The Place to Eat at John Lewis

Featured reviews

• V

  Val Fraser

  ·2 months ago

  “John Lewis Newcastle Sadly I think the revamp of this place has been a grave mistake. The cafe used to run like clockwork, it was always busy and the staff were familiar, friendly and competent. I've tried it twice since it was taken over and the place has been dead. Both times there were no scones due to "supplier issues" and today I had a dry piece of cake and a rather bland coffee. The young staff are pleasant and polite and it's not their fault the produce is substandard or non existent but I'm afraid I'll be going elsewhere from now on, as I suspect a large percentage of the previous regular clients will or have done so already. Shame. If it's not broke, don't fix it!”

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• A

  Andy Hubbard

  ·3 months ago

  “Sadly they dont do meal deals ie sandwich and soup. its all a bit of a messy menu unfortunately was better before this new company took over”

• K

  Kevin Mathews

  ·6 months ago

  “Ordered Mocha and Flat white. Worst Mocha and Fat white we've ever had. Not again!”

• R

  Raya Al hasan

  ·7 months ago

  “As a first-time customer, the ordering process was confusing, with multiple tills and no clear guidance. When I went to the wrong till to order a coffee, I was abruptly told to move to another one and made to feel uncomfortable in the process. The staff member taking my order was rude and unprofessional. Everyone has difficult days, but that doesn’t excuse poor attitude, especially in customer service. You are in the wrong job indeed. Basic politeness and clear communication should be standard.”

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• A

  AE55

  ·8 months ago

  “The service was very poor, and the female server treating us was obvious discrimination. I requested the plate before another customer, but she gave it to the person ahead of me instead.”

• S

  Syed Ahmed

  ·9 months ago

  “Was quite difficult to order. Got a fish and chips which was standard. Food was quite highly priced for what I got. The chai latte wasn’t nice also”

• A

  Alex

  ·10 months ago

  “Don’t come here at Christmas! Can’t get a seat because half the restaurant is blocked off because of some santa event. Woman with a disgusting attitude told us to go away and gave us a look like we were thick when trying to get a seat.”

• N

  Nikki Codd

  ·1 year ago

  “Higher expectations for this cafe but we were dismally disappointed. Don't know why I eat in these places as no menus on tables to look at first. Unsure which counter to start at (first time here) or which end to queue, I wasn't the only one. Looked at the sandwich menu but could only see a few tuna and cucumber or egg baguettes. I asked the staff member how I could order one of the other baguettes on the menu and he said that's all that they had....on a Monday at 11.45am! Why display a menu with several choices if you can only provide 2?! I asked for 2 lots of chips but only received 1...not sure if I was charged for 2 as didn't bother with a receipt. Baguettes were mediocre, fresh but the tuna and cucumber had a vinegar taste to it. Chips were ok. Only good thing was that the male staff member was polite and tried to be as helpful as he could buy offering me glasses and ice and informing me where the condiments were. This is definitely NOT the place to eat. Try harder John Lewis, great store but the cafe doesn't compare!”

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• I

  Ivor Pegington

  ·1 year ago

  “Went today for a very simple order of a bacon and egg sandwich. After over 30 minutes of waiting nothing had arrived. Went and asked but it was clear it hadn't been started and could be another 30 minutes. The staff were obviously flustered and struggling with the pace and volume of orders. However, there appeared to be enough staff, but obviously there's something needed to better organise the operation. Very disappointed I had to leave so cancelled my order.”

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• Z

  Zoey

  ·1 year ago

  “Tasteless, rice was okay but katsu curry was just plain and fish was just not that nice. Very average. Not many customer”