
Golden Chopsticks
Quick info
About Golden Chopsticks
On London Rd in Portsmouth, Golden Chopsticks is a Chinese takeaway operating under new management. Orders are taken on a walk-in basis, with no reservations involved, and the counter staff read each order back over the phone to confirm it before finalizing, a small check that helps avoid mix-ups at busy times. The shop opens evenings only, Tuesday through Sunday, and stays closed on Mondays, so hours are limited to the later part of the day. The menu draws on standard Chinese takeaway cooking, prepared to order for collection. With no seating, the format keeps the operation centred on quick service rather than dining in. The confirmation-call habit stands out as a practical detail for anyone phoning ahead with a longer or more complicated order.
Reviews
What reviewers say
Reviewers most often mention incorrect orders, delivery delays, salt and pepper chicken and crispy seaweed.
What reviewers say
Reviewers most often mention incorrect orders, delivery delays, salt and pepper chicken and crispy seaweed.
Customer Review Summary
Food quality is the main draw here, with several diners describing it as lovely and getting generous portions for the price. The salt and pepper chicken comes up as a favorite, and one reviewer who tried the Thai range enjoyed it, though noted the chilli ratings ran milder than expected. Close behind, several reviews mention quick service and staff on the phone and at the counter described as polite and friendly. Order accuracy is the recurring complaint, though: one reviewer received noodles instead of the egg fried rice they had confirmed several times, another had crispy seaweed missing from a delivery, and a third describes a manager as rude and dismissive when disputing an order taken down wrong. One reviewer also reports paying for a delivery that never arrived, being told to cancel, and not receiving a refund. Despite this, several reviewers keep returning for the salt and pepper chicken and the staff described as polite over the phone.
Customer Review Summary
Food quality is the main draw here, with several diners describing it as lovely and getting generous portions for the price. The salt and pepper chicken comes up as a favorite, and one reviewer who tried the Thai range enjoyed it, though noted the chilli ratings ran milder than expected. Close behind, several reviews mention quick service and staff on the phone and at the counter described as polite and friendly. Order accuracy is the recurring complaint, though: one reviewer received noodles instead of the egg fried rice they had confirmed several times, another had crispy seaweed missing from a delivery, and a third describes a manager as rude and dismissive when disputing an order taken down wrong. One reviewer also reports paying for a delivery that never arrived, being told to cancel, and not receiving a refund. Despite this, several reviewers keep returning for the salt and pepper chicken and the staff described as polite over the phone.
Featured reviews
- Kev Kelly
“We always use this place for our takeaway Chinese but this week it was very disappointing to say the least it seems the quality and quantity has gone down and the prices have gone up I know that’s everywhere but the quality should stay the same and this isn’t quality anymore.”
- Grace Turnbull
“Very very poor customer service. Have used Golden Chopsticks for many many years, however, a recent order was recently incorrectly so we contacted them to ask for it to be remedied. They asked for additional money as they took down our order wrong and blamed it on us by saying they read the order back to us and we should have known it was wrong. To confirm, this was not the case and we heard the order repeated back to us. The manager spoke to us on the phone and was very rude and dismissive and argued with us. It is very sad to ruin a good customer relationship seeing as we have used them for so many years but clearly loyalty does not pay off. Will never use them again and unfortunately I would not recommend them to anyone based on how terrible the customer service is.”
- Kara Meloy
“Amazing food everytime! Always delivered with a smile!”
- Nedas J.
“We live close so we get it occasionally and the food is lovely.”
- Enrico
“The girl waiting at the counter was very kind and I got my food quickly 10/10 would come again”
Hours
- Monday
- Closed
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
Good to know
“under new management”
- ReservationsWalk-in only
Location
Chinese Restaurants near Golden Chopsticks
- De Garden3.81020.1 mi
melted plastic containers, salt and pepper chicken, raw chicken
- Kam Too4.56551 mi£1–10
large portions for low price, chow mein and egg fried rice, beef in black bean sauce
- Oodles Wok Portsmouth4.74961.1 mi£1–10
banging food, good service, fresh flavorful food
| Place | Rating | Distance | Price | Mentioned in reviews |
|---|---|---|---|---|
| Golden Chopsticks | 3.851 | — | — | incorrect orders, delivery delays, salt and pepper chicken |
| De Garden | 3.8102 | 0.1 mi | — | melted plastic containers, salt and pepper chicken, raw chicken |
| Kam Too | 4.5655 | 1 mi | £1–10 | large portions for low price, chow mein and egg fried rice, beef in black bean sauce |
| Oodles Wok Portsmouth | 4.7496 | 1.1 mi | £1–10 | banging food, good service, fresh flavorful food |
The 3 nearest chinese restaurants by distance. Ratings, hours and review terms come from public business profiles.
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