Nando's Kilmarnock

Featured reviews

• C

  Clearspace

  ·2 months ago

  “First and probably last time for us. Don't like the Nandos model. It's a bit like McDonalds level service at getting towards proper sit in sit down prices. If I'm gonna have to do my own ordering, get my own cutlery, condiments etc etc …”

• C

  C.J. Jeffrey

  ·2 months ago

  “Came at about 1pm on Wednesday. After getting sat down, we had a little chat with the waiter who told us that he'd be back in a little so we could decide on our order while he's gone... About 10-15 minutes later, he didn't come back so we …”

• G

  Google user

  ·3 months ago

  “Had a really great experience today. Food came out really fast and tasted nice and fresh. There was also a blonde girl with glasses working on the floor who was incredibly nice and helpful.”

• R

  Robert McPherson

  ·5 months ago

  “As someone who visits Nando’s at least once a week, I’ve got to say this has got to be the worst one I’ve ever been to. The chicken within the chicken wraps were in massive chunks but worst of all the chicken was tough, slimy and just looked unpleasant. Will not be back to this branch again!”

• G

  Google user

  ·6 months ago

  “This Nandos needs major improvement!! I came in with my daughter one night, to get us some grub for dinner and it took possibly a whole 40 minute wait for two plates to come to our table with a terrible attitude from the server (I believe his name was Scott) he sat the plates down and didn’t bother saying anything before he immediately left, what a friendly personality. I also noticed how most of the workers after they wipe down a table don’t bother to sweep up under the tables. Barely any floor workers around especially when I wanted to ask for a takeaway box. Staff clearly still require training and there may also be a need to review staffing standards, as the level of disorganisation is unacceptable.”

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• G

  Google user

  ·6 months ago

  “Was at this restaurant yesterday with a friend. The staff were very helpful and courteous. The food was really good. Service was quick. Me and my friend had the Sunset Burger. (would definitely recommend that.) I had Peri-salted chips as a side and my friend had creamy mash and we both had garlic bread sides too. The sides were great. Dessert was very tasty...orange chocolate brownie with ice cream. The drinks menu was also good. Lots of choices. I'll definitely be going back. Would like to try the Peri mac and cheese. Kids'll love this place too....fully accessible for wheelchairs.”

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• M

  Mike M

  ·7 months ago

  “Credit where credit is due. We had came twice before and was told on the door that it was over an hours wait even though there was plenty of tables available so we just left. I understand they were doing a staged opening so tried again a few weeks later which we got the same answer on the door. Tonight we arrived to a very pleasant welcome! We were seated and from initially ordering the food to actually receiving the food was a whole 6 minutes !! Food was great and the staff were very friendly and welcoming so it restored our faith. Thanks again.”

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• G

  Google user

  ·7 months ago

  “Ok, I know the restaurant is new and there will be teething issues but seeing as this wasn't a 1st week of opening visit .... here goes. We were seated quickly, excellent. Polite and friendly welcome. When we went to order, the staff member didn't know their log in details so another staff member from the kitchen had to log in. Order placed and they knew how to apply a blue light discount but hadn't a clue how to use our giftcards. 2 staff tried, nope! So another member is called upon to help. Bingo Our food arrived quickly, maybe too quickly because we got seasoned fries, wanted plain and our additional garlic bread was also missing. Not awful in general but considering the table next to us also had an incorrect order, I feel a pattern forming and a BIG need for more training. Food was very tasty though.”

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• T

  Tom Stewart

  ·8 months ago

  “£21.35 for 10 extra saucy wings (13.50)and 2 sides (6.25)- 2 Portuguese salads (which were the sides but you have to add on an extra 1.50 on top of the sides for 4 sliced tomatoes some cucumber and some pickled onions so 7.75 for 2 small boxes of salad) is a joke and the wings are not very big either - will definitely not be back - raging 🤬 also just want to say my wife bought this as I would definitely not paid the money for this - over rated - many alternatives much cheaper.”

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• G

  Google user

  ·8 months ago

  “I’m really sorry to do this but feedback needs to be left regardless. I’ve attempted 3 times to eat here with my two daughters. My youngest is 5 with Down Syndrome and struggles at the best of times eating out. Attempting to eat out can be quite stressful. Each time, the restaurant is half empty, we go in and told we need to come back in 20-60 minutes. I just don’t understand it. Surely with spaces it’s easier to be seated and I would be ok with sitting at a table and waiting a bit longer on food. To be asked to leave the restaurant and return in my opinion is a really poor service. I’m very disappointed, it’s fantastic to have new businesses come into the area but this service is something I feel the management need to review. I understand a wait if it’s busy but it’s not and there are plenty of seats available. The lack of a proper booking system is very disheartening. As a father of a child with additional support needs who views any eating out time as precious as a family, this is a restaurant I would be put off from visiting again if this is what is needed in order to eat there. I don’t seem to be alone in this, either on reviews or from others who have said they have had the same experience. I understand the importance of reviews, I’ve not wanted to do this but it keeps happening, so what incentive do I have to want to come back?”

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