The Mute Swan

Featured reviews

• M

  Mike Mackenzie

  ·5 days ago

  “Beautiful pub opposite Hampton Court Palace. Really interesting venue with great restaurant on the upper floor. A lovely kind.”

• C

  Christina Kellas

  ·1 week ago

  “Outstanding service and incredible food! We visited The Mute Swan after touring Hampton Court Palace, and we had an absolutely fantastic experience. I have a very severe medical condition (Mastocytosis) and require a very strict, specialized diet (strictly low-histamine, 100% vegetarian, and fish-free). Usually, eating out is stressful, but the team here was exceptional. They took so much time to listen to my requirements, proactively made helpful suggestions, and custom-prepared a delicious, safe meal for me from scratch. My partner also thoroughly enjoyed her dish, and the entire meal was of excellent quality. It’s rare to find a kitchen and staff that handle severe allergies and dietary needs with such care, professionalism, and genuine kindness. We cannot recommend this lovely pub enough. Thank you to the wonderful team for making our visit so stress-free and memorable! We will definitely be back.”

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• E

  Elio Taddei

  ·1 week ago

  “One of my favourite pubs at Hampton Court.. Great atmosphere and service.”

• B

  Belawal Hussain

  ·2 weeks ago

  “I was given a menu, only for it to be snachted out of my hands and replaced with the correct one... I didn't think of it until I saw price rises of £10 on some of the mains, when I asked what was the difference between the menus and could I see the previous menu, I was told, certain items were out of stock (incorrect) and that the menu was already in the bin (most efficient service, considering I work in F&B/hospitality) I was told repeatedly the menu was already in the bin (a peice of recyclable paper). We spotted key differences. Some of the mains on a menu dated the same were over £10 higher. No explanation, they're clearly too busy with tourists these days to deliver on anything else”

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• A

  Ana Carolina Goncalves Lopes

  ·3 weeks ago

  “Oktoberfest food menu - great idea but utterly poor execution. Ordered the Chicken schnitzel and, when the food arrived, I was immediately disappointed. At first, I thought they messed up the order with the kids menu, but when I realised that that was actually what I had ordered, I couldn’t believe it. It was a failed attempt to reproduce a German chicken schnitzel but all I got was a tasteless breaded chicken breast, some overcooked fries, a tiny portion of pickled carrots and they forgot to send the sauerkraut at first (I had to ask for it twice). And worst of all, this cost me £19.95 !!!”

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• T

  Tess Onderick

  ·3 weeks ago

  “Thirty minutes, and we never even got water. We arrived shortly after 1:00. The restaurant had customers, but it was not busy. In 30 minutes, no one greeted us, brought water, or took an order. We tried several times to get someone's attention and were ignored every time. I had my hungry three-year-old with me, so we finally walked out without a single bite. I can't speak to the food because they never gave us the chance. With a dining room that wasn't busy, there is no justification for service this bad. Skip this place.”

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• M

  Marcus Taylor

  ·3 weeks ago

  “Most importantly the food was great, classic pub food, done to a very decent standard. We went for the salmon crumpet, pate, prawn and lobster thermidor & calamari. Mains: we went for the lamb and coq au vin pie (the winner amoungst great dishes). we went big, there was only 2 of us. The issue was when we asked where the food was after a 45 min wait, the waitress told me 'we are busy, can you not see?' which they were in all fairness... but I pushed back slightly saying that Pate should only take 5 mins and we have been waiting for 45. She told me that we don't know how many chefs they have... again, she was right, so I asked her how many they have working and how long the food would be - she told me 'I don't work in the kitchen, why am I asking this stuff to her' .... we were both shocked so we asked her why she was annoyed, she leant in, scrunched her face and said 'oh I am annoyed, I am annoyed? Why are YOU annoyed....' we were stunned..... she then caught herself before smirking and asking us 'do you think I am rude? I am sorry, I don't mean to be' while smiling... we then just apologised and wanted the interaction to be over. 2 mins later, the manager came over, apologised profusely and told us the ticket had been lost and the kitchen did not get our order..... he apologised for the staff member citing the fact she was 'understandably nervous' - we have no idea why she was nervous, we were kind, approachable and not even unhappy about the delay. The service from the male manager and the initial waitress was professional and friendly but the pale girl with longer, dark hair was not even angry, it was physcotic. We were nervous to ask for anything else, nothing was made of the hour wait on food and we paid service charges as to not hurt her colleagues but it was a horrible experience. We eat locally a lot as you can see from my reviews but this was insane.”

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• D

  Davide Ventimiglia

  ·4 weeks ago

  “Lovely atmosphere, amazing food, and genuinely kind staff. A particular highlight for me was the liver pâté, absolutely delicious! A great place to enjoy good food and a relaxed, welcoming atmosphere. Would definitely come back!”

• M

  Marc Salter

  ·1 month ago

  “If you’re visiting Hampton Court Palace, you’d have to come here for lunch.”