Hot Wok
Quick info
About Hot Wok
On Botley Dr in Havant, Hot Wok is a Chinese takeaway operating on a walk-in basis, with orders placed and collected at the counter. Phone orders run alongside the counter trade, and delivery is handled through Just Eat. The menu covers chow mein, salt and chilli chicken, and chicken curry among the regular orders. There is no seating on site, so ordering is either by phone, in person, or through delivery. During busier periods, checking on a delivery order typically means calling the shop directly to confirm its status.
Good to know
- ReservationsWalk-in only
- ParkingFree street parking
Reviews
What reviewers say
Reviewers most often mention long delivery delays, chicken curry, hair found in food and chow mein.
What reviewers say
Reviewers most often mention long delivery delays, chicken curry, hair found in food and chow mein.
Customer Review Summary
Reviewers split sharply between loyal regulars and diners describing serious problems. Several return weekly for the chicken curry or a chow mein they call lovely, with salt and chilli chicken also praised and one counter staffer singled out for pleasant, capable service even during busy rushes. Regulars argue that delivery delays reflect how busy the shop gets rather than poor service. But recurring complaints are severe: multiple reviewers report deliveries taking up to an hour and a half after repeated calls, with food arriving cold. Several describe hygiene issues, including hair found in ribs and noodles and a separate report of a fly in the food, with one diner saying a manager was rude and offered only a partial refund after a hair complaint. Others describe missing items, a £50 order left short, and rude or "lairy" staff when disputing charges by phone, with refunds through third party delivery apps repeatedly refused.
Customer Review Summary
Reviewers split sharply between loyal regulars and diners describing serious problems. Several return weekly for the chicken curry or a chow mein they call lovely, with salt and chilli chicken also praised and one counter staffer singled out for pleasant, capable service even during busy rushes. Regulars argue that delivery delays reflect how busy the shop gets rather than poor service. But recurring complaints are severe: multiple reviewers report deliveries taking up to an hour and a half after repeated calls, with food arriving cold. Several describe hygiene issues, including hair found in ribs and noodles and a separate report of a fly in the food, with one diner saying a manager was rude and offered only a partial refund after a hair complaint. Others describe missing items, a £50 order left short, and rude or "lairy" staff when disputing charges by phone, with refunds through third party delivery apps repeatedly refused.
Featured reviews
- Google user
“There was a fly in my food and just eat WOULD NOT give me a refund.”
- Google user
“We always get our Chinese from here and we’ve never had a bad one. We have it at least once a week so we are regular! The young man behind the counter is always friendly and professional. This is the only place we go for a Chinese and it’s always been a 5 star service even when they are extremely busy. I see some people complaining about delivery times but every time we go there it’s usually heaving with people and the phone constantly ringing with people phoning orders through. It’s extremely busy and they aren’t just dealing with delivery orders but the orders of the people stood in front of them it’s called wait your turn. I have a Chinese literally a 2 min walk from my house next to the premier it’s always empty and the food is disgusting so if want quick service maybe go there. I rather wait for busy/popular restaurant than go to a dead one that nobody likes but that’s my preference!”
- Google user
“I ordered my food at 5.40 and at 7pm it still did not arrive I phoned 3 times and they said it was on its way. On the 4th call to the restaurant they said it was delivered. Time is now 7.35 almost 2 hours after ordering. This is appalling service. DO NOT USE.”
- Google user
“Never had a bad meal here. Chow mein is lovely. Salt and chilli chicken is beautiful and rice always cooked well! Not sure why people have left such bad reviews”
- Google user
“Ordered from here last night for delivery was told 40 mins after 3 calls to them food turned up 1hr 30 mins. On serving food was cold opening up what we spent nearly £60.00 food was not appetising what so ever noodles absolutely horrendous, pork balls all dark like been cooked in old oil , ribs I'm sorry no way I was eating them hair in them , curry was just like jelly where they been sat for ages. I never experienced such a poor quality of food and service. I guess you try new places but this place will be avoiding and all costs.”
Amenities
- Free street parking
- Delivery
- Takeout
- Casual
- Onsite services
- Late-night food
Show more amenities
- Offerings· 1
- Quick bite
- Dining options· 1
- Counter service
Location
Chinese Restaurants near Hot Wok
- 3.6 mi£20–30
vegetarian options, taste of plum blossom set menu, spring rolls
- Golden Chopsticks3.8515 mi away
incorrect orders, delivery delays, salt and pepper chicken
- De Garden3.81025.1 mi away
melted plastic containers, salt and pepper chicken, raw chicken
| Place | Rating | Distance | Price | Mentioned in reviews |
|---|---|---|---|---|
| Hot Wok | 2.733 | — | £20–30 | long delivery delays, chicken curry, hair found in food |
| Compass Rose Chinese Restaurant and Bar | 4.4299 | 3.6 mi | £20–30 | vegetarian options, taste of plum blossom set menu, spring rolls |
| Golden Chopsticks | 3.851 | 5 mi away | — | incorrect orders, delivery delays, salt and pepper chicken |
| De Garden | 3.8102 | 5.1 mi away | — | melted plastic containers, salt and pepper chicken, raw chicken |
The 3 nearest chinese restaurants by distance. Ratings, hours and review terms come from public business profiles.
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