Ghales

Featured reviews

• E

  Evie Edwards

  ·1 month ago

  “While Ghales' atmosphere is always calm and somewhat pleasant and food and drinks are served to a great standard, I believe that some of the front-of-house staff may have forgotten the importance of good customer service. As someone who works within the hospitality industry and has for some time, ensuring that customers feel welcomed and constantly reassured from the minute they walk through the door to when they leave should be a top priority. While I empathise with the fact that staff may work long hours and feel tired from balancing multiple tasks at once, delivering a smile is the absolute bare minimum a customer should receive in any circumstance. However, on every occasion in which I have visited this café, it has been fairly quiet which has led me to acknowledge that staff do not wish to make an effort to be polite, potentially dissuading customers from visiting again. These sensations of feeling unwelcome, uncomfortable, and disrespected, despite the financial contributions that I have recently paid as a customer, are further amplified by a cold tone of voice and condescending attitude. While this disposition does not border on an unacceptable level, I can clearly understand why some reviews describe how shocking it is to experience such a disregard in comparison to similar local establishments. Of course, excellent food and beverage quality and hygiene standards are crucial but customers should be at the center of everything you do. All in all, I hope that this review serves as a reminder for staff to behave in a way that exudes positive, respectful and attentive energy to all customers instead of making them feel like you want them to leave as soon as they enter. :)”

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• J

  Jodie Bayliss

  ·4 months ago

  “1st time ordering the food was very tasty very hot I enjoyed it only criticism is for the price I would of liked 2 not 1 toast for the eggs and Avocado toast beautiful food so I suppose u get quality you pay higher will order again if u fancy slipping me a extra toast I wont mind 😂”

• J

  Jag Bains

  ·4 months ago

  “Black pudding was over cooked and hard. Bacon was tuff. Eggs were very bellow standard. Yolks were pretty much hard. Egg had some of the whites still runny to top it off there was abit of shell in it. Was very disappointed considering the price. Thanks for responding. Unfortunately you can’t reply only edit so please see below. Yes it’s pretty impressive to have hard yolks yet gloopy egg whites but some how you managed it. I also notice you haven’t addressed the egg shell or over cooked bacon and black pudding. We didn’t complain as wasn’t worth the hassle. Honestly the food was of a similar or less standard as you would expect of a Morrisons caffe which makes sense when you pay £3 for a full English. Highly disappointed.”

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• N

  narinder bhathal

  ·5 months ago

  “Absolutely loved this cafe. The atmosphere was warm and relaxing, the staff were genuinely friendly and attentive, and the food and coffee were both exceptional. Everything was fresh, full of flavour, and beautifully presented. You can really tell a lot of care goes into every detail here. Easily one of the nicest cafes I’ve visited and I’ll definitely be coming back again soon”

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• K

  Kam Kaur

  ·5 months ago

  “It was my first time at Ghales. I was really pleasantly surprised by the quality of the food as I had never been here before. The portion size was generous and the staff were really friendly. There were so many nice cakes to choose from, that I even requested to order all whole cake for my son's birthday party. I might make this place a weekly treat.”

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• B

  Bill Me

  ·9 months ago

  “A very truthful review Its nothing special, but the prices are so expensive. Normal bread, normal sausage normal bacon you get at a cafe down the road for half the price. Staff are not friendly, not nasty or anything, but its not a happy staff atmosphere. Cups , plates left on our table and noone came to clear them up ,even though we stayed for another 20 mins after our food just chatting. Its a nice place for a cafe but itd definitely not worth £7 for a sandwich with a egg. Ive no problem with the place or anything but I will definitely not be back”

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• P

  Paul Lindsey

  ·1 year ago

  “Ordered Eggs Benedict and Full Monty, both were fantastic, hollandaise sauce was lovely, sausages and bacon were banging! Nice flavour to the sausage and thick bacon. Service was spot on, both servers were friendly. Would definitely recommend and well worth the price 👌”

• V

  victoria harper

  ·1 year ago

  “It’s that good that I’ve been twice within a few days…Friday and back again today! Lux cheese on toast is the best I’ve ever tried. Last time I had it with chips which are an unusual shape but cooked to perfection, taste lovely and great for dipping! Today I had it on its own with the sweet chilli sauce dip, as it’s still very filling. Always great service, when going on a one hour lunch break you need to make sure you can get in, order and eat and back to work again on time-the lovely lady even said we can call ahead in future to order to save even more time, although we have found we have ample time on the occasions we have been even with it being busy. Nice place to meet up with friends and catch up over a coffee and cake or lunch.”

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• J

  Jim Haughey

  ·3 years ago

  “Owner is rude & run things cheaply, so you end up with a product that is not worth what you pay, this place used to be great when run as “Latuskes”, now, not so much. Some of the weekday staff are great & very helpful, but the weekend staff are children, I assume so she can pay them a cheaper wage (on the busiest days, someone make it make sense). The portion sizes on the dhal & chickpea curry are appalling so definitely avoid them. When I highlighted the portion size to the owner, she came out and told me about the rising costs of ingredients. The ingredients She’s talking about are lentils & rice, two of the cheapest ingredients you can buy in bulk. There are about 4 mouthfuls of dhal & 3 mouthfuls of rice in the portion size, will be shown in pics but unsure if it will do it justice. There was no apology, nothing customer service oriented or polite at all. She was outright rude & dismissive. She agreed the portion size was small but blamed it on the cost of ingredients. Bare in mind these dishes in question are £9.75, ingredients for this meal cost roughly 75p per portion when made in bulk, so I think it’s more of a cheapness & rudeness issue, rather than the rising cost of lentils. Had multiple issues with this particular owner over the years, all related to being cheap & charging premium prices. Maybe she’d be better suited to a greasy spoons cafeteria (if she could handle lowering the price). I would say avoid this place at all costs, try other establishments like medicine in codsall, gluttons in Tettenhall, or lime tree coffee in Tettenhall - much better service & much more justification for the prices charged.”

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• V

  Vicki Slattery

  ·8 years ago

  “Went here for a Sunday breakfast! Had a soya caramel latte and a veggie breakfast which was adapted. I had avocado, onions and stuffing instead of the non-vegan items. It was a very generous portion! We also ordered tea but didn’t have enough time to drink it before the taxi so they gave us takeaway cups. My mum is Deaf and the waitress knew basic sign language which was great.”

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