Heavenly Desserts Bradford Leeds Road

Featured reviews

• G

  Google user

  ·1 month ago

  “Went here spontaneously for my friend’s 18th. The staff catered for all our needs, especially Haris who we asked to bring over the birthday cake that I had previously bought for our friend from a different shop as a surprise for her birthday. Haris had even gone out of the shop to grab a lighter for the candles, bless. Everything went smoothly thanks to him and he helped make my friends 18th really special. So big props to him ❤️ Overall food was amazing, from cookie dough to mango smoothies, service impeccable, waiting time not too long and dining area spotless. Thank you guys so much x”

• G

  Google user

  ·1 month ago

  “I’ve been here several times before with friends and family and have always had a good experience, so today’s visit was particularly disappointing. I’m not sure if the place is under new management, but unfortunately, the overall experience was not what I’ve come to expect. Firstly, there were only two waitresses managing both floors, which seemed to result in very slow and inattentive service. We ordered a chocolate fudge cake, double chocolate cookie dough and two scoops of ice cream. Once our desserts had been prepared, they were left sitting on the counter for around five minutes before being brought to our table. By the time they arrived, they were cold and the ice cream had already started to melt. The chocolate fudge cake was particularly disappointing. It was cold, dry and had a stale/old taste to me. I’m not someone who usually complains about food or service, but on this occasion I genuinely felt that I had to mention it. No one came over to check whether everything was okay, so I went to the counter myself to explain my concerns about the cake. The waitress reassured me that it was fresh and said she would come over to the table to speak to me. Around 10 minutes later, she came over and I explained again that the cake had a strange taste and seemed stale. However, she repeatedly told me that it was fresh because she had served it to other customers that day. She then asked what I wanted to do about it and offered to replace it with another slice or let me order something else. At that point, I was put off and simply asked for a refund, which she agreed to. I then waited another 10–15 minutes for the refund, but no one came back, so once again I had to go to the counter and ask about it. The refund was eventually processed, and the waitress later came back to the table to apologise. I also mentioned that the cookie dough was undercooked. The texture was very gritty and mushy, as though it was only partially cooked. I’ve had cookie dough from here before, as well as from other places, so I understand that it can be soft, but this was noticeably different. I was simply told that it was meant to be like that and that other customers had said they really liked it. Overall, we were very disappointed with today’s experience. The poor service, the quality of the desserts and the way our concerns were handled were not what we expected, especially as we have visited several times in the past and had good experiences. Unfortunately, after today’s visit, we will not be returning.”

• G

  Google user

  ·2 months ago

  “Heavenly Dessert offers consistently delicious desserts, great taste, presentation and service across all their branches. I thoroughly enjoyed a few scoops of their ice cream. I’d recommend adding hot chocolate fudge to their menu; it’s currently missing and would greatly enhance their existing dessert selection. This would create a delightful multi-temperature treat.”

