KFC London - Leicester Square

Featured reviews

• G

  Google user

  ·2 months ago

  “Closed, humid, and hot environment. Decent food, terrible service: I ordered a large menu and got the chips from the regular menu in a large menu bag.”

• G

  Google user

  ·2 months ago

  “All I can say is I’ve been here a few times, and on this occasion it was somewhere between okay and borderline terrible. Look, I think the perception of KFC has deteriorated over the years that’s no lie — and today’s experience goes a long way to explaining why. (Food) Overall it’s edible, but it’s not memorable. In fact it’s pretty much the opposite the quicker I can down it or bin it, the better it feels. Today I went for one of the newer menu items: the Naan chicken sandwich, tandoori loaded fries, and one piece of chicken with regular gravy. Things that were acceptable in the order: 1. Naan sandwich 2. Tandoori loaded fries (didn’t finish them because they were a bit dry, but the sauce on them was nice) 3. Gravy Things that were underwhelming: 1. The piece of chicken, the first one I was given was so small it was a joke, so I took it back to the counter and got it swapped. The second piece was a bit better but still nothing memorable. 2. The chocolate shake not nice whatsoever. Tasted very artificial. 3. The fries as much as I liked the sauce, once I’d eaten the nuggets/popcorn chicken and cleared the sauce they were extremely dry, so I binned the rest. For the food I think 2.8, rounded up to 3 out of 5 is reasonable. (Service) I’ll give service a 3 out of 5. The guy reading out the order numbers was good. When I took the chicken back it was swapped straight away, and the time it took them to make the order was alright. It’s not restaurant-standard service though, so rating it any higher than 3 is hard. No one brought me my order, and they forgot to put napkins in the bag that has to take a point away. (Value) When the food isn’t up to standard after paying £17.87, you have to be real about it. Was it good value for money? Long and short answer is no. Just down the way you’ve got Slim’s Chicken okay, you might pay £5 or £6 more, but the quality is much, much better. There are definitely better and cheaper places than KFC. KFC is a quick and simple solution, like McDonald’s or Burger King, you know what you’re getting but as value goes there is no value. I’m struggling to give it more than a 2 out of 5. Total score: 7.8 out of 15 Average score: 2.6 > rounded to 3 stars (3/5)”

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• G

  Google user

  ·4 months ago

  “Had a great experience at KFC Leicester Square. The location is perfect in the heart of London, making it a convenient stop while exploring the city. The food was served hot and fresh, and the staff were friendly and efficient despite the busy atmosphere. The restaurant handled the crowd well, and the overall service was quick. A great place to grab a tasty meal, especially after a day of sightseeing around Leicester Square. Would definitely visit again!”

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• G

  Google user

  ·4 months ago

  “Had a great experience at KFC today. The food was fresh, hot, and delicious, and the service was excellent. A special thanks to Babita for presenting and serving the food so nicely. She was polite, friendly, and made the dining experience even more enjoyable. Overall, a wonderful visit, and I look forward to coming back again. Highly recommended! ⭐⭐⭐⭐⭐”

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• G

  Google user

  ·4 months ago

  “Absolutely loved this place! The food was amazing, portions were generous, and the service was top-notch. The staff made us feel welcome from the moment we arrived. A perfect spot for family and friends. Looking forward to coming back soon!””

• G

  Google user

  ·5 months ago

  “I came into the store last week with my autistic son . He was feeling very out of place so he was causing chaos and laying on the floor , he is very tall so he was blocking the pathway along the kiosk . All the other staff simply didn’t mind him or me while I was struggling to get him up from the floor except a girl I believe her name was Britney( I have completely forgot forgive me ). She spoke to my son in such a calm and patient manner and was able to get him up from the floor and get him to sit at a table . I know this has nothing to do with kfc or their food but I just wanted to give praise to her . Her customer service skills are above and beyond she deserves some recognition. I also saw her helping other people she is very attentive and patient. Great customer service can really make or break an experience.”

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• G

  Google user

  ·6 months ago

  “Was gonna give this one star for service because of how bad the people behind the bar are. Until the security guard made it marginally better. Should’ve looked at the reviews first. KFC is going so down hill vs alternatives like slim chickens. RIP”

• G

  Google user

  ·8 months ago

  “The security were afraid to admit their wrong doings including my purchase of a full “eat-in” meal which they failed ti specify upon entry was not an option. Subsequently i had to endure a horrible partial meal or what was left after my journey home. The security laughed in my face upon my order, i do not believe this is how you expect customers to be treated”

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• G

  Google user

  ·10 months ago

  “Good staffs wonderful smile. I think they had issue with toilet recently but they are open now, fully functional on upstairs lobby. They have a massive 75 seated upstairs lobby and ground floor with 20 people capacity. Quick service as well. Mainly they opens at 10:00 am in the morning till 03:00 am next day on a daily basis.”

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• G

  Google user

  ·1 year ago

  “I found this restaurant a busy place. This restaurant is two stories upstair with staircase. However being a busy place its toilets are untidy, drinks is not cold even they don’t have extra ice option, chicken pieces are small.”