Swan Chinese Restaurant Epping

Featured reviews

• G

  Google user

  ·1 month ago

  “Very kind warm atmosphere super tasty food I would recommend very much 10/10”

• G

  Google user

  ·1 month ago

  “A fantastic visit to The Swan in Epping! Excellent food, friendly and attentive staff, and a lovely atmosphere. Everything was spot on from start to finish- can't fault our experience. The perfect place to enjoy a meal with family or friends. Highly recommended local gem. Looking forward to returning soon!”

• G

  Google user

  ·3 months ago

  “Amazing food and great atmosphere! A total pleasure, would definitely come back.”

• G

  Google user

  ·3 months ago

  “Just had this as a takeaway with a group of friends- was excellent. Travelled well- especially enjoyed the prawn toast.”

• G

  Google user

  ·3 months ago

  “June 26. Food delivered. Reasonable delivery time which was met. Food really poor. I’ve never had chicken balls where the batter was flat and heavy and like cardboard. Chicken in the fried noodles was like reconstituted and boiled. Shredded chilli beef tasted weird and everything had an odd greasy smell and feel. Could be a poor chef or cheap ingredients or both, but either way I won’t be back.”

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• G

  Google user

  ·4 months ago

  “We had takeaway and for the third time running they messed up, wrong stuff but the food tasted terrible! How does it get 4 stars worst meal ever!! And cost a fortune!!”

• G

  Google user

  ·7 months ago

  “The food is quite nice (so far as I'm right at the place as of this review) and it's honestly quite cool. The aesthetic of the resturaunt is something of Ancient China, but overall a great place. Here's some photos!”

• G

  Google user

  ·1 year ago

  “Swan has great choices on the menu, portion size was great for the price. Flavours were great, reminded me of my childhood. Some innovative dishes like the sweet and sour sea bass fillet (instead of the usual chicken). The food is kept hot on those hot plates which is always appreciated. Family run business, friendly owner.”

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• G

  Google user

  ·1 year ago

  “Great family run restaurant that has been going for years. Always good portion size, very tasty dishes and friendly staff. My favourite is the pancake duck starters and mixed platter, but also love the main dishes too and fresh vegetable dishes. Highly recommend any of the beef dishes and seafood! Dessert was the classic toffee apple/banana and ice cream which finishes off the meal nicely. Never tried takeaway, as usually eat in - fresher that way!”

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• G

  Google user

  ·1 year ago

  “I've used this place for some time, but the customer service is terrible. I recently ordered Singapore Vermicelli Noodles with extra flavour—which, to be clear, means adding extra Singapore paste, the key ingredient that gives the dish its distinct taste. I know this because I used to cook and serve the exact same dish in my own shop. Instead of fulfilling this simple request, they sent me completely plain noodles with no flavour at all. Anyone familiar with the dish can tell by looking at it—normally, it has a rich yellow-orange colour, but what I received was pale and flavourless. When I called to address the issue, the person on the phone kept making excuses, saying, "This is why we don’t make changes to dishes." I explained that I wasn’t asking for some complicated adjustment—just extra flavour, as in extra Singapore paste—but instead, I got no flavour at all. His response? "You have one idea, and the chef has another. That's why we don't make changes to order". In my head I'm thinking we had it many times before. In my opinion, mistakes happen because they don’t seem to have good communication between the front desk and the chef. Instead of acknowledging the issue, he kept going on about how the conversation was wasting his time—while ironically dragging it out himself. He even mentioned that if it were a busy Friday or Saturday, they wouldn’t have even accepted my order. In the end, he agreed to send a replacement via delivery, but he didn’t sound happy about it—almost as if he was doing me a favour for fixing their mistake. A professional business would simply take responsibility—offer a credit, remake the dish properly, or redeliver it without attitude. I’ve owned and operated shops myself, including a Chinese takeaway, and this is not how you handle customers. This place has clearly grown too comfortable with its customer base and no longer cares about delivering quality service. The arrogance is what’s most disappointing. I’ve attached a picture so you can all see what they call Singapore Vermicelli Noodles with extra flavour (I requested no veg). You can judge for yourselves.”

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