The Hightown Hotel

Featured reviews

• O

  Oonagh Andrews

  ·3 months ago

  “We went as a party of 13 yesterday, we were really looked after by the two young ladies who served us, so polite and helpful.The food was gorgeous and prices for food and drinks such good value compared to previous to the new management. I cant wait to go back again!”

• R

  R & K

  ·3 months ago

  “Very nicely refurbished pub, friendly staff and convenient location by station. Excellent range of gluten free options on the menu including breakfast!”

• S

  Ste morris

  ·5 months ago

  “I've been here twice since the refurbishment and it was the same story. Looks great, however both times, the service was very poor. Lots of staff running around but appeared to be doing very little and left one poor person to manage the bar. The manager appeared and saw how much they were struggling but did nothing to help, other than serve one person, who they seemed to know so they didnt have to queue up. Really poor and I felt sorry for the person having to work the bar by themselves. Unlikely I'll be going back.”

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• C

  chris mather

  ·5 months ago

  “We went for a walk along Crosby front and ended up at high town. Popped in for a pint and ended having food. There was a live singer on. The staff were incredible. A bunch of young girls who couldn't have been more attentive. Friendly and couldn't do enough for us. They were just so genuine. I had the steak pie which was top notch. The Guiness was perfect too. Highly recommend. Your staff are a credit to you.”

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• S

  Sean Reid

  ·5 months ago

  “Visited today for breakfast with my daughter and granddaughter. Excellent selection. We all enjoyed our food and the decor. The service from the staff was excellent. I highly recommend the breakfast. Definitely going to try more of the menu.”

• R

  Rouge

  ·5 months ago

  “Watched a Manager called Carly, deal with a complaint. She had attitude the minute she went over to the guests. The bottle of £32 wine they served was warm, it had not been in the fridge. Carly needs to be retrained as her Customer Service was non existent. The lady gave her name & number to Carly, so the owners could ring her. When we were leaving I noticed the guests trying to pay for everything apart from that wine & Carly refused & told them they must pay the lot. The Hightown use to be good, it now falls short on many levels. I’ve decided not to go back again, as was appalled by how staff treat local customers. Simple rule don’t serve warm wine.”

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• J

  Jennifer Avery

  ·6 months ago

  “Lovely place and have been a few times, and food is great. However, pricing is on the high side, so I would expect a certain level of service that can sometimes be lacking. We ordered our meal at the same time as the others in our party - the same meal - and had still not recieved it 40 minutes after theirs had been served. This was - I believe - only because I had gone in and raised it with the staff. Additionally, when I did raise it, I was told it would be looked into and left so long that a second member of staff came across to support! However, when our food was finally served there was no apology for the mix up or the wait. We would return, due to location as much as anything, but I really hope the teething issues with a new opening are ironed out.”

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• G

  Graham Bellamy

  ·7 months ago

  “Went for lunch, place was empty, so no reason to book ahead. I had the £14.95 chicken burger. Wow, what a disappointment. The burger was served in the cheapest bun the owners could have sourced. Awful. The 24 hr marinated crispy burger was nothing of the sort. Certainly not crispy. Cheap chicken thigh meat with a smidgen of hot sauce soaked into the bottom of the bun. Don't expect it to be dripping as described in the menu. Basically inedible. Staff weren't bothered. A shame as the hype of the newly reopened Hightown Hotel sounded great, unfortunately it doesn't live up to it. Owners and 'chef' should be embarrassed serving this quality of food. Personally I would recommend avoiding. Many much better places to eat good quality, good value food.”

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• H

  HJ P

  ·7 months ago

  “Atmosphere great, with live music. A big improvement since the refurb and new ownership only a few weeks ago. However, bar staff grumpy and service extremely slow despite there being no queue of customers waiting to be served. Really struggled to make eye contact with the many bar staff. Prices good and decor also improved. Fingers crossed service will improve and perhaps a good tidy up at the back of the premises, in the bin area.”

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• P

  pjboma76

  ·8 months ago

  “Next to the hightown train station, easy to get to. Under new management, and they have brought the English breakfast in. Great value and price, good pub food. The Grande Breakfast was excellent. £10.95 plus unlimited Tea or Coffee. Can’t beat it. Must call in spot.”