Jacks Hill Cafe And Truck Stop

Featured reviews

• S

  Steve Bowen

  ·1 month ago

  “I have to say the food is beyond belief Dreadful, before you reopened i had been going to jacks hill cafe for 20 years, and never in that time had I been served food up like they are today under the present management or should I say total and utter lack of management, on a constant basis food is cold uncooked and served up in that many different plates all cold, all small, and that is not because the food is to much for the plate, far from it, the portions are incredible small, the food came out the other day looking like the remains of a kitchen disaster, this is constantly pointed out in reviews that the food is a massive problem and its very plain to see the staff lack training they are very polite but when they are not been managed the result is this, i came in Saturday and they served up what can only be described as a crash on a plate it was a cooking disaster, I am not expecting it to be to the Standard of the Ritz, or the Calton, or the Doorchester, but it needs to be of a eatable standard, I certainly will not be comeing again, I speak to people and they say that they are going to the super sausage up the road where the food is excellent and service is excellent and consistently that way, as well but because you have not addressed the food issue it is making people just walk away, and this is not a one visit I have been comeing for months since you reopened and the food has been consistently bad real bad, if you wanted to know how bad look at a dogs dinner and it will give you a idea, you need a new head chef and real quick, what is comeing out of your kitchen is doing what was a good business a massive amount of damage, but like I say i will not be coming again full stop the bikers make the cafe and always will, but for me its no good if you cannot serve eatable food.”

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• B

  Barry White

  ·2 months ago

  “Had seen on line and someone had mentioned that this place was open again, so whilst visiting previous work colleagues at towcester (silverstone) I popped in for a coffee and quick bite. Greeted by friendly staff , chatty and atmospheric providing for a pleasant experience. Food was nice and reasonably priced. Spent a few Fridays here on bike nights between 2016 and 2019. Would recommend.. cheers guys n gals 😃 might see you again 👍 The friendly guy on the electric push bike who had the egg sandwich , hope you dried out after that down pour lol..”

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• A

  Annie Simpson

  ·3 months ago

  “A family Big Birthday Breakfast at Jack's Hill cafe for 9 of us...our cracking breakfasts arrived after only a short wait served up by happy smiley staff - and they all joined in with the birthday singing! 🎶 🎂 We'll definitely be back, thanks to all the staff!! 👌🙏”

• K

  Keith Buck

  ·4 months ago

  “I planned my journey on my bike today on the way to London the pretty way from Leicestershire Very disappointed with my breakfast The tomatoes!!! Or rather tomatoe looked like someone had stood in it ! Yes it was just one flat tomato the Bacon was fatty and just presented all wrapped up not evenly cooked Didn’t even try the sausage it wasn’t cooked on one side rushed I think Coffee was nice and of course you’re now being guilted into a tip when you pay minimum being %15 the 20 and 30 choices. So my basic small breakfast and coffee was just under £15 not cheap I remember it better a d I’ve used this place many times in the past. While on bike trips I’m sure mines just a blip. But it smacked of stuff dumped on a plate to me”

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• S

  Stan Best

  ·6 months ago

  “It has changed a lot since its famous greasy spoon days although you can tell where it came from. We went for a car and bike show which was well attended and had some marshalling on site. We had lunch while we were there, a full breakfast and a veggie breakfast. Honestly, what are going to say about that, plenty of it served hot easy to order at the counter then brought to the table without waiting long. It was a great outing and I would go again”

