McDonald's

Featured reviews

• M

  Marc Stephen

  ·2 months ago

  “Zero customer service skills displayed by any of the colleagues serving. An older female (with a white supervisor shirt and a face that looked like it was swollen and stung by a bumble bee) was in the kitchen area and it seemed like she annoyed some people there, she walked away and then one of the colleagues deleted all the orders off the screen and confused everyone. My order was lost, when I asked for help I was ignored several times, eventually a colleague looked at my order slip, no interaction, or anything. Went to the back got my items and handed them over. There was no apology, thank you or goodbye offered. The service there is absolutely the worst I've experienced in any McDonalds I've gone to.”

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• J

  Jyo S

  ·3 months ago

  “I visited this McDonald’s on 22 June at around 1:50pm. McDonald’s Leicester Square (near IMAX) A staff member (Sisira) approached me and asked if I would complete a customer survey in exchange for a complimentary item. I agreed. She said I could choose either an ice cream or a limited drink, and I requested a lemonade-style iced drink, which she confirmed would be fine. However, instead of allowing me to complete the survey myself, she took my personal phone and entered everything on my behalf. She used a receipt with a code and completed the survey using that, marking all responses as “very satisfied” without me actually answering the questions. I was not in control of my phone during this process, which made it feel inappropriate. I felt a bit hesitant to refuse at the time, which is something I acknowledge I should have been more firm about. I initially assumed it was a standard process, as I have generally had good experiences with McDonald’s before. Afterwards, I was given a Coca-Cola with ice, which was not what I had requested. When I raised this, the manager (Isabella) said only certain items such as ice cream or limited drinks were available, which was not clearly communicated at the beginning. My main concern is that I did not genuinely complete the review myself, as my phone was being handled by staff, and the responses were entered on my behalf. Even though I understand I could have stopped it, I felt uncomfortable and unsure in the moment. Overall, while I do not have an issue with the food or McDonald’s generally, the way the situation was handled felt rushed and the response from staff was quite abrupt and unhelpful. Pls see the CCTV At that time near the entrance where a staff member took my phone for Review”

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• L

  Last Mirror

  ·3 months ago

  “The iced mango drink was absolutely perfect, especially on a warm evening. Sitting outside with a view over Leicester Square made the whole experience even better. Great atmosphere, friendly service, and definitely one of the best McDonald’s locations in London!”

• H

  Harj Sidhu

  ·4 months ago

  “Considering this Maccy D's is in the centre of a tourist hot-spot and is always packed to the rim with customers, the food is served surprisingly fast. I ordered a single meal during my lunch break on a weekday (between 1pm-2pm) and didn't have to wait very long for my order and I even got a seat to sit and eat my meal. If you don't mind the rush and a packed atmosphere then this is a Maccy D's like any other.”

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• M

  Miriam Sester Retorta

  ·4 months ago

  “There are few tables so we went downstairs where there were more tables available. However, the volume of the background music was extremely high. I kindly asked a collaborator to turn it down a bit. He consulted the manager who said a sonorous NO. Wish this manager worked here all day. So, won’t ever com back.”

• I

  Ilaria Gandini

  ·5 months ago

  “Extremely disappointed. Placed order online via McDonald's app. It is quicker they are saying to you. My order was ready on the app and it took 10 minutes more to be actually ready. No fries, no napkins, no straw. Had to ask for cup holder. I walked out in rush to go back to the office and only there I realised about all the stuff missing. Tried to raise a complain on the app, but can't. On the app you don't get a receipt and the complaint can only be logged with a receipt number. So much for loyal members...”

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• H

  Hazel Bai

  ·5 months ago

  “The service was very good and the restaurant was clean and well-maintained. Unfortunately, the food was a little cold when it arrived, which was slightly disappointing. Overall, still a pleasant experience.”

• S

  S S Vaz

  ·6 months ago

  “I had a small issue during my visit when a drink was accidentally spilled, but I really appreciated how the staff handled it. They were quick to respond, apologetic, and kindly offered me a free tea as a gesture of goodwill. It’s always nice to see a place take customer service seriously and turn an inconvenience into a positive experience. Thank you for the thoughtful service—I’ll definitely be back!”

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• А

  Амалія Сербін

  ·9 months ago

  “In the morning I ordered porridge. I received a cold, incomprehensible mass. I asked to replace it with a quality dish. I waited another 15 minutes because they forgot about me, only to receive warm porridge in a dirty glass and with even worse honey. It feels like my dish was thrown away somewhere. I didn't eat it. It was too disgusting.”

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• B

  Bahman Gilemard

  ·1 year ago

  “I ordered the grilled chicken salad for the first time today — I usually get the grilled chicken sandwich, which has always been good. But this time I was really disappointed. The salad had just two tiny pieces of chicken, each no bigger than a finger. And this is supposed to be the high protein option on the menu? For £3.20, I expected much more. This portion didn’t even feel like 30 grams. It honestly felt like a mistake, but when this kind of thing happens, it makes you lose trust. I really hope you review your portion sizes and make sure customers actually get what they’re promised. This was really a let-down.”

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