Hot Wok
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Quick info
About Hot Wok
On Botley Dr in Havant, Hot Wok is a Chinese takeaway operating on a walk-in basis, with orders placed and collected at the counter. Phone orders run alongside the counter trade, and delivery is handled through Just Eat. The menu covers chow mein, salt and chilli chicken, and chicken curry among the regular orders. There is no seating on site, so ordering is either by phone, in person, or through delivery. During busier periods, checking on a delivery order typically means calling the shop directly to confirm its status.
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Reviews
What reviewers say
Reviewers most often mention chicken curry, salt and chilli chicken, chow mein and delivery delays.
What reviewers say
Reviewers most often mention chicken curry, salt and chilli chicken, chow mein and delivery delays.
Customer Review Summary
Regulars praise the chow mein, the salt and chilli chicken and a chicken curry, with rice that is always cooked well, and some say they have never had a bad meal and order weekly. Counter staff are described as friendly, pleasant and professional even when the shop is heaving, and one reviewer says the phone rings constantly and counter customers are served in turn. The food itself gets a more mixed verdict, with one visitor calling it alright but not the best. The negative reviews centre on delivery. Several describe orders arriving well over an hour late, with cold food, noodles called horrendous, dark pork balls and a curry that had set like jelly. Others report missing items, a rude phone response when they called about it, and a refund refused or only partly offered through Just Eat. The most repeated complaint is the sequence of calls to the shop, with callers told three or four times that the order was on its way.
Customer Review Summary
Regulars praise the chow mein, the salt and chilli chicken and a chicken curry, with rice that is always cooked well, and some say they have never had a bad meal and order weekly. Counter staff are described as friendly, pleasant and professional even when the shop is heaving, and one reviewer says the phone rings constantly and counter customers are served in turn. The food itself gets a more mixed verdict, with one visitor calling it alright but not the best. The negative reviews centre on delivery. Several describe orders arriving well over an hour late, with cold food, noodles called horrendous, dark pork balls and a curry that had set like jelly. Others report missing items, a rude phone response when they called about it, and a refund refused or only partly offered through Just Eat. The most repeated complaint is the sequence of calls to the shop, with callers told three or four times that the order was on its way.
Featured reviews
- Google user
“There was a fly in my food and just eat WOULD NOT give me a refund.”
- Google user
“We always get our Chinese from here and we’ve never had a bad one. We have it at least once a week so we are regular! The young man behind the counter is always friendly and professional. This is the only place we go for a Chinese and it’s always been a 5 star service even when they are extremely busy. I see some people complaining about delivery times but every time we go there it’s usually heaving with people and the phone constantly ringing with people phoning orders through. It’s extremely busy and they aren’t just dealing with delivery orders but the orders of the people stood in front of them it’s called wait your turn. I have a Chinese literally a 2 min walk from my house next to the premier it’s always empty and the food is disgusting so if want quick service maybe go there. I rather wait for busy/popular restaurant than go to a dead one that nobody likes but that’s my preference!”
- Google user
“I ordered my food at 5.40 and at 7pm it still did not arrive I phoned 3 times and they said it was on its way. On the 4th call to the restaurant they said it was delivered. Time is now 7.35 almost 2 hours after ordering. This is appalling service. DO NOT USE.”
- Google user
“Never had a bad meal here. Chow mein is lovely. Salt and chilli chicken is beautiful and rice always cooked well! Not sure why people have left such bad reviews”
- Google user
“Ordered from here last night for delivery was told 40 mins after 3 calls to them food turned up 1hr 30 mins. On serving food was cold opening up what we spent nearly £60.00 food was not appetising what so ever noodles absolutely horrendous, pork balls all dark like been cooked in old oil , ribs I'm sorry no way I was eating them hair in them , curry was just like jelly where they been sat for ages. I never experienced such a poor quality of food and service. I guess you try new places but this place will be avoiding and all costs.”
Hours
- Monday
- Tuesday
- Closed
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
Good to know
- ParkingFree street parking
Amenities
- Free street parking
- Delivery
- Takeout
- Casual
- Onsite services
- Late-night food
Show more amenities
- Offerings· 1
- Quick bite
- Dining options· 1
- Counter service
Location
Chinese restaurants near Hot Wok
- Sunny Garden4.01510.5 mi£10–20
chicken balls, chips, chow mein
- Golden Boat3.6530.7 mi£1–40
chow mein, mock meat vegetarian dishes, king prawn curry
- 1.1 mi
gluten free options, crispy lamb pancakes, large portions
| Place | Rating | Distance | Price | Mentioned in reviews |
|---|---|---|---|---|
| Hot Wok | 2.733 | — | £20–30 | chicken curry, salt and chilli chicken, chow mein |
| Sunny Garden | 4.0151 | 0.5 mi | £10–20 | chicken balls, chips, chow mein |
| Golden Boat | 3.653 | 0.7 mi | £1–40 | chow mein, mock meat vegetarian dishes, king prawn curry |
| Aroma Oriental takeaway | 4.424 | 1.1 mi | — | gluten free options, crispy lamb pancakes, large portions |
The 3 nearest chinese restaurants by distance. Ratings, hours and review terms come from public business profiles.
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