• G

  Google user

  ·2 months ago

  “We have been loyal customers of this dessert place for many years and have always chosen it for birthdays, celebrations & family occasions. We usually visit as a group of 10–15 people, with our bill regularly exceeding £100s every single visit. Over the years we've collectively spent many thousands of pounds here, which makes it even more disappointing to write this review. Unfortunately, today's visit was the final straw. The service has been getting progressively worse over our last several visits, yet we kept giving this place another chance because the desserts are genuinely good. Sadly, good desserts can no longer make up for consistently poor service. Every time we come, there only seem to be the same two women trying to run the entire place. They are making desserts, taking orders, serving tables and doing everything else. This is not a criticism of them—they are clearly overworked. The fault lies entirely with management for continually running the business with too few staff. We normally visit around 5–6pm, and the restaurant is rarely busy when we arrive, yet we're still left waiting far too long. We completely understand that 10–15 desserts cannot all be made at the exact same time, but what we cannot understand is why half the table receives their desserts while the rest are left waiting another 10–15 minutes. By the time the remaining desserts arrive, everyone else has already finished eating. It completely ruins the experience of going out together as a family. Today's experience summed up everything that has been wrong recently. I ordered a gelato sundae with a mango scoop, yet there was barely half a scoop of mango in it. I politely mentioned it, expecting such a simple issue to be corrected. Instead, the waiter returned and insisted it was a full scoop and told me I'd have to pay extra if I wanted another one. Seriously? After a group has spent well over £100s in every visit & thousands over the years, these workers was prepared to argue with a loyal customer over 1 scoop of ice cream worth only a few pounds. It wasn't about the money it was about the complete lack of customer service which was embarrassing. To make matters worse, my mango milkshake didn't arrive until around 15 minutes after I'd already finished my dessert. I ordered them together because I wanted to enjoy them together. There was no apology, no explanation and no attempt whatsoever to make things right. On top of that, the loyalty app is another ongoing disappointment. We regularly earn points, but when we try to redeem them, the app often refuses to scan properly at the till. This has happened multiple times. If customers can't reliably use the rewards they've earned, then what is the point of having a loyalty scheme in the first place? The most frustrating part is that this entire situation could have been avoided with some basic customer service. Replacing the scoop of mango ice cream or simply offering another one as a goodwill gesture would have cost next to nothing. Instead, the issue was argued over, nobody apologised, nobody took responsibility, and nobody cared enough to resolve it. We were told the staff couldn't do anything because they weren't management, which raises another question why is there never a manager available to deal with customer issues? This business is always consistently understaffed, service standards have dropped significantly and customer satisfaction clearly isn't a priority anymore. Loyal customers who have supported this business for years deserve far better than this. Today was the final straw. Over the years you've lost a family who visited regularly in groups of 10–15 people and spent thousands of pounds supporting your business. It's unbelievable that you were willing to lose loyal customers over 1 scoop of ice cream and the refusal to provide even the most basic level of customer service. We won't be returning ever, and for the first time, we genuinely cannot recommend this place to anyone. It's a real shame because the desserts are nice but the service and experience is not anymore”

• G

  Google user

  ·3 months ago

  “I really enjoyed my experience here!! Me and my friend wanted to enjoy a lovely sweet treat and heavenlys definitely didn’t disappoint. Haris was our exceptional waiter with amazing customer service. He went above and beyond to cater to our needs and was very hospitable. 10/10 customer service and 10/10 Food Thank You Heavenly's, You will definitely see us again 🤩❤️”

• G

  Google user

  ·6 months ago

  “Really delicious dessert and Manpreet’s customer service was outstanding! Such a warm and lovely presence and made sure we were very well taken care of. Try the saffron latte with an added shot of coffee - very yum!”

• G

  Google user

  ·9 months ago

  “I've had this same dessert at other branches, where it looked as advertised and was worth the £8.95. This time it was unfortunately underwhelming and did not look anything like the display picture. It was not aesthetically pleasing in the slightest and didn’t test any better either.”

• G

  Google user

  ·11 months ago

  “Awful experience at Heavenly Desserts Leeds Road. I’m a wheelchair user and went out of my way to visit this branch with my family — a 30-minute journey with kids — after checking online and seeing that they claimed to be wheelchair accessible. That information turned out to be completely false. When we arrived, there was a step at the entrance and no ramp, no alternative access, no assistance — nothing. I couldn’t even get inside. To make matters worse, the staff were rude, dismissive, and completely unbothered. No one offered help or even an apology. It was humiliating and incredibly frustrating to be treated like an inconvenience. Businesses need to understand that accessibility isn’t a box to tick — it’s about real inclusion and respect. Advertising a venue as accessible when it clearly isn’t wastes people’s time, effort, and energy, and that’s simply unacceptable. Heavenly Desserts, please do better. Update your accessibility information and make your premises genuinely accessible to everyone. No one should have to go through this kind of experience again.”

• G

  Google user

  ·2 years ago

  “Went there on Eid and it was our first time there. Overall the atmosphere and staff were really nice. We ordered our desserts and got a free large dessert for free because it was a first time there. That was really nice of them. The dessert was delicious.”

• G

  Google user

  ·3 years ago

  “Wanted to leave a review as a visit a couple of days ago was spot on, on all fronts. The decor is an easy win for them. It doesn't look tacky like some places can. Very tastefully decorated. The items on the menu tasted great. I got some mochi bites and an Espresso créme Martini. Neither I've seen at other local dessert places so definitely different. But the taste as well, particularly of the mochi bites was amazing. A soft floury shell with the inside seeming like a mix of gelato and sorbet, in that the texture was like gelato but had the sharp flavours you get with a sorbet. And to top it off, the service was very good. Attentive to our needs. Not pushy and overbearing but friendly and enthusiastic. Appreciated those with smaller orders and happy to have a chat as well.”