Pepe's

Featured reviews

• G

  Google user

  ·2 months ago

  “We are extremely disappointed with the quality of our order from Pepe’s Piri Piri, St Helens, last night. We ordered a chicken platter and wings, but unfortunately the food was well below the standard and quality we expected from Pepe’s. An excessive amount of sauce had been added to the chicken, to the point that the food was inedible. We were so disappointed that we took the food back to the restaurant and explained the issue to the staff. Unfortunately, our complaint was not handled satisfactorily and the restaurant was not willing to accommodate or resolve the issue. What is particularly disappointing is not only the poor quality of the food, but also the lack of customer service when we brought the problem to their attention. We expected the restaurant to take our concern seriously and offer an appropriate resolution. We would appreciate it if someone from Pepe’s Head Office could review this complaint and contact us regarding how this matter can be resolved. We hope Pepe’s will take this feedback seriously, as this experience was far below the standard we expected from your brand.”

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• G

  Google user

  ·3 months ago

  “Very poor service. Guy in the front didn't know how to take order. I went there to order some food he told me the estimated time. Half an hour passed but my order wasn't ready. I asked again he said you didn't order anything. And till is closed now you can't order anything. They just wasted my time. If there was a zero star I would have given zero star or even the negative star.”

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• G

  Google user

  ·4 months ago

  “Never been here before, food is lovely, service was great too.”

• G

  Google user

  ·4 months ago

  “One of the best wrap have had in while. Also great service by Shashi. Would love to come in some time again.”

• G

  Google user

  ·5 months ago

  “I placed an order for a whole chicken and politely asked whether the skin could be removed. The reason I asked was simple: I prefer chicken without skin. Also, if I remove the skin myself after cooking, most of the seasoning and flavour comes off with it, because the spices are mainly on the skin rather than properly on the chicken. When I arrived to collect the order, the person at the counter said, “We are not a halal shop,” which I found very inappropriate and offensive. My request had nothing to do with halal food. It felt like an assumption was made about me based on my appearance or background, which was disappointing and uncomfortable. The excuse given was that they were busy and could not take extra requests. I understand restaurants can be busy, but every customer has their own preference. Some people like chicken with skin, and some people do not. Asking for the skin to be removed is a simple preference, not an unreasonable request. The chicken itself also felt undercooked, which made the experience even worse. I also found the policy around salad very confusing. When customers eat in, salad is provided, but when collecting a takeaway order, no salad is included. I do not understand why the customer experience should be different depending on whether someone is eating in or taking the food away. Overall, I left feeling disappointed and uncomfortable. The food and service did not meet expectations, and I hope the management reviews staff training, food preparation standards, and takeaway policies so customers are treated fairly and respectfully.”

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• G

  Google user

  ·5 months ago

  “my chicken still had a heart beat. i couldn’t understand what the bloke was saying so a double burger came with one squirt of mayo and it was slapped agains the wall. Never come here in your life time. From Declan tracey”

• G

  Google user

  ·7 months ago

  “Lovely food and speedy delivery. Had the chicken pitta with chips and hot sauce. Chicken was so tasty. Might go for medium spice next time though”

• G

  Google user

  ·9 months ago

  “It’s a Pepes, like a gift from the gods themselves, as my mate quoted “it’s like god himself drops down to bless each juicy chicken” So yeah you could say it was good”

• G

  Google user

  ·12 months ago

  “The chicken and rice were really good — tasty and well cooked. I ordered 5 wings which looked big in the picture, but when they came they were tiny and served on a wet paper plate, which wasn’t great. The food itself was nice though. Garlic mayo the best. Sweet chilli was not very nice. The place has a toilet and good lighting, and it took about 10–15 minutes for the food to come out.”

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• G

  Google user

  ·3 years ago

  “Take away chicken spicy rice box with peri peri fries. Rice is hot but tasty, and the lemon sauce Is amazing. Really good food, great price, worthy of 5 stars. Would rate as good as nandos for taste, chicken isn't quite as high quality but the taste is epic! And the portions are great. The boxes look small, but are like dr. Who's TARDIS. 1 rice box is good enough for 2.”

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