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• L

  LEGO Mike

  ·7 months ago

  “I used to love coming here! It USED to serve an honest fry up at a decent price... but that's all changed! We have visited the "new" Jack's Hill Cafe twice as a family - the first experience was just awful! We ordered 3 breakfasts - 2 arrived, were BOTH missing multiple items and the sausages were uncooked!! Yes, totally pink in the middle... if you're of an age to remember "when will I see you again..." you'll know how that ends up! After complaining incredibly politely to the front of house team (who are lovely, but lack any kind of support or real leadership!!) we eventually received a 3rd meal which was actually cooked much better than the first 2, but still not good. SOME of the missing items arrived after constant requests, but not everything ordered. And by that point we have had more than enough. There were complaints from all but 1 table at that time. Somehow 1 table seemed to have everything arrive on time and cooked. But that was incredibly frustrating for everyone else who was constantly having to ask for missing items - toast - a massive issue! Hash browns missing. Eggs missing. Black pudding missing. Whole orders missing. No food preparation requests were being delivered - eg they ask everyone at point of order how they would like their eggs, but not 1 was cooked sunnyside up in the whole cafe - despite being requested by many visitors including me and my family. Not all of the customers were quite as polite as us, 1 guy in particular was so rude, angry and aggressive and right in my eye-line. He tried to intimidate the 16 year old Saturday staff by staring them down and slamming things into the table. He was almost ejected by me, but managed to JUST control himself long enough to eat up and leave on his own accord. But was there any support system for these young employees?? Absolutely not! We saw the older female "manager" appear from the kitchen twice - to make a cup of tea and give some rather stern instructions to some staff. Otherwise she was managing the kitchen the whole time - but that's where ALL of the problems were coming from, so how much effective management taking place can only be judged on what was coming out. Every table has a sheet that asks you to leave a review if you had a good time, but to email if you didn't. So that's what we did. We explained constructively about our experience and were thanked for that feedback. We were invited back to have a meal on them to try and prove themselves, which is a nice gesture and how I would expect a reasonable business owner to respond to that kind of complaint. Sadly that didn't go to plan! We visited again today, at a later time as we were advised that would be quieter and we would receive better service... but although some things had improved - they really couldn't get worse! - there are still so many issues with this place! All of the food did arrive this time, which really was the LEAST I expected, to get what was paid for! Sausages were not raw, great improvement! The bacon was actually cooked better too. However, both breakfasts were requested without black pudding, eggs sunnyside up and mine without tomatoes. Both had no black pudding, but ALL eggs were so overcooked and definitely flipped in the pan - a repeated issue from the 1st visit. And my plate DID have tomatoes - which were placed next to hashbrowns and made them incredibly soggy! The frustration of my request being ignored is 1 thing (especially as this COULD have been for allergy or intolerance reasons!) but to have that spoil other items on the plate is so disappointing. None of the food was hot enough to feel like it was freshly prepared - it was an ok temp but not ideal. Again it felt like the front of house staff were being poorly managed. With 5 staff behind the counter "chatting" casually and 1 person on the public side running around serving/cleaning etc. No cutlery or napkins. Poor cleaning. Bad maintenance. It seems they have big plans, but just have a real lack of the fundamentals that make a good cafe! So much room for improvement, but I won't return!!”

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• G

  garry killen

  ·7 months ago

  “Much improved since the reopening. Clean and tidy. A little bit of work ongoing but ok for a stop on my motorcycle on a weekend morning. Edit... Stopped here early on a cold Sunday morning. No queue good food. Recommended.”

• S

  s 65

  ·8 months ago

  “I was gutted when this closed down as it was a genuine lovely clean cafe. It's now reopened and is as good (if not better). First class food, service and prices.”

• S

  sam_o'hara

  ·8 months ago

  “Great truck parking to stay. Excellent clean showers (might be a bit wider glass though). Tesco Aldi walking distance. Could be even better if mealvoucher given instead of 30% restaurant discount (and even charge the company the mark-up :) Amazing full English, really tasty 😋”

• L

  Lewis Gorton

  ·1 year ago

  “It filled a hole but doesn’t deserve any hype. At £9.95 for a cup of tea and a large fry up it’s not bad value for money. Friendly staff and good customer service, with food served in a clean environment. The breakfast was adequately cooked but it’s just hindered by low quality ingredients, low quality, deep fried sausages, it just prevents this place from being anything more than a mediocre cafe. No atmosphere or music playing, served in an environment similar to a work place canteen in a warehouse. But I’ve tried it! Now back to the Super sausage cafe from now on for a reliably phenomenal breakfast.”

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