KFC Colliers Wood - Chapter Way
Quick info
About KFC Colliers Wood - Chapter Way
On Chapter Way in Colliers Wood, KFC serves 100% halal food across its fried chicken, buckets, and combo meal menu. Orders can be placed at the kiosks inside, at the counter, through the drive thru, or via the app, and table service is offered on request for those who sit in. It opens daily on a walk-in basis, with no reservations taken. Wait times are reported at busier periods, and the drive-in queue is prioritised over dine-in orders. Free parking is available for a limited time, worth checking on arrival. The format covers both quick collection and eating in, giving customers a choice between ordering from a kiosk or heading straight through the drive thru lane.
Good to know
- ReservationsWalk-in only
- ParkingFree of charge street parking · Free parking lot · On-site parking
- AccessibilityHas wheelchair-accessible car park · Has wheelchair-accessible entrance · Has wheelchair-accessible seating
- Good for kidsGood for kids · High chairs available · Has kids' menu
- DietaryServes vegan dishes · Serves vegetarian dishes
Reviews
What reviewers say
Reviewers most often mention drive-thru ordering queue, incorrect or missing order items, sticky floors and smelly toilets and halal food options.
What reviewers say
Reviewers most often mention drive-thru ordering queue, incorrect or missing order items, sticky floors and smelly toilets and halal food options.
Customer Review Summary
Service speed dominates the feedback for this drive-through KFC, with several diners describing long waits, from a twenty-minute delay after ordering to a customer left unacknowledged multiple times while asking for two-piece chicken. Staff attitude comes up repeatedly too, with mentions of rude or unhelpful behavior and one account of a manager staying on his phone during a customer query, though other reviewers single out individual staff members by name for being friendly and accommodating. Order accuracy is a recurring complaint, including a bucket shorted on wings and legs and a drive-through order missing a paid-for Pepsi with no answer when the restaurant was called afterward. Cleanliness draws criticism as well, with sticky floors and a smelly toilet noted. Despite this, several reviewers call the food fresh, hot, and halal, and describe the drive-through and kiosk ordering as convenient when the queue is short, with one reviewer noting nearby parking is free for two hours.
Customer Review Summary
Service speed dominates the feedback for this drive-through KFC, with several diners describing long waits, from a twenty-minute delay after ordering to a customer left unacknowledged multiple times while asking for two-piece chicken. Staff attitude comes up repeatedly too, with mentions of rude or unhelpful behavior and one account of a manager staying on his phone during a customer query, though other reviewers single out individual staff members by name for being friendly and accommodating. Order accuracy is a recurring complaint, including a bucket shorted on wings and legs and a drive-through order missing a paid-for Pepsi with no answer when the restaurant was called afterward. Cleanliness draws criticism as well, with sticky floors and a smelly toilet noted. Despite this, several reviewers call the food fresh, hot, and halal, and describe the drive-through and kiosk ordering as convenient when the queue is short, with one reviewer noting nearby parking is free for two hours.
Featured reviews
- Ashley
“Clean your tables and the floor more regularly, place is dirty and floors are sticky!!! Plus toilet is really smelly, as soon as you come in the door you can smell the toilets!!!!! Please provide salt and pepper for customer's choice, and give us more regular drink choices (please don't dictate to us what we eat, we don't want zero sugar stuff).”
- Kerrie Sanders
“Very slow service from most of the staff Mary who was excellent was packing the orders by herself while other members of staff were faffing around taking photos of another staff member holding a t shirt Mary had asked for 2 piece chicken about 10 times before she was acknowledge by the kitchen staff. Manager was quite rude while someone was asking him a question about thier order he continued to be on his phone.”
- Prashanthy Sivarajah
“I ordered the Wicked Bucket (20.99) with Pepsi through the KFC drive-through. I was charged for the Pepsi, but it was missing from my order. After I got home, I tried calling the restaurant several times, but no one answered the …”
- Omar Daoud
“A guy called Ridoy was very helpful and kind. Would come back. Lovely customer service”
- David H
“I think this is probably one of the best KFCs in South London. They've been consistent as many times as I've visited. Friendly customer service, especially by Kirupa. She's always smiling, and genuinely cares about the customer's request. …”
Hours
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
Highlights
“Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.”
- Popular for popular for lunch
- Popular for popular for dinner
- Popular for good for solo dining
Amenities
- Has Wi-Fi
- Has wheelchair-accessible car park
- Free of charge street parking
- Has outdoor seating
- Has no-contact delivery
- Offers takeaway
Show more amenities
- Serves dine-in
- Family friendly
- Serves vegan dishes
- Casual
- On-site services available
- Serves coffee
- Dining options· 6
- Serves lunch
- Serves dinner
- Has catering
- Has counter service
- Serves dessert
- Has seating
- Family-friendly· 3
- Good for kids
- High chairs available
- Has kids' menu
- Facilities· 1
- Has toilet
- Accessibility· 3
- Has wheelchair-accessible entrance
- Has wheelchair-accessible seating
- Has wheelchair-accessible toilet
- Parking· 5
- Free parking lot
- On-site parking
- Paid parking lot
- Paid street parking
- Plenty of parking
- Service options· 2
- Offers delivery
- Has drive-through
- Offerings· 3
- Serves late-night food
- Quick bite
- Serves vegetarian dishes
- Popular for· 3
- Popular for lunch
- Popular for dinner
- Good for solo dining
- Crowd· 1
- Good for groups
Location
Fast Food near KFC Colliers Wood - Chapter Way
- 5.3 mi away£1–10
hot fresh chicken, kfc wings
- 7.3 mi away
kebabs, salad doner box, chicken doner wrap
- Taco Bell3.79888.6 mi away£10–20
friendly counter staff, wrong protein in order, chicken burrito
| Place | Rating | Distance | Price | Mentioned in reviews |
|---|---|---|---|---|
| KFC Colliers Wood - Chapter Way | 3.92,918 | — | £10–20 | drive-thru ordering queue, incorrect or missing order items, sticky floors and smelly toilets |
| KFC Croydon - Lower Addiscombe Road | 3.4752 | 5.3 mi away | £1–10 | hot fresh chicken, kfc wings |
| Checkpoint German Doner and Fries | 4.7701 | 7.3 mi away | — | kebabs, salad doner box, chicken doner wrap |
| Taco Bell | 3.7988 | 8.6 mi away | £10–20 | friendly counter staff, wrong protein in order, chicken burrito |
The 3 nearest fast food by distance. Ratings, hours and review terms come from public business profiles.
