The Hatton Arms

Featured reviews

• L

  laura pavey

  ·2 weeks ago

  “As others have said the service was very poor. Really slow ! The food was fine apart from the steak being very chewy and undercooked. But once we finished our meal it took far to long for someone to clear our table. We were going to get dessert and probably another drink each but after sitting there being ignored for so long we didn't bother . Bit of a downer considering we were out for a birthday meal. Nice place n decent food but the service needs a big improvement!”

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• D

  Dawn abelle

  ·1 month ago

  “A really great pub, we walked up from hatton locks through there garden and it looks a little basic from the outside but inside it is absolutely beautiful. Everyone on our table had excellent food, hot, good portions and tasty. However, when it came to the bill, I had ordered the 2 course meal for 20 pounds (ish) but they charged me full price for my main and 5 pounds for my starter, I asked for the bill to be rechecked, it came back and it was still incorrect. This took a bit of time a little frustrating to say the least. 10% surcharge also automatically applied which i also despise. They did remove it when asked. However, we would return its a lovely place!”

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• G

  Georgia Helliker

  ·2 months ago

  “Lovely experience! Brilliant food & service, would highly recommend!”

• I

  Isaac Ridge

  ·3 months ago

  “Was good, second time coming but not as good as first. Came with my father. Had a sharing board that was massively over priced for what it was. £26 for a single sausage, 6 tiny chicken wings, some salad and 4 or 5 small pork ribs. The wings were very much over done and very crispy. My dad had Pollock and didn't seem to be very impressed with it, telling me it was pointless complaint about it. Fortunately I had some old Hatton vouchers from working there so could spend there and got free food essentially. Server also not in standard Hatton arms uniform (the guy had prince harry hair and beard). Having previously met the owning family, I know they would be really angry about staff not in uniforms. Do not think we would be returning especially now I have no need to return to the area outside of personal reasons.”

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• Y

  YJ

  ·4 months ago

  “Went there many times, good location and countryside pub vibe.”

• H

  Hobbit

  ·4 months ago

  “Food was good, service was good. I don't know if staff are allocated tables, but this might be a good idea, as we were asked by various staff for our orders.”

• A

  Andrew Rodger

  ·5 months ago

  “I stopped by this pub in the evening of Bank Holiday Monday. It was about 18.30. The sun was still warming the garden and outside covered tables. Food service had stopped about 18.00, which to be honest, on a a Monday I wasn't surprised. I should have checked. I did enjoy the selection of real ales. I tried both the Butty Bach and the Harry's Heifers. I couldn't decide which beer I liked best, and chose to compare the two. The local brew Church Farms Harrys Heifer hit the spot, but they were both tasty. Atmosphere in the pub was great, with dinners enjoying the food.”

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• M

  Mariia Zoria

  ·6 months ago

  “We had a very disappointing experience at The Hatton Arms. We came there Monday 13th April. From the moment we arrived, the service was poor. We waited far too long just to be given menus, and despite there being plenty of empty tables, we were initially seated right next to the bar. Only after we asked were we moved somewhere more suitable. We ordered two starters to share. One was acceptable, but the other was genuinely inedible — the flatbread was raw. What made it worse was that no one checked on us after the food was served. I had to go and find a member of staff myself to ask for it to be replaced. When the new bread arrived, it was still undercooked around the edges. Meanwhile, staff were sitting together playing cards and laughing loudly, completely ignoring customers. It felt unprofessional and frustrating given how poor the service already was. After we finished eating, our empty plates were left on the table for nearly an hour and a half without being cleared. At the end, we were told we would receive a 20% discount. However, when the bill arrived, both starters were still fully charged and only the service charge had been removed. When we questioned this and refused to pay for the raw bread, the waitress reluctantly removed the item and brought a new bill — again pointing out the removed service charge as if it were a gesture of goodwill. Overall, the experience was poorly managed, the food quality was unacceptable, and the service was both inattentive and misleading. I would not recommend.”

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• T

  Tony Beck

  ·7 months ago

  “Superb location, extremely friendly and helpful staff (even with our big busy table out on business) absolutely beautiful location, great atmosphere and layout with more than adequate parking. Good selection of ales and faultless food too. No complaints here. Worth dropping by if visiting the 21-stage Hatton locks nearby!”

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• T

  Travelling_Toby

  ·1 year ago

  “Great dog friendly restaurant, with warm and welcoming vibes, and great service. The food also came out within 30 minutes despite having the restaurant packed with people. The food is delicious and nicely plated. I’ve tried the mariner fish pie, and the mash on top is buttery, while the filling tastes like good quality seafood. The fish and chips are crispy and light, not oily at all. The portions are generous, but the price is slightly high.”

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