Urban Orient

Featured reviews

• S

  S K

  ·3 weeks ago

  “Been going to Urban Orient since 2010 and it has steadily declined in value and taste. We ordered tonight from Deliveroo and every meal was disappointing, didnt taste like it used to, poorer quality of ingredients used, soups full of cabbage to bulk up look, squid has tiny portion and very chewy. Bun Hue prawn tasted completely off. This was the worst meal weve ever had from Urban and we used to love it. We wont be coming back ever again. Sad times”

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• I

  Ibukunolu Kuforiji

  ·1 month ago

  “Very very good food. It was fresh delicious and well priced too. Great waitresses too, very attentive and friendly. Can't wait to come again :)”

• S

  Scott B

  ·1 month ago

  “I was hesitant to come here, for reasons I don’t know why. Boy am I glad I got past any hesitations I had. We were greeted by a very friendly lady who managed to get us a table on a busy Friday night. Another member of staff took our order, who was just as pleasant as his colleague. They are fully licensed but also let you bring your own drinks in (£4 corkage). We ordered summer rolls, chicken dumplings, salt and pepper squid, pork and prawn sui mai with the intention of ordering a main course afterwards. The food was sensational and would go as far as saying the best chicken dumplings I’ve ever had. They were smooth as silk and melted in your mouth, the filling was so flavoursome. The squid was also up there as one of the best I’ve had. Instead of ordering a main course, I ordered more chicken dumplings and a portion of salt and pepper prawns which were also delicious. I’m so glad I decided to give this place a go, it’s quirky but inviting and the staff are friendly and efficient and serving exceptional authentic food. Can’t wait to go back!”

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• J

  Jan Castle

  ·1 month ago

  “We love the delicious food at Urban Orient and have eaten in and regularly order takeaways from this restaurant. We always order the Singapore vermicelli. Salt and pepper squid, prawn dumplings and summer rolls. Unfortunately the last 3 times we have ordered the portion sizes have been greatly reduced (they used to be so generous) and feel like something has changed for the worse which is really disappointing. Our takeaways have also arrived recently just about lukewarm. What used to be a delicious and affordable meal now is now expensive for what it is. I’ve tried a couple of times to call the restaurant to speak to the manager to have an honest and meaningful conversation but have been unsuccessful in getting through to anyone. It would be great if Urban Orient could get back on track as this used to be one of our favourite restaurants in Crystal Palace!”

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• I

  Ihab Nasr

  ·2 months ago

  “This restaurant made it to my "never again" list. We ordered the beef garlic pho, duck egg noodle soup, and chicken vermicelli. The food was simply bad—badly cooked, the ingredients tasted off, and none of us could finish even half of our meals. To make matters worse, the beer we ordered wasn't cold. We were told this was due to fridge issues, which they absolutely should have informed us of before we ordered.On top of that, the bathrooms were not clean and the hand wash basin had no soap. This restaurant charges the prices of a premium casual restaurant, but delivers the quality of a washed-up cafeteria. Avoid.”

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• P

  P K

  ·2 months ago

  “I have never been so disappointed while writing a review, as a loyal customer I was excited to come for dinner with my family but I was extremely frustrated with the change of the restaurant. All the staff have changed, maybe a change in management but it is not good. A very nice man, I think called Tang was a wonderful server, always helping and getting everything right but he has seemed to left and so have the people cooking the food. The prices have increased by lots. With a small bowl of rice for £6 and a singular bun with some meat for £4!!! The food wasn't horrible but it has definitely changed for the worst. The charsiu is very different and does not match what it used to be like. Everything felt a lower quality with such smaller portions. It hurts me to say I will most likely not come back. This used to be the best place to go. I brought family, friends and everyone I knew to come but it is annoying. Just don't come here and expect the past. It has changed. We have changed. Time to leave Urban Orient behind. But please please please bring back the old ones and everything will be fixed. For a Saturday evening it's normally packed but it was empty. A location full of normals now left due to it getting a lot worst. Sad. We miss Tang. If I could I would give this place a hundred one stars, I am still outraged at the catastrophe that's met this once humble restaurant. The response I have faced has not been nice. I feel hurt. I want an apology. You took something away from me that I will never be able to get BACK. And I correct you, you lied on the menu when I went, I don't care about normally when I went the rice was £6.50. it was. Oh yeah the coke wasn't in a glass bottle anymore. Ridiculous. I know people who used to order here every moment they could and now they gag at the thought. Food quality worse than ever, just not the same, one day you will regret this desicion and unless this organisation changes I will NEVER EVER COME BACK. I wish you could prove me wrong but I know you will fail me again. I want my £6.50 back and then maybe I could believe you. I am sad. I am broken. I will make my own Vietnamese but better. This isn't the proper authentic food I remember. Long live and prosper. I am not happy and also next time be on Uber Eats not deliveroo. They have poor customer service. Bye 👋😠”

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• J

  Jenny Edwards

  ·3 months ago

  “We have been going to urban orient for years, what’s happened?! Food was terrible and more expensive. My fish was greasy and overcooked and less of it. My husband had pork which was thin, dry and had flabby sections. What a shame as we used to like going there”