Florentine Restaurant & Bar

Featured reviews

• G

  Google user

  ·4 weeks ago

  “Unfortunately, my experience at Florentine was disappointing, particularly because of the lack of support and professionalism I witnessed from the management team. When I first arrived, I was left waiting at the entrance to be seated. A lady in a suit, who I assumed was a manager or supervisor, clearly saw me waiting but instead of coming over to greet or seat me, she remained inside the restaurant looking over and waited for one of the waiters to eventually come and assist me. As a guest, this immediately gave a poor first impression. As the restaurant became busier, things became even more concerning. The young waitress serving me was genuinely lovely, friendly and clearly working extremely hard. However, it was obvious that she had far too much to deal with and very little support. Despite being under pressure, she remained polite and professional throughout, and I genuinely cannot fault her service. What shocked me was seeing the lady in the suit later return with what appeared to be another supervisor. They could clearly see how busy the restaurant had become and how much pressure the waitress was under. They walked around the restaurant, observed what was happening and then left her to continue dealing with everything. It was uncomfortable to watch as a customer. When guests can visibly notice that a member of staff is overwhelmed and unsupported, there is clearly an issue behind the scenes. Management should be stepping in and supporting their team during busy periods, not simply observing them struggle. The waitress deserves recognition because she handled a difficult situation extremely well. Unfortunately, the lack of visible leadership and support negatively affected the overall guest experience and completely changed my impression of the restaurant. A good restaurant isn’t just about the food — the way staff are supported and managed is something customers notice too. Based on what I witnessed, this is an area Florentine seriously needs to improve.”

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• G

  Google user

  ·4 months ago

  “Very nice hidden gem. Fully AC when needed while 34C outside. Proper dine in experience. All went as it supposed to (perhaps sparkling water came bit late when requested as first thing at the table as we were thirsty). Other than that cider was beautiful and pizzas were fabulous! Highly recommended!”

• G

  Google user

  ·5 months ago

  “This is a Margarita pizza. It came with a 1 inch mozzarella ball in the middle. Base I would say was bought in. Taste was bland! And it cost £16.00 Save your money go somewhere else.”

• G

  Google user

  ·6 months ago

  “Visited this lovey establishment on Saturday afternoon. The bar and kitchen took awfully long to provide what I had ordered but my lovely server Libby profusely apologised, and insured all she could do for me was done to perfection. Service was amazing due to Libby even as I saw what I think was her manager, lounging around. Food was decently priced and well portioned for a restaurant in this location. If it wasn’t for the warm service provided I wouldn’t consider revisiting.”

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• G

  Google user

  ·6 months ago

  “Came in later in the evening with my family after a long day of exploring London. We were tired and it since it was located in the hotel we figured it would save us the trouble of having to find somewhere family friendly later at night. My wife and I each had Margarita pizza's and my son had fish and chips. The pizza's were awful. They lacked flavour and ingredients. It was basically just a plain cheese pizza. The service was also quite slow. We had to remind the server several times to bring us a bill and then eventually just found the manager and asked him to bring it to us. It was our first and last visit to this restaurant during our week long stay.”

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• G

  Google user

  ·8 months ago

  “I think we went at the wrong time of day - we were booked in for lunch at 3pm and we were the only ones in there. They didn't have the wine we wanted, and they insisted we a bottle instead of a carafe, which I don't quite understand. The food came too quickly (about 5 minutes aftdr we ordered), but that'll be because we were the only ones there. I would imagine the atmosphere would be better for an evening meal. However, the food was very nice, especially the gnocchi, but not nice enough to justify the hefty price.”

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• G

  Google user

  ·1 year ago

  “For the price, you would expect great things. However, £20 for mediocre tagliatelle and £18 for would could only be described as tescos own tomato pasta sauce.. we were left disappointed and still hungry. Staff were very attentive and polite.”

• G

  Google user

  ·1 year ago

  “I must give it 3 stars .....food was delicious basically breakfast items... I ate poached eggs with avocado on bread that looked very good and tasty... One of my most favorite items is pizza here....full backed and cheesy with some ketchups... Burger is the next unique one for the first timers... because it's very big not for a single person... Overall good food but a little bit costly and i think the staff behaves awkwardly sometimes... They must learn how to serve with kindness...”

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• G

  Google user

  ·2 years ago

  “Visited here on Christmas Day for dinner. Really nice restaurant based in the park plaza Waterloo hotel. For starters I had the garlic bread which was really nice and I had the chicken skewers, unfortunately they were under cooked, and you could still see the pink in the chicken. The sea bass was really nice and the steak was good too. The service was really slow, and all our food did not come out at the same time. My sister ordered a steak and chips and the chips arrived when she had finished her steak. Maybe as it was Christmas the staff were rushed off their feet so could not deliver a great service. Really nice hotel and would definitely visit again maybe at a less busier time.”

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• G

  Google user

  ·7 years ago

  “I was invited to a birthday lunch and I was amazed by the atmosphere, the food, and the service. we ordered 2 salads and the biggest burger in London which came with a candle and we sang "happy birthday" to our friend. This is a massive piece of culinary excellence. 6 of us couldn't manage it. Barry was the person looking after us and he did way better than the average service you usually get at a restaurant from this category. Very polite and friendly. Attentive and helpful. Definitely recommend”

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