High Orchard

Featured reviews

• K

  Katie-May Cuffe

  ·1 month ago

  “Having eaten here many, many times, we were so very disappointed with tonight's meal. Especially as it was for an occasion. Waiting over an hour for food, for it to then come out wrong - 7/10 meals incorrect, 1 going back multiple times. Most of the front of house staff and servers were lovely (the only reason this achieves a star), accommodating, apologetic and not at fault. The manager was politely requested to attend and declined to come out, sending a server in their place to say (paraphrased) that an apology was all that would be given ... just not by themselves. The food issues were bad in and of themselves, but the poor management and customer service was far worse.”

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• L

  Luke Wilson

  ·1 month ago

  “One person almost finished their food before the other two got their meals, despite having to go to the bar to ask for cutlery (not sure how you're supposed to eat a prawn cocktail without cutlery). Went to ask about the other orders, and we were ensured that it was coming. Clearly they had been forgotten about. When they finally arrived (35-40 minutes after ordering) the cauliflower wings were almost black, I presume they'd been cooked then re-fried when everything else was finally ready. They had been absolutely drowned in sauce as if to try to hide how bad they looked. We also had to ask for cutlery! Veggie burger was absolutely tasteless, I was actually impressed how they'd managed to make it taste of so little. Cauliflower wings tasted burnt, and they were chewy inside. Some of the staff were very nice and pleasant, some seemed like they didn't want to be there at all. There was a party of some description on, and there were children running around all over the pub. Eventually it seemed that one of the staff members had gone to speak to the parents. They stopped running about for about 10 minutes before starting again. The drinks menu is just strange, it's like an add-on menu that's only there to show cocktails and shots, but as far as I could see that was it. No beers listed, no ciders, wine on a separate menu. It said you could order from your table, but the space where there was supposed to be a QR code... There just wasn't. And our table didn't have a number on it anyway so no way we could have ordered at the table even if we wanted to. It was all reasonablly priced, especially some of the wines. But I couldn't recommend the place to anyone. Genuinely couldn't wait to get out of there cause the kids running about were giving me a headache.”

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• W

  Wanda Doody

  ·2 months ago

  “Friendly service, very good food and good value, lovely atmosphere. Great place to eat. Would recommend to all my friends and family.”

• T

  Tina P

  ·2 months ago

  “Had the American steak upgraded to sirloin. It came well done not medium rare as ordered (too hungry to make a fuss). We also had tikka masala (it comes frozen, so can’t go wrong with it). The food was hot and tasty. Dirty, sticky tables, stained walls, cobwebs hanging off the ceiling and dirty, full of bugs lamp shades. I mean, come on guys! You can do better!”

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• A

  Alex Shapley

  ·2 months ago

  “Food was very good quality for the price. Atmosphere was pleasant - service/friendliness was superb. Very attentive re: people with allergies (me!) and also a disabled friendly establishment (me too!). Free parking and easy access. WILL RETURN! I'd give a proper shout-out to the two young ladies who served us (behind the bar, brought out the food) but they seemed a little shy of having their names in a Google Review... but super friendly and helpful, so thanks again...”

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• S

  Sharon Ellmore

  ·9 months ago

  “Had not been here prior to today but chose this venue for a family meal to celebrate a birthday. And very pleased that we did! Superb service, friendly and helpful staff and the food was excellent! Thank you for a lovely visit.”

• R

  Redford Elton

  ·1 year ago

  “I booked a table a week prior as I knew this would be a great carvery for my friends and I as they came to Gloucester for a golf tournament. It did not disappoint, smiles, empty plates and happy customers. Only shame was it was a very quiet time in the pub but cannot knock the pub for that. Excellent service.”

• S

  Sarah Wyer

  ·1 year ago

  “Absolutely fantastic carvery! Super chef … One of the best I’ve had with the most amazing red cabbage, cauliflower cheese, Roasted carrots with maple syrup… Best gravy and wonderful flavour pork and beef. Will definitely be back. A medium plate for under a tenner on a Wednesday….”

• J

  Jules M

  ·1 year ago

  “Fabulous service from the staff. They were helpful, friendly and polite and made our visit much more enjoyable. Food was fine. No issues at all. My cousin loved her desert especially. They were able to ensure her meal and desert were Dairy free, so that was brilliant. It was mid afternoon, so a bit quieter and the other guests sitting nearby were all friendly too, which was lovely.”

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• L

  Lilly Lilly

  ·2 years ago

  “Came tonight for food with our children. Food was lovely!!! Welcoming lady at the bar very polite also the girl who took out order for drinks at the bar. The food came out all together, hot and well presented. A chap came over to check if we were happy with the food and he was very pleasant with a smile. Thank you guys for a great meal!!!”

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