Oriel on the Quay

Featured reviews

• G

  Google user

  ·1 month ago

  “Extremely disappointing experience. What should have been a lovely family get-together turned into a stressful and upsetting evening. The staff were rude and unhelpful throughout. We had pre-ordered our meals with a large deposit, yet after waiting for over an hour we were told that our food hadn't even been prepared. Despite explaining that we were already running very late, nothing was done to resolve the situation. They kept blaming us saying we were late. They should have told us immediately when we entered that they cannot provide the service! To make matters worse, we were then told to leave without our meals being served. The only food that eventually arrived was for the children, over an hour after waiting leaving the adults with nothing. This completely ruined what was supposed to be a special family occasion. The lack of organisation, poor customer service, and dismissive attitude shown by the staff were unacceptable. We left feeling hungry, frustrated, embarrassed, and extremely disappointed. I certainly wouldn't recommend this venue based on our experience. the staff cant cope. We had a great meal at 9pm in a nearby Italian restaurant called da Vinci who were so accommodating and friendly. Everything this restaurant wasn't.”

• G

  Google user

  ·2 months ago

  “We had a fantastic experience at Oriel in Poole. Ellie provided excellent service from start to finish and made us feel genuinely welcome. As someone who follows a gluten-free diet, I really appreciated how flexible and accommodating the team were. They took the time to discuss options and made sure I could enjoy my meal with confidence. The venue is also very dog friendly, which made the visit even better. It’s great to find somewhere that combines great food, attentive service, and a welcoming atmosphere for both people and their dogs. Thanks to Ellie and the team for a wonderful experience. We will definitely be back.”

• G

  Google user

  ·2 months ago

  “⭐⭐⭐⭐⭐ We had an amazing experience celebrating an 18th birthday with a group of 9. The girls went above and beyond to make sure we had everything we needed and made the evening extra special. They were all so polite, friendly. The meals were absolutely perfect and tasted amazing. Everything was cooked to perfection and everyone in our group thoroughly enjoyed their food. We couldn’t have asked for a better experience and would highly recommend this restaurant to anyone. Thank you for making the celebration so memorable!”

• G

  Google user

  ·2 months ago

  “Extremely disappointed with our meal this evening. I ordered the sirloin steak (medium) with peppercorn sauce and chips. My husband had the surf and turf and the children had sausages. My husbands steak and Prawns were over cooked and both my husband and youngest child found black hairs in their food. My steak was so overcooked it was difficult to cut. When the waitress asked how the meal was, I explained that we had found hair and the steak was overcooked, she apologised multiple times and said “I don’t know where that could have come from, the chefs are all balding” unfortunately for the waitress there is a serving hatch opposite the toilets that allows you to see straight into the kitchen.. with all the chefs very much still with their hair. I don’t appreciate being lied to. Only my meal was removed from the menu, neither meals that found hair were reduced. Bitterly disappointing”

• G

  Google user

  ·3 months ago

  “Carole and Dave's Wedding. Maria and the team at Oriel's looked after us so well nothing was a problem, we are regular visitor's to Oriel's so it made sense to us to hold our wedding reception here, the attention to detail by the team was exceptional, all we needed to do was turn up. I can't recommend the team at Oriel's enough they were outstanding, they took the pressure from us and it added to making our special day that extra bit special. Thank you once again.”

• G

  Google user

  ·3 months ago

  “Always have a fab time here. Ellie and Maria really try to make each visit special and the food is spot on. I had the very best affogato with baileys on my last visit 😋”

• G

  Google user

  ·3 months ago

  “This place was very busy & had a good location on the quay, the staff were polite & friendly but the food let the place down in my opinion, the portion size was small but the cost was high. In particular, the Stifado I was served was barely warm (don't chefs use a probe to ensure the correct temperature of meat before serving?)!! I mentioned to the server that the food was barely warm & it was taken away to be heated up, it looked like they had reheated the accompanying pitta bread too, as it came back burnt & tough. The food portion size was small & absolutely not worth the £21.95 charged. My daughter had cheesecake for dessert & I tried it, but it was the least flavoursome cheesecake I've ever eaten, it didn't resemble cheesecake at all I'm afraid. I definitely would not eat at Oriel again & would not recommend it, I expect higher standard of food for the high price they charge.”

• G

  Google user

  ·4 months ago

  “Service is good , food is also nice ! The brunch menu is not for a whole day so it is better to be there by midday!”

• G

  Google user

  ·5 months ago

  “Called in here with a party of 20 people after being let down by a pub a few doors down for breakfast and was not disappointed. The staff were very welcoming and polite from start to finish very good service and hospitality food was excellently cooked even when put under pressure 😊”

• G

  Google user

  ·7 months ago

  “Came in for lunch with my boyfriend. The service was great,Shannon really did an amazing job of making sure everyone was happy (it was busy inside and out). Thankyou Shannon 🙌🙌 The food was very tasty and came out hot. And the desert was just what was needed to finish off. Will definitely be recommending to others”