
Crystal Nail Studio
Quick info
About Crystal Nail Studio
Crystal Nail Studio runs as a walk-in nail salon in Birmingham, on Marsh Hill, where visits are taken first come rather than through an appointment book. Payment is cash only, with no cards accepted, so it helps to arrive prepared. Customers choose from a colour platter and display covering a wide range of shades and nail types, so the decision gets made in the shop rather than in advance. The team also handles work for special occasions such as birthdays and weddings, and a treatment can be arranged as a gift for someone else. A step-free entrance keeps the studio reachable for visitors with mobility needs. The doors open Monday to Saturday, with Sundays closed.
Reviews
What reviewers say
Reviewers most often mention rough nail handling, staff speaking another language, price increases and cash-only pricing and poor hygiene and infection.
What reviewers say
Reviewers most often mention rough nail handling, staff speaking another language, price increases and cash-only pricing and poor hygiene and infection.
Customer Review Summary
Rude, dismissive service dominates the reviews, with most reviewers describing staff who ignored requests and argued with them in front of other customers. One says a technician kept pulling, twisting and squeezing a thumb after being told about a bad hand, and another says a parent's already injured hand was handled too roughly. Reviewers also mention staff talking about them in their own language, a former regular saying prices rose while skill and service did not, and a disputed charge for infills and white tips the customer says they never had. One reviewer reports an infection in the thumb after a visit, and another calls the treatment racist. A technician who filed off fresh tips then said the requested design was impossible. Two reviewers, though, praise friendly staff, a massive choice of colours and nail types, and beautiful birthday nails for a daughter. Another was told to pay extra for cuticle removal and shaping, and when they complained, to pay more for any fix.
Customer Review Summary
Rude, dismissive service dominates the reviews, with most reviewers describing staff who ignored requests and argued with them in front of other customers. One says a technician kept pulling, twisting and squeezing a thumb after being told about a bad hand, and another says a parent's already injured hand was handled too roughly. Reviewers also mention staff talking about them in their own language, a former regular saying prices rose while skill and service did not, and a disputed charge for infills and white tips the customer says they never had. One reviewer reports an infection in the thumb after a visit, and another calls the treatment racist. A technician who filed off fresh tips then said the requested design was impossible. Two reviewers, though, praise friendly staff, a massive choice of colours and nail types, and beautiful birthday nails for a daughter. Another was told to pay extra for cuticle removal and shaping, and when they complained, to pay more for any fix.
Featured reviews
- C CeeCee
“Avoid this shop got my nails done for my nephews wedding, firstly I was looking at the nails platter deciding a colour, I had it on my lap took a picture. The lady came from behind the counter took it off me and placed it other the other side of shop as if I was gonna rob it. Speaking in there language looking at me. Then tried to charge me £42 for nails that I paid £30 for last time, arguing with me infront of customer an staff. Telling me I had infills or white tips when I didnt. I watched everybody else have more work on there nails paying £32 cash only making there own prices as they go. I had white an silver gilter before now pink with 2 fingers gilter what an experience better to go yo the markets better service an more friendly”
- Dee Nolan
“Took my daughter for a birthday present. They did an amazing job. She enjoyed her day. Nails are beautiful 😍”
- Oluwakemi Rosulu
“Unprofessional, rude, racist, wouldn’t shape my nails right or even remove the cuticle, asked me to pay extra to shape my nails and remove the cuticle! I absolutely would not recommend! When I complained, they basically told me it’s my business if I don’t like it and they’ve done all they can, if I want them to fix it, I should pay extra”
- courtney taylor
“I hate to say this but if offering a service…fulfil the service… I was a regular customer from 2016 - 2020 and go in from time to time now, however I won’t go again. The only thing that has changed is their price, no improvement on skill or customer service. If you ask them a reasonable request, that any other nail technician would do without being asked, it’s an issue, followed by the staff blatantly talking about you in their native language. I personally think the whole organisation is unprofessional now.”
- Bevy Boo
“Terrible service. No manners. I told the person doing my nails that I had a bad hand. She completely ignored what I said and continued to pull, twist and squeeze my thumb. When I told her for the last time, she spoke to her colleagues in her language. They are so rude! Will NOT be going back there again! It's not all about the money honey... Be nice. Without us, your business cannot continue!”
Hours
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
- Closed
Good to know
- AccessibilityWheelchair-accessible entrance
Amenities
- Wheelchair-accessible entrance
- On-site services
- Toilet
Location
Nail salons near Crystal Nail Studio
- Get Nailed4.31130.7 mi
acrylic extensions that last, biab on natural nails, custom nail designs
- Lilly's Nail Care4.73951.3 mi
french tip nails, custom nail art from photo, tea or coffee offered
- Nails2u_PerryBarr4.6951.9 mi
acrylic nails, nail infill, pedicure
| Place | Rating | Distance | Mentioned in reviews |
|---|---|---|---|
| Crystal Nail Studio | 3.598 | — | rough nail handling, staff speaking another language, price increases and cash-only pricing |
| Get Nailed | 4.3113 | 0.7 mi | acrylic extensions that last, biab on natural nails, custom nail designs |
| Lilly's Nail Care | 4.7395 | 1.3 mi | french tip nails, custom nail art from photo, tea or coffee offered |
| Nails2u_PerryBarr | 4.695 | 1.9 mi | acrylic nails, nail infill, pedicure |
The 3 nearest nail salons by distance. Ratings, hours and review terms come from public business profiles.
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