Rising Sun

Featured reviews

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  D Taylor

  ·1 month ago

  “On Monday 24th August, my wife & myself visited The Rising Sun for a late afternoon lunch. The place was a little busy, but not packed & there were a few tables with nobody sat at, but with ‘Reserved’ signs on the tables. We were immediately met with a “Can we help you?”, which is a little odd for walking into a public house, normally, you get asked that when at the bar. My wife explained we’d like a table to eat. We were asked “Have you booked?” Which we hadn’t (didn’t realise we had to). We were told, there was one table we could have over there, the lady pointed to a table. She stated, she would be over to clear it up in a sec. That never happened. My wife went up to the bar to place our order, paid £20 with a gift card & the outstanding on her credit card. Thirty minutes go by, still no food arrived. By now we are engaging in small talk with people on the table next to us. They ordered just before us. We mention how long it is taking for the food to arrive. They explained to us that they were told it may take a while for the food to to arrive. We were not told this at all. If we had known it may take this long, we may have gone elsewhere locally. 40 minutes have now gone by & the table next to us, their food arrives. Shortly afterward, so does our order. So we waited just over 40 minutes & I was so disappointed. See photo added for what arrived. Half the plate was empty! The young lad brought the order over, I mentioned that was a long time to wait & I asked him tongue in cheek if that was half a portion of chips? Straight away, he got very defensive & had a bad attitude towards me. He said “You were told it may be a long wait”. We were NOT told this!!! If I was in his position, I would have responded with something like “Sorry you had to wait so long & are disappointed with the order sir”, but no, he asked me what the problem was with the order? (See pic again). With a belligerent tone, he said I can get the manager if you want? To which I said that would be great. The young lad, needs to understand, if a customer has a concern, it’s not them being awkward. It’s just something that needs to be addressed. There will be those that say something & those that say nothing. We all learn in life by mistakes & experiences. A couple of minutes later, over comes the manager. Initially, she had a defensive attitude. I explained about the 40 minute wait & for £13.75, I felt that order was disappointing after waiting so long. She agreed to get some more chips. She then stated to me there was no need to swear at her staff. At no stage did I swear at her staff or in conversation. Now, at this stage, I did raise my voice slightly & asked if anyone around had heard me swear & to let the manager know if I did. At that point, the man on the next table interrupted & backed me up that at no stage did I swear at her staff. Now, I’m presuming the young lad had lied to her making out I swore. Yes, the manager, really softened her tone now, was genuinely apologetic. Appreciated our concern & said she would address it. Which to be fair, she did & a good resolution was the outcome, that myself & my wife were happy with. While we were waiting for our order, we observed, anyone that came into the pub, was asked “May I help you” or something similar. A couple, who came in for a drink with a couple of dogs, were told they could have a small table at the back of the pub. Others were told they didn’t have a table etc. All this despite there being some tables with nobody sat at & ‘Reserved’ signs on them. This pub, is obviously mainly food focused over drinking & in my opinion, is close to excluding those people who want to casually pop in for a drink or a meal spontaneously. I really think the reservation system needs to be scrapped. I’m not saying I won’t pop to this pub again, but never, will I ever pop in spontaneously again.”

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• S

  Stephanie Paveley

  ·1 month ago

  “Great pub in a gorgeous location. We were staying with my in laws and came for an evening meal, it is extremely popular, so I would recommend booking a table if you want a meal. If you're just going for a drink, they provide plastic glasses so you can sit on the riverside on a nice day/evening. We used the Greene King app and I was struggling to get it to work, the staff were so friendly and patient with me! The food was delicious and come fairly quickly considering how busy they were. Would definitely go again and highly recommend 👍🏼”

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• M

  Mark Holloway

  ·2 months ago

  “Oh dear, waited 1hour plus for order and over an hour half for any food, squid starter cooked in old oil yuk! Table booked 7pm meal arrived 9pm, staff very good but really under pressure, give this place a miss unless you just want a drink, but not zero alcohol as they ran out of all low alcohol drinks by 9pm.”

• L

  Lucy Gibson

  ·2 months ago

  “Got the best service by Gary! Friendly and extremely helpful staff, felt welcome even in my cycling gear on a very hot summers day! Definitely a wonderful choice to enjoy some time by the water. 🤍”

• L

  Lynne Soffe

  ·4 months ago

  “Wow, what gorgeous, lovely people. Popped in for a delish latte &struck up a conversation with Gary about issues with my key fob battery. In a flash , new battery produced & the lovely Charlie replaced it for me. Such wonderful people. Taking mum next time for our lunch. Thanks guys.”

• K

  Ken

  ·4 months ago

  “Location and service was excellent. Very friendly staff, thank you 😊. We went for the lunch menu and it was good. My partner had the vegetarian salad with Hallumi which got 5 stars. I had the salmon which was good but a little dry. Overall really good value and thoroughly enjoyed. Sitting by the window on a very sunny afternoon was just perfect.”

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• M

  Mollie Pellatt

  ·4 months ago

  “Visited the Rising Sun this evening and the service was outstanding considering how busy the pub was for the Monday night pub quiz. Lauren was our server and she was very friendly and welcoming and ensured my friend with allergies had everything she needed to make an informed choice. James behind the bar was lovely and the landlord was very funny and delivered an excellent quiz. I ate 3 courses and all were delicious - the burgers are delicious and I’d definitely recommend the sticky toffee for pudding. Thank you Lauren, James and Garry - what a lovely evening we had!”

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• D

  Darren King

  ·4 months ago

  “What a wonderful surprise! River views, amazing service, and a quiz with multiple layers. Eating by the window watching the cruise ships go by is now a core memory!”

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  Philip Owen

  ·5 months ago

  “Great food, drinks , location and staff especially Leah and James. I had the salmon which was excellent washed down by my favourite beer, Estrella Galicia which they have on tap. Will definitely be back.”

• S

  Sam

  ·11 months ago

  “A great experience. Really great food, and outstanding service from the lady that looked after us. Beautiful views across the Hamble, and reasonable prices. Highly recommended, will be visiting again soon!”