Costa

Featured reviews

• T

  Trudie Aitken

  ·5 months ago

  “Rated 1 star for atmosphere because I thought the way the senior person in charge communicated with the young workers disgusting. I would go so far to say bullying behaviour. She was on a power trip. I know the staff turnover in this store is high and there are previous reviews that staff look miserable. I'm not surprised. I would be too if I worked for this woman. It's managers like this that can ruin a young persons confidence. I would not let my kids work in this store if she was in charge. We should be building confidence in our young people not knocking the confidence out of them! I've noticed this a few times now in this Costa store. It needs addressed.”

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• S

  Sarah McFadyen

  ·5 months ago

  “Very pleasant atmosphere. Staff were polite. Minimal interaction required as no problems needing dealt with. Disappointed though as I came here to study for a few hours prior to an engagement in the area and found the WiFi to be absolutely appalling and the mobile signal to be worse. I haven’t experienced this from a Costa before. So very nice for a social visit, not suitable for work / study if needing WiFi.”

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• N

  Nigel Benson

  ·5 months ago

  “It's a Costa so you know what you're getting. It was clean, tidy, spacious, fresh and I would certainly use it again. The staff were a mixture of very nice but one or two were at best disinterested and frowning, particularly the young lady with shoulder-length dark hair. But I would return. The toilet I used was very clean.”

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• J

  Jordan

  ·6 months ago

  “Staff were all stood with blank or miffed off faces. Quite the hostile environment was very obvious staff didnt want to be there only one had bare minimum manners”

• K

  Karen Boath

  ·8 months ago

  “Love this store, staff are amazing and super friendly. Great variety of food options compared to to a lot of Costas I have used. Friendly, helpful and always give outstanding service. The manager is very professional and has a fantastic relationship with with staff and customers. Love this store”

• A

  Adeela Haleem

  ·8 months ago

  “I love this Costa as it's lovely and location is convenient. However it's a real shame that I've had to give it a 1 star. They don't seem to understand that "decaf" means "decaf." I've had a reaction in the past as they have given me a normal coffee instead of what I have asked for. I try to avoid this costa because this has happened numerous times. There is no consistency. I ended up there again as my kids and school friends go there. I ordered a decaf today and watched her make it. She popped it down on the counter for me when it was ready, I then asked whether it was decaf, she didn't answer me and then re made it without saying a word. Kids had ordered a cinnamon bun each and weren't given those as they didn't charge us for them when ordered. By this point there was a queue that we were not willing to stand in as were there before the rush to avoid waiting. We left with our drinks to then realise that both of my primary school children had coffee in their chocolate fudge lattes even though we didn't ask for it. Super annoyed.”

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• I

  Ingrid Chan

  ·1 year ago

  “This is the most dog friendly Costa in Edinburgh for us. We will be here before or after the walk in the silversknown Beach. The outdoor area with the top, allowed us to come in rainy & windy days as well. They allow you to bring dogs in for making the order but all dogs only allow staying in the outdoor area for dinning purpose. Ohh the pictures is from half year ago🤣in winter time”

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• M

  Mark du Toit

  ·1 year ago

  “Great service from friendly staff. Spotlessly clean throughout, including the toilets which can be accessed via the code at the bottom of your receipt, so remember to hang on to it! The usual high standards in terms of food and drinks that you would expect from Costa. A great store to get that bean count up in your Costa rewards app! Convenient parking in the Tesco parking lot adjacent. Just don't overstay your welcome.”

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• A

  Adam Smith

  ·1 year ago

  “I had an excellent experience at this store. I was assisted and serviced my coffee by a gentleman named Ky, who provided outstanding customer service throughout my visit. He was polite, approachable, and demonstrated impeccable manners, making the interaction both pleasant and memorable. Beyond being helpful, Ky was genuinely engaging and a pleasure to chat with. His professionalism, warmth, and positive attitude truly stood out. I would happily travel from London again, not only for the store itself but also for the opportunity to be served by someone as dedicated and attentive as Ky.”

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• U

  Uthayakumar Soundararajan

  ·2 years ago

  “This costa is always busy, especially on Saturday morning. But when you order over their app you can go straight to the counter and pickup your order. Royal mail post box outside this location, the reason i came for.”