M&S Café

Featured reviews

• A

  A. Lal

  ·2 weeks ago

  “M&S cafe is a popular place while shopping at M&S. Good quality cake slices, main dishes and variety of coffee. Traditionally popular with middle and aged group. M&S has tried attracting younger generations in past few years .”

• A

  Amelia A

  ·4 months ago

  “The last two visits I have had to this m&s cafe have been awful. The last time, we ordered a latte and a matcha, ended up with 2 lattes. We were served by a very rude older lady who was loudly bad mouthing customers who didn’t know how the system worked because they weren't “regulars”, so we stuck with our wrong order. Today we visited in hopes of a better experience as it was much quieter, and ordered 2 iced lattes with oat milk and were served iced lattes with cows milk. My mother is lactose intolerant and I think it’s disgusting that staff obviously cant read the orders well enough to cater for customers dietary needs. Safe to say we won’t be visiting again.”

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• C

  Courtney Flynn

  ·4 months ago

  “I visited the M&S Café this afternoon and unfortunately had a very disappointing experience. I ordered the poached eggs and asked to add bacon. The menu clearly stated that bacon could be added, but the lady serving me replied, “We don’t do bacon,” in a way that made me feel quite foolish. When I pointed out that the menu said it was available as an extra, she simply responded, “Yes, we don’t have it,” without any apology or explanation. I found her attitude rude and unhelpful. To make matters worse, when my food arrived, it was freezing cold. Overall, the customer service was poor and the food was unacceptable. Safe to say I won’t be returning.”

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• D

  Daphne and Jon Shepherd

  ·5 months ago

  “Peaceful café in the vast M&S Culverhouse Store west of Cardiff which is popular across South Wales. When we refreshed ourselves here we met a customer who lives in faraway Newport! There are many other retail outlets close by and spacious carparks to match. For railway buffs there's the knowledge that the disused tunnel of the former Barry Railway, silent now but an artery of the Welsh coal industry, sits under the café.”

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• R

  Robert Middleton

  ·5 months ago

  “First time I've been here when there hadn't been a big queue. Only two people in front of me at the till.Bought a toasted sandwich and was given a card with a number on for it to be brought to me. The tea I had was very nice. Enough for two standard cups in the teapot. No saucers given with the cups which seems to be the same in all M & S. Had to wait about 5 minutes for my sandwich to be brought to me. It was mushroom and cheese and was also very nice. My wife enjoyed her scone and I enjoyed my carrot cake ( about six cakes to choose from). The quality of food was good. Price a little above average. If they continue to eliminate the queueing problems I will be back.”

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• G

  Gethin Sugar

  ·6 months ago

  “This M&S Café is located on the ground floor, near the foodhall. We visited at lunchtime on a weekday in April. Although busy and were very happy with our experience. We found the Café to be very clean and tidy. Although it was a busy time of day, there were still plenty of tables to choose from. They had a wide range of food and drinks available, with menus available online to check before you go. Some of the food was self-serve from fridges and displays near the tills, while others are prepared in the kitchen to order. The staff were very friendly and welcoming. They were aware of food allergens and could advise what was suitable. Many of the food items were also pre-packaged and contained a detailed list of ingredients and allergens. After placing our order at the till, a different member of staff prepared our drinks which we then carried to our table. Within a few minutes, our food was brought to the table, along with napkins and cutlery. There are customer toilets located within the main shop (turn right when you exit the cafe and the toilets are a few steps away and on your right).”

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• P

  Paul

  ·6 months ago

  “The food is lovely. Very good service and comfortable seating. Always pretty busy, but that is because it is good value for money. The food has always been enjoyable and presentation is always very good. They bring most of the food to your table especially if it warm or hot food you have ordered. The service is pretty quick as well.”

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• S

  Sarah C

  ·8 months ago

  “Super disappointed. Arranged to meet a friend, no Q which was a bonus however, if you dont know the cafe, its really difficult to know where to order, how to order. Took mozarella pesto sandwich to the counter which wasnt clearly defined, 2 circular till points,there should be direction,arrows,clear signage,any signage would help,i asked the staff member who wasnt very friendly and she said, you can purchase anywhere🤷🏻‍♀️.We sat down and were brought 2 inedible soggy toasties, toasted in a bag and served in the bag so were limp, soggy and horrible, I ate half. The chai tasted odd too, for £10 a head i expected so much more, wont be back”

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• D

  David Gillingham

  ·1 year ago

  “Nice but very busy cafe within M&S Culverhouse. There was a good selection of hot and cold food as well as refreshments. I went for the Mediterranean platter, which was reasonable priced.”

• E

  Emyr Foxhall

  ·1 year ago

  “Good selection of food at M&S prices. Food is at the standard you would expect. Service was good and staff were friendly and helpful. However, the state of the floor was filthy with crumbs that had accumulated throughout the day. Not what I was expecting from M&S.”