Spring Tavern Ewell

Featured reviews

• G

  Google user

  ·2 months ago

  “We had a booking for four people at 8:45 PM on Sunday, 12 July. We placed our order at 8:53 PM, ordering two Sunday Roast Dinners for Two. When our food arrived, only one platter was brought to the table. We immediately informed our server that we had ordered two. He told us he would speak to the kitchen and have the second one prepared. While waiting, the four of us shared the first platter so the food wouldn’t go cold. After some time, the server returned and told us that the kitchen would not prepare the second roast because we had “ordered too late,” implying that it was our fault. This was extremely disappointing, especially considering that the mistake was not ours—we ordered two platters, but only one was brought to our table. We are regular customers and visit this restaurant frequently. We have always enjoyed our experience here, which is why this was so disappointing. What upset us the most was not only the mistake itself, but the complete lack of apology or accountability. No one acknowledged that the order had been served incorrectly, and there was no attempt to resolve the situation in a professional manner. The last booking time at the restaurant is 9:00 PM, and our reservation was at 8:45 PM, so it makes no sense to suggest that we were too late. Even if there had been an issue with the kitchen closing, a sincere apology, a reasonable explanation, or some gesture of goodwill would have been appreciated. Unfortunately, the way this situation was handled fell well below the standard we have come to expect from this restaurant. We hope management takes this feedback seriously so that other loyal customers do not have the same experience.”

• G

  Google user

  ·2 months ago

  “Unfortunately, we had a very disappointing experience during our recent visit. My friends and I booked a table for a Sunday roast at 8:45 pm and arrived at approximately 8:52 pm, which was still within the 15-minute grace period stated by the restaurant. From the beginning, the service was not up to standard. We had to choose our own table, which had not been cleared from the previous customers, and the member of staff did not offer to clean it before seating us. He also appeared uncertain and inexperienced throughout the service. When taking our order, he repeated it back as two roast dinners for two people. However, only one roast dinner was brought to the table. After we pointed out the mistake, he spoke with the kitchen/manager and later informed us that the kitchen had already closed and that they were unable to prepare the second meal, claiming that we had arrived 15 minutes late. This was particularly frustrating, as we had arrived within the allowed grace period, and the issue resulted from the order being taken incorrectly rather than from our arrival time. We jokingly suggested that a discount would be appropriate given that the mistake was not ours. However, when we received the bill, no discount had been applied. When we queried this, the conversation became rather uncomfortable. No apology was offered, and we were repeatedly told that we had to pay in full because we had arrived “15 minutes late.” This also raises some confusion regarding the restaurant’s booking policy. The online booking system still allows reservations for 9:00 pm, yet we were told that the kitchen closes at 9:00 pm. If that is the case, it seems misleading to continue accepting bookings at that time. Overall, this experience was very disappointing, especially as we have been regular customers and had always enjoyed visiting in the past. A sincere apology and better handling of the situation would have made a significant difference.”

• G

  Google user

  ·2 months ago

  “Popped in here for a drink. Really reasonably priced. Lovely staff member who served us. (Thursday 30th July at 5pm ish.) Cosy seating inside and out. Will definitely come back.”

• G

  Google user

  ·2 months ago

  “Georgia was wonderful! She was such a bright soul with a very helpful demeanor. She made some wonderful recommendations about the food and she was spot on with the bangers and mash. Thank you for such a great time”

• G

  Google user

  ·3 months ago

  “We are on the hunt for the best roast dinner around London. So far this is at the bottom of the pile. Ordered lamb and pork. Lamb fat needs rendering down, and the cut was not great a lot of fat and i left half the lamb behind. Pork was okay but underseasoned. Yorkshires were tough and dry. I love potatoes and will almost always finish it even if it's not great but these potatoes can be made into stabvests; it can't be cut through due to how to was prepared. vegetables boiled but under seasoned and under cook. Do not recommend.”

• G

  Google user

  ·3 months ago

  “Worst experience I’ve ever had. I’ve been to the Spring Tavern a few times and always been pleased with the service and food. However this time it was of poor standard all round. First of all, when we arrived, we had to wait for almost 10 mins to be seated and the restaurant was empty. We literally had to call. There were staff sitting around having their lunch and all they had to do was to acknowledge and reassure us that we will be attended to soon. Such poor service and aloofness. Then we waited for another 15 mins before anyone came around to take our order. Then another 45 mins for our food. Appalling. We brought our mother who is wheelchair bound and has been so unwell for months. This is the first time she’s been out of the house in 6 months but unfortunately, it was an awful experience. To make matters worse, another table got seen and served before we did. The food was nothing to write home about and not worth the money paid.”

• G

  Google user

  ·1 year ago

  “Me and my partner were served by Megan who was lovely and very friendly! We enjoyed our lunch today! We tried out the new menu and the fish cakes we really nice. Will definitely be returning 😋”

• G

  Google user

  ·1 year ago

  “Tremendous! We've been to The Spring Tavern many times over the last 15 years, and today, by far, was the best visit for food. Previously we've had minor niggles but boy, oh boy, this was superb from the time we walked in and were greeted to having a main course to salivating at the puddings. Natasha looked after us, very attentive but not intrusive, you never felt you'd been missed or waiting for service. Every dish was perfect, this included 2 fantastic pizzas, a huge & succulent 'dirty' burger and the most indulgent steak & Malbec pie. We thought these dishes were good but the puddings were all top draw, especially the Chocolate bomb & the Sicilian lemon tart. With various alcoholic drinks the bill was £154 which we were happy to pay for such good fare, and it was nice to see, that a tip was your choice and not added automatically. Overall, this was a faultless meal and we most certainly will be back.”

• G

  Google user

  ·2 years ago

  “The service was nice and quick. The front of house was very welcoming. There was a small gap between starters and mains so we had a larger gap between mains and dessert. All the martinis were delicious and there was a large choice of alcohols as well as a large wine menu. There was not a specific vegetarian menu but all the options were available.”

• G

  Google user

  ·3 years ago

  “Lovely place with aesthetically pleasing entrance. Classy with nice touches. Staff are lovely. Sunday roast lunch was nice, could have done with more flavour than it would have been full stars.”