HEJ Cafe
Quick info
About HEJ Cafe
Inside the ExCel Center on Western Gateway, HEJ Cafe is a coffee shop with a smaller counter next to S4 for those elsewhere in the venue. The espresso menu runs through lattes, double espresso, and flat whites, with non-dairy milk available for those who ask. There are no iced drinks on the menu, so orders stay with the hot espresso range. Service runs on a walk-in basis, with no reservations needed before ordering at the counter. The second location near S4 gives visitors a closer option depending on where they are in the center, making it a straightforward stop for a coffee between events rather than a destination in itself.
Good to know
- ReservationsWalk-in only
- AccessibilityWheelchair: entrance
Reviews
What reviewers say
Reviewers most often mention flat white, latte, refund issues and overheated milk.
What reviewers say
Reviewers most often mention flat white, latte, refund issues and overheated milk.
Customer Review Summary
The latte draws the most consistent praise, with reviewers at the ExCel location describing it as tasty and strong, including one who called it the best coffee at ExCel London and another who found it a decent hit of coffee without being too milky. Close behind, an espresso and non-dairy options get a mention from someone glad to skip hotel coffee. Against that, roughly as many reviewers describe flat whites gone wrong: one tasted worse than instant coffee, another arrived with overheated milk and no foam even on a return visit the next day. Staff attitude also recurs, with separate reviewers describing rude or dismissive service, in one case refusing to simply add ice. One reviewer additionally reports paying for a sandwich that never arrived and, after being told a refund was actioned, says two weeks passed with no money returned and no response to emails.
Customer Review Summary
The latte draws the most consistent praise, with reviewers at the ExCel location describing it as tasty and strong, including one who called it the best coffee at ExCel London and another who found it a decent hit of coffee without being too milky. Close behind, an espresso and non-dairy options get a mention from someone glad to skip hotel coffee. Against that, roughly as many reviewers describe flat whites gone wrong: one tasted worse than instant coffee, another arrived with overheated milk and no foam even on a return visit the next day. Staff attitude also recurs, with separate reviewers describing rude or dismissive service, in one case refusing to simply add ice. One reviewer additionally reports paying for a sandwich that never arrived and, after being told a refund was actioned, says two weeks passed with no money returned and no response to emails.
Featured reviews
- Google user
“There were 2 women about to open the cafe and when I asked if they were serving yet, they were incredibly rude and dismissive. I was really taken aback and when I eventually got a coffee it was horrendous. Don’t waste your money”
- Google user
“This review is for the smaller HEJ next to S4. The individual making the coffee messed up my order and refused to simply add ice. Super rude to both me and the other staff who was left shocked.”
- Google user
“Got a latte to go whilst at an event at London Excel. Friendly and quick service and a decent hit of coffee without being too milky like some of them can be. Almost didn't go due to the reviews but thought it was fine.”
- Google user
“Terrible coffee. Couldn’t even drink it was so horrible. With a name sounding like it belongs in an ikea store I guess I shouldn’t be surprised.”
- Google user
“Completely overheated the milk in my flat white so no flavour or foam, and coffee hotter than the sun. Gave them the benefit of the doubt and came back the next day but just as bad. Baristas need some proper training”
Amenities
- Wheelchair accessible entrance
Location
Coffee Shops near HEJ Cafe
- La Mook4.71731.6 mi£10–20Outdoor seating
ciabatta sandwiches, international currency note wall, cappuccino and lattes
- Moca caffee4.63402.2 mi£10–20Wi-Fi / laptopOutdoor seatingVegan options
flat white coffee, chai latte, eggs Benedict royal
- Neama4.84552.4 miWi-Fi / laptopOutdoor seatingPastries
espresso, flat white, latte, crisp light-base pizzas, avocado and egg croissant
| Place | Rating | Distance | Price | Mentioned in reviews |
|---|---|---|---|---|
| HEJ Cafe | 2.751 | — | — | flat white, latte, refund issues |
| La MookOutdoor seating | 4.7173 | 1.6 mi | £10–20 | ciabatta sandwiches, international currency note wall, cappuccino and lattes |
| Moca caffeeWi-Fi / laptop · Outdoor seating · Vegan options | 4.6340 | 2.2 mi | £10–20 | flat white coffee, chai latte, eggs Benedict royal |
| NeamaWi-Fi / laptop · Outdoor seating · Pastries | 4.8455 | 2.4 mi | — | espresso, flat white, latte, crisp light-base pizzas, avocado and egg croissant |
The 3 nearest coffee shops by distance. Ratings, hours and review terms come from public business profiles.
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