Pizza Torino
Quick info
About Pizza Torino
Pizza Torino is a pizza restaurant on Westgate in Otley, taking orders on a walk-in basis. Meals are freshly prepared to order, and the kitchen also runs an online ordering website where customers can place and pay for orders ahead of arrival. This gives diners the option of eating in or arranging their food for pickup without calling ahead. The setup keeps ordering straightforward, whether at the counter or through the site.
Good to know
- ReservationsWalk-in only
- ParkingFree street parking
- Good for kidsKids' menu
- DietaryVegetarian options
Reviews
What reviewers say
Reviewers most often mention late deliveries, rude staff on phone, house kebabs and missing items from order.
What reviewers say
Reviewers most often mention late deliveries, rude staff on phone, house kebabs and missing items from order.
Customer Review Summary
The house kebabs and donner calzone draw the most praise, with reviewers describing the calzone as "hitting the spot" for late-night orders and the garlic sauce and chilli sauce singled out as standout extras. Turkish-style kebabs and generous portions get separate mentions, though one reviewer notes the shop has since been renamed Istanbul Kebab. Set against this is a recurring and serious complaint about delivery: multiple reviewers describe waits stretching well over 45 minutes, food arriving cold with the box left open, and items like a bottle of coke or a full meal missing entirely. Several also report rude or dismissive phone staff when trying to resolve issues, and one calls the food "abysmal" with soggy chips and over-sauced pizzas. One reviewer separately describes the shop itself as needing "a thorough deep clean," citing greasy lights and a sticky floor. On the positive side, one holidaying customer had a missed meal redelivered free of charge to their accommodation.
Customer Review Summary
The house kebabs and donner calzone draw the most praise, with reviewers describing the calzone as "hitting the spot" for late-night orders and the garlic sauce and chilli sauce singled out as standout extras. Turkish-style kebabs and generous portions get separate mentions, though one reviewer notes the shop has since been renamed Istanbul Kebab. Set against this is a recurring and serious complaint about delivery: multiple reviewers describe waits stretching well over 45 minutes, food arriving cold with the box left open, and items like a bottle of coke or a full meal missing entirely. Several also report rude or dismissive phone staff when trying to resolve issues, and one calls the food "abysmal" with soggy chips and over-sauced pizzas. One reviewer separately describes the shop itself as needing "a thorough deep clean," citing greasy lights and a sticky floor. On the positive side, one holidaying customer had a missed meal redelivered free of charge to their accommodation.
Featured reviews
- Google user
“Pizza Torino has seriously gone downhill since changing hands. This used to be a great takeaway and we’ve ordered from here many times over the years, but after this experience, we definitely won’t be returning. Our delivery was over 45 minutes late, and every time we rang, we were told it would be “5 minutes” — only to keep waiting. When the order finally arrived, it was completely wrong, and the quality of the food was honestly terrible. The staff were also extremely rude when we tried to sort the issue out. For the price we paid, to wait all that time and then receive food that we couldn’t even eat is absolutely infuriating. We were told that next time they’d do us a free meal as an apology, but there absolutely will not be a next time. No free meal would make us want to order from here again. Such a shame because this was once a great takeaway. Would not recommend and we’re completely put off for life.”
- Google user
“Failed to deliver our order after accepting it on Feedmeonline. Staff on the phone were rude and clueless. Won't bother ordering from here again.”
- Google user
“I recently visited Pizza Torino, and I have to say I was incredibly disappointed. This is the fourth time this has happened, and despite giving them multiple chances, the food continues to disappoint. Every pizza was drenched in an excessive amount of sauce, overwhelming the flavors and causing the toppings to slide off. To make matters worse, the chips were abysmal—absolutely soggy and unappetizing. The sauce was way too overpowering and really took away from the overall experience. I hope they can improve, but as of now, I won’t be returning.”
- Google user
“Used this place a few times and was normally okay, won’t be using them again. Received a call from delivery driver to say he was outside, went out and he was no where to be seen, rang back then he asks for postcode… how did he get to where he was? Food arrived late, box open so food cold, missed a bottle of coke off the order, rude delivery driver blamed the parking… made no sense. Was told another driver would drop the bottle off but as expected, nothing arrived, avoid this place”
- Google user
“The pizzas we ordered and collected were of a very mediocre standard, the shop had no external sign to indicate if you were in the correct shop, the shop itself where I waited for my phone order was the worst food outlet I have been in, the whole shop wants a thorough deep clean, the electric lights are laden with grease and when walking on the floor of the shop your shoes stuck to the floor covering, there’s a mucky old curtain hung in the rear of the shop that divides the shop collection area from the food preparation area, you need to get your shop cleaned and presentable”
Highlights
“Here at Pizza Torino we are constantly striving to improve our service and quality in order to give our customers the very best experience. As a result, we are finally proud to unveil and introduce our latest improvement, our new online ordering website! You can now relax at home and order your favourite, freshly prepared meals from Pizza Torino, online. You can even pay online!”
- Popular for dinner
- Vegetarian options
Amenities
- Free street parking
- Delivery
- Takeout
- Kids' menu
- Vegetarian options
- Casual
Show more amenities
- Late-night food
- Dessert
- Offerings· 1
- Quick bite
- Dining options· 1
- Dinner
Location
Restaurants near Pizza Torino
- Nam Jai Thai4.81660.2 mi£10–20Vegan optionsVegetarian optionsWheelchair accessible
sharing platter for 2, gai yang chicken thigh, gang panang
- Hooleos4.91835.2 mi awayVegetarian optionsReservations
karaoke nights, passion fruit margarita, chorizo nachos
- 5.3 mi away£20–30Good for kidsReservations
all you can eat tapas, £25 per head value, garlic mushrooms
| Place | Rating | Distance | Price | Mentioned in reviews |
|---|---|---|---|---|
| Pizza TorinoVegetarian options | 3.758 | — | £10–20 | late deliveries, rude staff on phone, house kebabs |
| Nam Jai ThaiVegan options · Vegetarian options · Wheelchair accessible | 4.8166 | 0.2 mi | £10–20 | sharing platter for 2, gai yang chicken thigh, gang panang |
| HooleosVegetarian options · Reservations | 4.9183 | 5.2 mi away | — | karaoke nights, passion fruit margarita, chorizo nachos |
| La Fonda | Spanish Tapas Restaurant & BarGood for kids · Reservations | 4.6363 | 5.3 mi away | £20–30 | all you can eat tapas, £25 per head value, garlic mushrooms |
The 3 nearest restaurants by distance. Ratings, hours and review terms come from public business profiles.
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