-Fi is available inside. Outdoor seating gives an option for those who want to eat outside, while takeaway and delivery cover customers eating off site.
Good to know
- ReservationsWalk-in only
- ParkingFree of charge street parking · Free parking lot · Paid parking lot
- AccessibilityHas wheelchair-accessible car park · Has wheelchair-accessible entrance · Has wheelchair-accessible seating
- Good for kidsGood for kids · Good for kids birthday · Has changing table(s)
- DietaryServes vegetarian dishes
Menu & Prices
78 dishes- Toffee Latte
- Flat White
- Latte
- Cappuccino
- White Coffee
- Black Coffee
Reviews
What reviewers say
Reviewers most often mention missing items in delivery orders, rude shift managers, delivery drivers prioritized over dine-in and grand big mac missing bacon.
What reviewers say
Reviewers most often mention missing items in delivery orders, rude shift managers, delivery drivers prioritized over dine-in and grand big mac missing bacon.
Customer Review Summary
Reviewers most often flag order accuracy and staff attitude at this branch, with repeated complaints about missing items, including a Just Eat delivery that arrived without a happy meal and no working refund. Several describe rude or dismissive staff, from a manager who refused an extra sauce with a meal to a shift manager accused of denying children toilet access, and one reviewer notes there's no receipt available at the order booths to leave feedback. Delivery driver congestion also draws complaint, with one diner describing a long, frustrating wait on a Sunday evening met with a poor attitude from staff. Against this, a few reviewers single out individual staff members by role, such as a customer experience leader and a crew member, for being welcoming and keeping the restaurant clean, and some call the food good when fresh, noting service as fair. One reviewer also points to a Grand Big Mac that arrived home missing its bacon.
Customer Review Summary
Reviewers most often flag order accuracy and staff attitude at this branch, with repeated complaints about missing items, including a Just Eat delivery that arrived without a happy meal and no working refund. Several describe rude or dismissive staff, from a manager who refused an extra sauce with a meal to a shift manager accused of denying children toilet access, and one reviewer notes there's no receipt available at the order booths to leave feedback. Delivery driver congestion also draws complaint, with one diner describing a long, frustrating wait on a Sunday evening met with a poor attitude from staff. Against this, a few reviewers single out individual staff members by role, such as a customer experience leader and a crew member, for being welcoming and keeping the restaurant clean, and some call the food good when fresh, noting service as fair. One reviewer also points to a Grand Big Mac that arrived home missing its bacon.
Featured reviews
- Selena A
“I just wanted to say how amazing Christine, the customer experience leader at McDonald’s, was during my visit. She was so welcoming, friendly, and genuinely helpful from the moment I walked in. You don’t often come across customer service like that anymore, and she really made such a positive impression on me. Christine went above and beyond to make sure everything was okay, always with a smile and such a warm attitude. She is an absolute credit to your team and a real asset to McDonald’s. Staff members like her are the reason people come back. Keep up the amazing work, Christine — you truly made my day!”
- Ruqiyo Ahmed
“i have now twice ordered from this mcdonalds trough just eat and on both occasions they have left out a whole happy meal, i tried calling they are extremely rude and useless dont even acknowledge they have made a mistake. Just eat doesent refund anymore i would stay away from this place!!!”
- david parr
“Foods a bit hit and miss.. Great if its fresh. Some really nice staff there kind considering how some people treat the place and the staff”
- Akash M
“The shift manager Abid (confirmed by another employee) was very rude and didnt even allow little children to use toilet. I hope the store manager will take an action. …”
- Kimberley Jayne Morgan
“The atmosphere in this particular branch is rude and overwhelmed with delivery drivers who clearly take priority. On a Sunday evening we waited nearly 30 minutes for food to be meet with a rude …”
Hours
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
Highlights
“Classic, long-running fast-food chain known for its burgers & fries.”
- Serves great coffee
- Popular for popular for breakfast
- Popular for popular for lunch
- Popular for popular for dinner
- Popular for good for solo dining
Amenities
- Has Wi-Fi
- Has wheelchair-accessible car park
- Free of charge street parking
- Has outdoor seating
- Has no-contact delivery
- Offers takeaway
Show more amenities
- Serves dine-in
- Family friendly
- Serves vegetarian dishes
- Casual
- Offers kerbside pickup
- On-site services available
- Dining options· 7
- Serves breakfast
- Serves lunch
- Serves dinner
- Has counter service
- Serves dessert
- Has seating
- Has table service
- Parking· 3
- Free parking lot
- Paid parking lot
- Plenty of parking
- Highlights· 1
- Serves great coffee
- Facilities· 1
- Has toilet
- Accessibility· 3
- Has wheelchair-accessible entrance
- Has wheelchair-accessible seating
- Has wheelchair-accessible toilet
- Family-friendly· 5
- Good for kids
- Good for kids birthday
- Has changing table(s)
- High chairs available
- Has kids' menu
- Service options· 2
- Offers delivery
- Has drive-through
- Offerings· 3
- Serves coffee
- Serves late-night food
- Quick bite
- Popular for· 4
- Popular for breakfast
- Popular for lunch
- Popular for dinner
- Good for solo dining
- Crowd· 1
- Good for groups
Location
How McDonald's compares to nearby fast food
- McDonald's · This shop3.71,890 reviews
Mentioned in reviews: missing items in delivery orders, rude shift managers, delivery drivers prioritized over dine-in
- 119 reviews0.2 mi
Mentioned in reviews: chicken and chips, cheese burgers, wings
- 1,583 reviews4 mi
Mentioned in reviews: doner meat and chips, daddy burger, chips
McDonald's This shop | UK Fried Chicken | Saqib Kebab House | |
|---|---|---|---|
| 3.7(1,890) | 4.3(119) | 4.0(1,583) | |
| Price | £1–10 | £1–10 | £1–10 |
| Distance | — | 0.2 mi | 4 mi |
| Open today |
How this listing is sourced
- Where the data comes from
- Name, address, hours, contact details, amenities, ratings and review counts come from the business's publicly available profile data — not from the owner and not from paid submissions.
- How it stays current
- Listings are re-checked in batches against their public profile, and anything reported as wrong is corrected at the source rather than patched on the page.
- How it is ranked
- Placement is never sold. Every business on the page is ordered and compared using the same public signals, so an owner cannot pay to move up.
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