Shawarma City

Featured reviews

• G

  Google user

  ·3 weeks ago

  “Been going here since it opened, Was always the best around until the past year or so, My past few orders especially on Uber Eats my wrap has had barely any meat in it, like there's more salad and bread then actual meat. Every order recently has been disappointing. Farewell Shawarma City”

• G

  Google user

  ·3 weeks ago

  “food is lovely. i highly recomend the chicken shawarma sandwich. staff are always polite and welcoming. the shop is prestinely clean and the portions are very good value for money.”

• G

  Google user

  ·2 months ago

  “❤️ POSITIVES: Very clean place to eat from — consistently tidy and well‑kept. I’ve never had any issues with their food. The lamb shawarma and chicken shawarma are both solid, and everything is fresh; naan, salad, chicken, lamb. ⚠️ NEGATIVES: They’ve stopped putting sauce bottles on the tables, which was convenient. Not a major issue, but it did make the experience better.”

• G

  Google user

  ·3 months ago

  “Your reply is just as disappointing as the experience I had in your restaurant. Instead of taking responsibility for serving raw chicken to a child, you chose to attack my character and falsely accuse me of trying to get free food. That is completely untrue. I am a business owner myself, and I understand the importance of customer service and taking responsibility when mistakes happen. I never asked for free food. I raised a genuine food safety concern because the chicken was raw. Any responsible parent would have done exactly the same. What is most shocking is that rather than apologising or investigating the issue, you decided to publicly insult a long-standing customer and make false accusations. That says far more about your business than it does about me. The refund was offered by your staff after I refused to accept another poorly handled meal. I did not demand it. If your food had been cooked properly in the first place, none of this would have happened. I have no reason to lie or seek free food. I simply expect food to be safe to eat and customers to be treated with respect. Your response has only confirmed that I made the right decision to share my experience. I hope future customers never have to go through what my family and I experienced. Original post I am extremely disappointed with my recent experience at Shawarma City. I ordered chicken for my son, and when we started eating it, I noticed that the chicken was raw and red inside, with what looked like blood. I immediately brought this to the staff’s attention because serving undercooked chicken is a serious health concern. Instead of preparing a fresh meal, they simply took the same chicken away and recooked it. I also ordered another chicken meal to take away, but they gave me a broken, open piece of chicken with the bones exposed, claiming it was because I had complained that the previous chicken was raw. There was no need to break the chicken apart to that extent. Properly cooked chicken should be served whole and cooked thoroughly without exposing the bones in such a manner. When I refused to accept it, the owner became angry and started speaking aggressively in his native language. His behaviour was rude, unprofessional, and completely unacceptable. Eventually, they agreed to refund my money. What makes this experience even more disappointing is that I have been a loyal customer of Shawarma City for a long time, and I have never experienced anything like this before. However, food safety and customer service should always be a priority. Serving raw chicken and then responding to a genuine complaint with hostility is not acceptable. I hope the management takes this matter seriously and improves both their food preparation standards and the way they treat customers.”

• G

  Google user

  ·4 months ago

  “Great food and service - team handled all needs”

• G

  Google user

  ·6 months ago

  “Absolutely DELICIOUS every time 🙌🏻 Always come here when I’m working over this way. Not greasy, full of flavour and super fresh ❤️”

• G

  Google user

  ·7 months ago

  “Very professional friendly service, clean and tidy quickly served menu available just look for a handy parking otherwise we enjoyed the food try it if you around”

• G

  Google user

  ·1 year ago

  “This is a standard Shawarma place which tastes nice and it’s affordable I noticed a lot of people come here to buy Shawarma and especially their half grilled chicken with chips and salad. It seems like it is really good. I saw quite a lot of people eating in here, families as well surprisingly not just men, and I think they have tea that they also sell and Ayran, which is like that milky drink Overall, it’s a good place and if you just wanna grab a quick bite to eat, that is healthy because it’s just chicken and salad with some bread this is probably the place to go.”

• G

  Google user

  ·1 year ago

  “Good value food. Good portion sizes and well priced. Clean and tidy. Friendly helpful staff.”

• G

  Google user

  ·1 year ago

  “In the area after watching our team Hyde United play Stockton Town and decided to get some scran before heading home. Done a bit of research beforehand and found this place so decided to give it a go. Really impressed with the food and portion size. Fresh naan and salad and the staff were friendly as well. All in all a great experience.”