Fortune Star Chinese Takeaway

Featured reviews

• J

  J W

  ·2 months ago

  “User ayomikun Completely false facts the customer service is amazing”

• T

  Thomas Fitzgerald

  ·2 months ago

  “Had to change my review as,I have just had the worse service ever from a takeaway,mainly due to the very rude young man in the phone who seemed to just make me wrong,and him right, He didn't want to listen and just kept going on about the postcode having I letter wrong at the end( everyone else delivers to here ok). Very rude and arrogant and the food arrived nearly 1.5 hrs late and cold.... NEVER AGAIN. YOUNG MAN ON THE PHONE NEEDS LESSONS IN CUSTOMER SERVICE AND LEARN SOME MANNERS!.”

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• U

  User Ayomikun

  ·3 months ago

  “I ORDERED ON UBER EATS AT 11:04. IT IS CURRENTLY MIDNIGHT! 12:23AM FOOD HAS NOT ARRIVED. I WAS TOLD 20 MINS AND FOOD NEVER CAME! LITERALLY DONT LUVE FAR FROM THE PLACE. The food and the chilli oil can be so tasty BUT THEIR CUSTOMER SERVICE IS SO POOR! I AM SO HUNGRY AND SITTING HERE STARVING HAVING GIVEN UP ALL HOPE… they always do this will their customer service and I am not satisfied at all. I’ve been craving it for the last however long it’s been, Sad to see that a business with good food lets down their customers like this. Maybe someone should expose them on social media so people stop buying from them and maybe they’ll realise something has to change and that you can’t do this to people. ALL I ORDERED WERE THREE THINGS, RICE PROTEIN AND CHILLI OIL??! #BOYCOTTFORTUNESTAR….My fortune is that your future is not looking bright if you don’t serve paying customers properly.. 😡 I’m FUMING. What do you mean it’s MIDNIGHT and my food isn’t here…”

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• D

  Dave Johnson

  ·10 months ago

  “I love everything about this place. Friendly staff, and great food. Will bring more friends over.”

• R

  Robyn

  ·2 years ago

  “Appalled at the disgraceful service a family member received this evening. Called in advance to make order. Woman on the counter was rude on the phone throughout the call with an attitude of not wanting to be there. She informed us that they were strictly cash-only. Fine, only when family member went in to collect her small order, informing the lady on the counter that she’d been able to pay by card last time, she changed her tune and said that it was actually cash-only for under £10 (didn’t mention this on the phone). Because she had no cash on her, family member said she’d have to leave her food then, only for the woman to say “we didn’t make it anyway” ?!?!?! Appalling service and not surprised that many other reviews left mention the rude attitude of the lady on the counter. What a shame, will make sure to never order from here again as as the face of the business she should be making far more effort to give customers a welcoming experience.”

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• S

  Sarah Northwood

  ·2 years ago

  “Been ordering from this Chinese for a while now. Needless to say WILL NOT be going back! The lady is so rude. We were told our order would be 45 minutes, after over an hour we called and were told another half an hour at least. Very rudely and non apologetic. She was literally shouting down the phone to me did I want it or not. Will never be going back. Never experienced customer service and rudeness like it. Customer lost!”

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• S

  Sue Price

  ·2 years ago

  “Ordered a takeaway for the first time last night from Fortune Star on the recommendation of my sister who orders regularly. The food was delivered promptly, piping hot and absolutely delicious. Excellent value for money also. Thoroughly recommend.”

• R

  Rox N.

  ·3 years ago

  “Trash customer service!!! Ordered chicken in pecking sauce and they gave me salt and pepper chicken pieces that were dry. Called to politely let them know about their mistake because I was ordering from them for almost a year and loved their chicken in pecking sauce, but the woman was so rude and tried to make me out to be a liar. I had no intention to ask for money back or anything, as the chef made a small mistake but she was not willing to hear a word I had to say. I used to drive 15 minutes past other shops to theirs, but needless to say this will be no more.”

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• J

  John Smith

  ·5 years ago

  “Decided to try some Chinese food instead of the Johnny's pizza place 2 shops down. Food was nice and hot, spring rolls were super crunchy and the crispy duck was not soft at all! Good price for all the food Definitely coming here again!”

• A

  Alex Wright

  ·5 years ago

  “Decided to try one of my all time favourite Chinese takeaway in the area after a new refurbishment and familiar staff members to see again. My personal favourite the spare ribs they were brilliant and the Singapore fried rice noodles were top notch. Definitely coming back. Highly recommend. Good price!”