The Lamppost - Burrs Country Park

Featured reviews

• G

  Google user

  ·2 months ago

  “I had a vanilla ice cream, which was very nice, and last week, I had a homemade sausage roll, and a cookie. They were also splendid.”

• G

  Google user

  ·2 months ago

  “Had a lovely walk followed by a lovely hot coffee and a scone, my dog Ruby was with me and staff were very friendly”

• G

  Google user

  ·3 months ago

  “Well my family and I were considering going here after a walk in the Burrs so I thought I'd check the reviews. It all looked great but then I saw the owners replies to bad reviews. The attitude shown here to people who have had genuine concerns is disgusting. Clearly the owner couldn't care less whether or not you have had a good experience and the number of horrific comments about people's disabilities is unbelievable. We will most definitely *not* be frequenting anywhere that talks to its customers like this no matter how good the food is. Don't bother replying to this as I'm blocking this place so I'll never see whatever undignified diatribe you decide to respond with.”

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• G

  Google user

  ·3 months ago

  “I visited this café yesterday with my two children, who both have additional needs, and unfortunately left feeling very disappointed. Both children initially wanted an ice cream, but before I placed the order, my son changed his mind and decided he only wanted the cone because of his sensory difficulties. I asked if I could have one scoop of ice cream served in a tub and an empty cone instead. I was told I'd have to pay for the cone, which I completely understood, but I was then charged £6 – the full price of two ice creams. It turned out I had been charged the full £3 for an empty cone. When a friend later asked about the policy, they were told that if I'd ordered the scoop in a cone and then asked for the ice cream to be put into a tub instead, there would have been no extra charge for the tub. So, a scoop in a tub costs the same as a scoop in a cone, and they'll happily provide a free tub alongside the cone, but they charge the full price for an empty cone. That makes no sense at all. I was also told the staff member could have lost her job if she hadn't charged me this way. If that's true, then the issue lies with the café's policy, not the employee. It shows a complete lack of flexibility or common sense, especially when dealing with families and children with additional needs. To make matters worse, when my friend asked if the staff could fill their water bottle with tap water, they were told to fill it from the tap in the toilet. When they questioned this, they were met with a bad attitude and told it was "the same water." While the water supply may technically be the same, directing customers to fill drinking bottles from a toilet sink is completely unhygienic and unprofessional. It wasn't about the £3 – it was about the principle, the lack of understanding, and the poor customer service throughout. A little compassion and common sense would have gone a long way. Overall, it was a very disappointing experience, and unfortunately, I won't be returning. The owner has replied in what looks like his usual friendly manner. For clarification I was never rude to any member of staff, in fact I barely spoke to the young lady. If she was in tears after we left it was because she was scared of loosing her job (which she told us) which you then said the same the the phone the next morning. You are very unprofessional, nasty man!”

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• G

  Google user

  ·5 months ago

  “Lovely little cafe but reduced menu significantly Panini is just that no bit of salad or a few crisps so expensive for what you get Shame as it's a lovely cafe. Very quiet compared with how it used to be☹️”

• G

  Google user

  ·5 months ago

  “We had my daughter's family and friend's hen party in the function room at the Lamp Post cafe. It was a perfect afternoon - fantastic room and delicious food. Nicola and Gina went above and beyond to make everything run smoothly, with Nicola even sorting a last minute alternative menu for a guest who was gluten and lactose intolerant. Nothing was too much trouble! Thank you ladies x”

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• G

  Google user

  ·6 months ago

  “Wouldn't recommend. We went for a bite and to meet a friend. One half of my panini didn't have any filling, coffees came after we finished eating, toilets dirty, super long queues. People serving were short with us and sounded stressed. My friend actually told me they were nervous about eating here based on the owner's aggressive response to previous reviews. This should be valuable feedback - what the owner does with it is up to them.”

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• G

  Google user

  ·6 months ago

  “We visited this cafe today with our double pram and young children, and unfortunately the experience wasn’t very welcoming. As soon as we arrived, we were asked to move to the back of the cafe right next to an open door and told to arrange chairs and high chairs in a very specific way, which made us feel a bit like an inconvenience rather than valued customers. After ordering drinks, we waited at our table while other customers were served. Eventually, I noticed our drinks had been left sitting on the side, and I had to go and collect them myself. There was no communication or apology, which added to the overall feeling of being overlooked. Overall, the service felt unfriendly, and we didn’t feel comfortable or welcome as a family with young children. It’s disappointing, as a more accommodating and considerate approach would have made a big difference. REPLY- Hi, If the CCTV was checked you would have seen that no staff member approached or met us at the door. We had to approach a staff member ourselves to ask to sit at a table which had more room. This review was in no way an attack on the staff members as one of the girls who served us at the till was lovely, it is simply to let other pram users aware that this is not an accommodating place for their needs. Also, we were sat next to an open doorway. We have previously visited and felt the same, last time we were asked to take my child out of her pram however at the time she was unable to sit in a high chair. This is simply not a place for prams, other reviews have also stated this.”

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• G

  Google user

  ·7 months ago

  “What a little gem! Stopped in here after a walk around Burrs country park having never visited before. The team are so switched on, greeting and serving and clearing tables efficiently while still being friendly. Dogs are welcome and the roaring fire made it really cosy. Coffee and our bacon and egg sandwiches on an artisan roll were spot on. Couldn't fault a thing and reasonably priced.”

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• G

  Google user

  ·1 year ago

  “Fantastic little gem! Lovely food and good priced. Dog friendly and a lovely atmosphere. Owner engages with customers for a personal touch. Great service from all staff. Definitely recommend 💯”