Universal Nail & Spa
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Quick info
About Universal Nail & Spa
On Cedar Creek Rd in Fayetteville, Universal Nail & Spa is a nail salon offering pedicures and manicures on a walk-in basis. A small team of two, one man and one woman, handles services at the counter, so clients can expect either to attend to their visit. The salon does not require appointments, making it straightforward to stop in during open hours. It operates Monday through Saturday and stays closed on Sundays, giving the week a consistent rhythm for anyone planning a visit around work or errands nearby on Cedar Creek Rd.
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Reviews
What reviewers say
Reviewers most often mention gel polish removal, pedicure, unsanitary reused tools and basic manicure.
What reviewers say
Reviewers most often mention gel polish removal, pedicure, unsanitary reused tools and basic manicure.
Customer Review Summary
Reviewers split sharply, and most of the complaints center on the man working the floor. Several describe him as rude, rough, or aggressive, with arguments over small requests such as asking for hotter pedicure water or a fix for a manicure that was drying unevenly. One says gel removal burned and the sanding went too deep, and he walked away when the customer pulled back. Others report a basic mani/pedi that left nails looking worse, polish that strayed outside the lines, old polish left on, and a salon that pushed gel when a regular manicure was requested. One reviewer describes tools used on a previous customer being placed at their station, and says they were told to leave after asking for new ones. That is a single account. A pedicure price that came as a shock also draws a complaint. The positive reviews describe friendly owners, a relaxing atmosphere, a fair price, and nails with a springy look, and one reviewer calls the other woman working there sweet. A friend's recommendation brought one reviewer in after their old salon left sharp, crooked corners.
Customer Review Summary
Reviewers split sharply, and most of the complaints center on the man working the floor. Several describe him as rude, rough, or aggressive, with arguments over small requests such as asking for hotter pedicure water or a fix for a manicure that was drying unevenly. One says gel removal burned and the sanding went too deep, and he walked away when the customer pulled back. Others report a basic mani/pedi that left nails looking worse, polish that strayed outside the lines, old polish left on, and a salon that pushed gel when a regular manicure was requested. One reviewer describes tools used on a previous customer being placed at their station, and says they were told to leave after asking for new ones. That is a single account. A pedicure price that came as a shock also draws a complaint. The positive reviews describe friendly owners, a relaxing atmosphere, a fair price, and nails with a springy look, and one reviewer calls the other woman working there sweet. A friend's recommendation brought one reviewer in after their old salon left sharp, crooked corners.
Featured reviews
- Brittny Bailey
“Good spot friendly people food price and quality nails over all happy and. Returning costumer”
- Fatima Green-Stephenson
“If I could give it zero stars, I would. Terrible service. The man who works there is rude and argued loudly with me because I asked him to make sure my water was hot. The last time I was there, my water was lukewarm. I also asked that he …”
- Crissy V
“Imagine thinking you’re going to get a quick pedicure before you hit the road for vacation. And the man in the nail salon tells you to leave. I walked in at 11:37am 6/27/26 Two workers were there a man doing a pedicure and a woman doing nails. I asked for a gel polish change. Waited and the man told me to come on. He ran the water in a bowl with no liner. Then (this is when I knew this was nasty) he proceeded to take all the implements he just used on the woman before me and put them at my station. I asked can you please get new tools. A file buffer everything. He asked why? I said because you just used them on this lady. And that’s unsanitary. He says we do this all the time. I said that’s a health and sanitation issue. He proceeds tell me I can leave. Of course I did. My heart sank thinking of everyone who’s come in that salon and been exposed to diseases and infection. Y’all please. Report things like this to NC state board. You can be exposed to numerous bacteria’s and diseases such as HIV like this. BE CAREFUL!”
- Anna Henderson
“I was shocked when they told me the price… I guess I should've asked… But their pedicures start at $60 and they can't even paint in the lines...”
- Brittany Lewis
“Worst nail salon I have ever been too. Zero stars if possible. I just got a job on this side of town so decided to try them out on my way home from work. 1pm on a Saturday, a few weeks before Christmas. Zero customers were there. That should have been my first clue they suck. I wanted a basic Regular manicure. They wanted to put gel on me. I said no they said the only do gel. I said it doesn't say that. I want regular polish. Worst manicure too. Left old polish in my nails didn't fly file well. No lotion or massage. Then because they put sooooo much top coat on my nails they were drying funny. I asked them to fix it because...why wouldn't I. They started going OFF on me. It took everything the good lord have me not to throw all their polish off the desk to the ground and storm out. Do not go here. Ever!!!”
Hours
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
- Closed
Good to know
- AccessibilityHas wheelchair-accessible car park · Has wheelchair-accessible entrance · Has wheelchair-accessible toilet
- Good for kidsGood for kids
Amenities
- Has wheelchair-accessible car park
- Good for kids
- On-site services available
- Has toilet
Show more amenities
- Accessibility· 2
- Has wheelchair-accessible entrance
- Has wheelchair-accessible toilet
Location
Nail salons near Universal Nail & Spa
- Gel Nails & Spa4.31464.3 mi
gel nails, dip nails, acrylic nails
- Luxury Nails & Day Spa3.51335.3 mi away
eyelash extensions, acrylic nail fill-ins, nails popping off within a week
- Modern Nails4.02305.9 mi away
mani/pedi, pedicure with leg massage, gel nails
| Place | Rating | Distance | Mentioned in reviews |
|---|---|---|---|
| Universal Nail & Spa | 3.4158 | — | gel polish removal, pedicure, unsanitary reused tools |
| Gel Nails & Spa | 4.3146 | 4.3 mi | gel nails, dip nails, acrylic nails |
| Luxury Nails & Day Spa | 3.5133 | 5.3 mi away | eyelash extensions, acrylic nail fill-ins, nails popping off within a week |
| Modern Nails | 4.0230 | 5.9 mi away | mani/pedi, pedicure with leg massage, gel nails |
The 3 nearest nail salons by distance. Ratings, hours and review terms come from public business profiles.
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