HEJ Cafe
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Quick info
About HEJ Cafe
Inside the ExCel Center on Western Gateway, HEJ Cafe is a coffee shop with a smaller counter next to S4 for those elsewhere in the venue. The espresso menu runs through lattes, double espresso, and flat whites, with non-dairy milk available for those who ask. There are no iced drinks on the menu, so orders stay with the hot espresso range. Service runs on a walk-in basis, with no reservations needed before ordering at the counter. The second location near S4 gives visitors a closer option depending on where they are in the center, making it a straightforward stop for a coffee between events rather than a destination in itself.
Good to know
- AccessibilityWheelchair: entrance
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Menu & Prices
2 dishes- Latte
- Croissant
Reviews
What reviewers say
Reviewers most often mention latte, flat white, double espresso and non-dairy options.
What reviewers say
Reviewers most often mention latte, flat white, double espresso and non-dairy options.
Customer Review Summary
The complaints carry more weight in number. Several call the coffee horrible or worse than instant, one describing a flat white thrown away. Another says the milk in a flat white was overheated with no foam, and that a return visit the next day was no better, suggesting the baristas need training. Reviewers also describe rude staff, including two women who were dismissive before opening and a person at the smaller branch who refused to simply add ice. One reviewer who paid for water and a sandwich was told to return in 10 minutes, then that no more could be made. A refund was promised but, two weeks later, had not arrived and emails went unanswered. One reviewer notes the lack of iced drinks.
Customer Review Summary
The complaints carry more weight in number. Several call the coffee horrible or worse than instant, one describing a flat white thrown away. Another says the milk in a flat white was overheated with no foam, and that a return visit the next day was no better, suggesting the baristas need training. Reviewers also describe rude staff, including two women who were dismissive before opening and a person at the smaller branch who refused to simply add ice. One reviewer who paid for water and a sandwich was told to return in 10 minutes, then that no more could be made. A refund was promised but, two weeks later, had not arrived and emails went unanswered. One reviewer notes the lack of iced drinks.
Featured reviews
- Google user
“There were 2 women about to open the cafe and when I asked if they were serving yet, they were incredibly rude and dismissive. I was really taken aback and when I eventually got a coffee it was horrendous. Don’t waste your money”
- Google user
“This review is for the smaller HEJ next to S4. The individual making the coffee messed up my order and refused to simply add ice. Super rude to both me and the other staff who was left shocked.”
- Google user
“Got a latte to go whilst at an event at London Excel. Friendly and quick service and a decent hit of coffee without being too milky like some of them can be. Almost didn't go due to the reviews but thought it was fine.”
- Google user
“Terrible coffee. Couldn’t even drink it was so horrible. With a name sounding like it belongs in an ikea store I guess I shouldn’t be surprised.”
- Google user
“Completely overheated the milk in my flat white so no flavour or foam, and coffee hotter than the sun. Gave them the benefit of the doubt and came back the next day but just as bad. Baristas need some proper training”
Amenities
- Wheelchair accessible entrance
Location
Coffee shops near HEJ Cafe
- 1.4 mi
coffee roastery, coffee beans, pallet delivery
- La Mook4.71731.6 mi£10–20Outdoor seating
ciabatta sandwiches, wall of currency notes, illy coffee
- Moca caffee4.63402.2 mi£10–20Wi-Fi / laptopOutdoor seatingVegan options
flat white coffee, chai latte, eggs Benedict royal
| Place | Rating | Distance | Price | Mentioned in reviews |
|---|---|---|---|---|
| HEJ Cafe | 2.751 | — | — | latte, flat white, double espresso |
| Notes Coffee Roasters | 4.812 | 1.4 mi | — | coffee roastery, coffee beans, pallet delivery |
| La MookOutdoor seating | 4.7173 | 1.6 mi | £10–20 | ciabatta sandwiches, wall of currency notes, illy coffee |
| Moca caffeeWi-Fi / laptop · Outdoor seating · Vegan options | 4.6340 | 2.2 mi | £10–20 | flat white coffee, chai latte, eggs Benedict royal |
The 3 nearest coffee shops by distance. Ratings, hours and review terms come from public business profiles.
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