KFC Birmingham - Selly Oak

Featured reviews

• G

  Google user

  ·1 month ago

  “I’m so upset I am pregnant and craving kfc. My kfc came tasting burnt and cold it was greasy and I was left feeling completely unsatisfied!!!!!! I revived 2 small wings with my 4 peice which were less than adequate. I am extremely upset by what I’ve received tonight”

• G

  Google user

  ·4 months ago

  “Visited at around 5pm and honestly wasn’t impressed. We ordered food for four people and were only given one tray, even after asking for another. It made carrying everything back to the table unnecessarily awkward as well as staff not being nice to people. I was also surprised to find that table service has been removed at this branch, so everyone has to stand around waiting for their order instead of having it brought over. The toilets were in a poor state too. There was no toilet paper or soap, and the whole bathroom looked like it hadn’t been checked or restocked in a while. The food was alright, but it was much saltier than expected and the chicken wasn’t particularly crispy. It tasted fine, just not what I’d normally expect from KFC. Overall, the experience felt quite disappointing. The food was decent enough, but the lack of basic hygiene and customer service let the place down.”

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• G

  Google user

  ·4 months ago

  “I came here few days ago with my friends and I had a horrible experience. My order was wrong and when asked for the manager the woman with hijab on told me she is the manager and refused to help me out. All i wanted was for my food to be fixed and she started shouting and arguing with me and my friends. Didnt even want to fix the problem and then turned around and said “she doesn’t have time for this” after which she pulled out her phone and started scrolling on tiktok. I am so shocked this actually happened. What an awful place and for a manger to act like this is absolutely disgusting. Will definitely not be coming back after this, such a waste of money! AVOID AVOID AVOID!!!!!!”

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• G

  Google user

  ·5 months ago

  “Always keep hold of your receipt as this branch consistently misses items from orders. Last week I mentioned a missing drink, but after a quick glance at the screen I was told I hadn’t ordered one. Unfortunately, I didn’t have my receipt to prove it. Today my large fries were missing. When I raised it at the till, I was again told I hadn’t ordered them after another quick glance at the screen. Luckily this time I had kept my receipt and the issue was rectified immediately. While seated, we also overheard another customer complaining about a missing portion of wings. This seems to be a recurring issue that management should address.”

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• G

  Google user

  ·5 months ago

  “The food was standard KFC which was nice but nothing too shout out about. The service was shocking 😅 I used the self service kiosk and at the end when asked if I want it brought to my table or served at the counter I opted for table service. The display states to collect a number display to place on your table so the staff can identify you when your food is ready. I asked for a number and they said they didnt have any, not as in theyre all out as in they simply dont do them. I asked why amd the facial response I recieved made me feel like the crazy one 😅. I waiting g approx 10 mins for the food which was fine however whilst waiting for my food other customers were greeted with poor attitudes from the staff.”

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• G

  Google user

  ·5 months ago

  “A disastrous experience overall and probably would never return again. Firstly, I was left waiting to be served for several minutes while the goons behind the counter were in a world of their own; don’t worry I have all the time in the world! I have seen more momentum in statues than this herd! To be then told they had run out of popcorn chicken absolutely laughable! The workers there couldn’t tell the difference between either side on a coin let alone provide an adequate delivery of customer service.”

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• G

  Google user

  ·6 months ago

  “Every time I have been forced to use the toilet facilities there, the entrance door and the toilets themselves have been extremely dirty, covered in black stains and in a disgusting, nauseating condition. There was water leaking all over the floor, creating a serious slipping hazard. Toilet paper rolls were left on the floor instead of being properly placed in holders, and the foul smell was unbearable. What is particularly concerning is that I saw elderly individuals struggling to use these facilities, clearly worried about slipping due to the unsafe conditions. This is completely unacceptable and poses a serious health and safety risk. While the seating area itself is not too bad, the food quality is consistently poor. The beans were awful, and the chicken was extremely salty and dry, suggesting it was not fresh. In addition, my orders have frequently been incorrect, which shows a lack of attention and care. It is absolutely clear that there is no proper supervision or management in place. This situation cannot continue. Immediate action is required to address hygiene, safety, and service standards before a serious incident occurs.”

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• G

  Google user

  ·6 months ago

  “A rather sad affair. Haven’t had KFC for some time but just fancied it today. Ordered a boneless meal and some frickles… certainly some inflation of prices since my last chicken experience here but figured this was just a sign of the times… the food looked good on paper (order screen) at least… what was presented was a sad tray of slightly limp fries tasting mainly of cardboard, soft breaded greens that may one day long ago have had a pickle flavour, a teeny tiny box (wouldn’t be out of place in a dolls house) of about 6 pieces of popcorn chicken (which I’ve always wondered whether it is made from the scrapings that have fallen off other chicken pieces?), a dip around half the size of the depicted portion and three lonesome pieces of fried chicken pieces… oh, not forgetting the hard to open and again, undersized compared to advertised, coleslaw… which was about the tastiest thing. A real let down, in a restaurant that feels tires, with staff doing their job and no more, toilets that may have been cleaned in the last 24hrs and a general ambience of no-where else to eat, let’s try here…! I wouldn’t recommend.”

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• G

  Google user

  ·6 months ago

  “I tried the new pickle burger from here and it was a huge disappointment. For a burger that’s supposed to be centred around pickles, I expected a generous amount, but there were only four slices inside. The bigger issue, though, was the quality. The chicken was dry and unappetising, and the whole burger felt poorly put together, like it had been rushed or reheated rather than freshly made. It didn’t taste fresh, and the overall experience was genuinely unpleasant. This had the potential to be something unique and enjoyable, but it completely missed the mark. Definitely not something I would order again.”

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• G

  Google user

  ·6 months ago

  “Really bad experience ,Food quality was bad especially fries and chicken not fresh and hot ,really disappointed with service and we really spend 21.37 pound”